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스마트워크와 조직 내 커뮤니케이션 변화에 대한 이론적 탐색

A theoretical framework for smart work and intra-organizational communication

정주원|황한찬
한국지역정보화학회 (The Korean Association For Regional Information Society)|2022.12|한국지역정보화학회지 (JOURNAL OF KOREAN ASSOCIATION FOR REGIONAL INFORMATION SOCIETY)|제25권 제4호|pp. 121-145|DOI 10.22896/karis.2022.25.4.005

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커뮤니케이션communication스마트워크theoretical framework조직 생산성organizational productivity이론적 틀smart work

초록

스마트워크는 코로나19를 겪으며 더 이상 혁신이 아닌 일상이 되었다. 하지만, 업무 현장에서는 여전히 기존 업무처리 방식과 새로운 업무처리 방식의 충돌, 조직구성원들의 혼란, 물리적･제도적 장치의 미비 등으로 진통을 겪고 있다. 이러한 상황에서 스마트워크가 조직에 미치는 영향을 이해하는 것은 아주 중요한 과제가 되었다. 이와 같은 문제 인식하에, 본 연구는 스마트워크와 조직 생산성 간의 관계에 있어서 조직 내 커뮤니케이션의 역할에 주목하고, 스마트워크의 어떤 특성들이 조직 내 커뮤니케이션에 주요한 영향을 미치는지 살펴보았다. 특히, 조직 내 커뮤니케이션에 유의미한 영향을 준다고 알려진 조직의 구조적･관계적 특성 외에 스마트워크의 특성을 나타내는 공간, 기술, 커뮤니케이션 채널을 새로운 영향요인으로 제시하였다. 이를 통해, 조직 내 커뮤니케이션 관련 논의를 스마트워크로 확장하고, 향후 실증연구를 위한 이론적 토대를 제시하는데 본 연구의 의의가 있다.

Abstract

Smart work, as a relatively new arrangement, has become a part of daily life during the COVID-19 pandemic. However, many organizations are still experiencing conflicts between old and new ways of working, confusion about the transition to smart work, technical and institutional challenges, etc. Therefore, to help assuage these issues, it is crucial to understand how smart work changes intra-organizational communication and, in turn, productivity. In that sense, this study aims to present a theoretical framework explaining the relationship between smart work arrangements and intra-organizational communication. Specifically, the theoretical framework was first derived from the existing literature, which suggests the importance of formalization and organizational culture as structural factors as well as of relationships among organizational members. Then, the framework was expanded by incorporating the characteristics of smart work, including space, techniques, and communication channels.

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