항공사 종사자의 셀프리더십, 조직시민행동, 심리적 자본의 관계 연구
The Relationship among Self Leadership, Organizational Citizenship Behavior, and Psychological Capital of Airline Personnel
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본 연구는 셀프리더십의 선행 변수로서 심리적 자본, 결과변수로서 조직시민행동, 그리고 심리적 자본과 조직시민행동의 관계에서 셀프리더십의 매개효과를 검증하였다. 총 312명의 항공사 종사자를 표본으로 한 가설 검증 결과, 심리적 자본은 셀프리더십에, 셀프리더십은 조직시민행동에 각각 긍정적영향을 미쳤다. 또, 심리적 자본과 조직시민행동의 관계에서 셀프리더십은 매개 역할을 하였다. 본 연구 결과는 셀프리더십 및 조직시민행동의 선행변수로서 구성원의 심리적 자본이 중요한 역할을 한다는 것을 제시하고 있다. 또, 심리적 자본이 조직시민행동에 영향을 미치는 과정에서 셀프리더십이 과정 변수로서 부각되었다. 이상 연구 결과에 따라, 항공서비스 조직에서는 조직의 성과 향상을 위해서 구성원의 셀프리더십을개발하기 위한 적극적인 조치가 강구되어야 한다. 아울러 자기효능감, 희망, 탄력성, 낙관주의 등의 하위 특성을 지닌 심리적 자본도 촉진할 수 있는 구성원 관리, 보상 정책이 필요한 실정이다.
Abstract
This study examined the relationship among self leadership, organizational citizenship behavior,and psychological capital of airline personnel, focusing on the mediation effect of self leadership between psychological capital and organizational citizenship behavior. Data were collected from the questionnaire completed by 312 airline personnel including general staff, call center workers,and aircraft maintenance professions, and were analyzed by using multiple regression. The main results are as follows; (1) Psychological capital increases self leadership. (2) Self leadership increases organizational citizenship behavior. (3) Self leadership functions as a mediator between psychological capital and organizational citizenship behavior. According to the results of these analyses, organization needs to pay attention to develop psychological capital and self leadership which lead to improve positive organizational citizenship behavior.
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