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서번트 리더십이 구성원의 발언행동에 미치는 영향 -자기주도성의 매개효과와 인센티브의 조절된 매개효과를 중심으로-

The Impact of Servant Leadership on Employees’ Voice Behavior: -Focusing on the Mediating Effect of Personal Initiative and the Moderated Mediation Effect of Incentives-

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주제분류경영학

초록

본 연구는 사회인지이론(SCT) 기반으로 서번트 리더십이 구성원의 발언행동에 미치는 영향을 분석하였으며, 이 과정에서자기주도성의 매개효과와 인센티브의 조절된 매개효과를 검증하였다. 이를 위해 중국 기업의 구성원 382명을 대상으로 설문 데이터를 수집하고, Hayes(2013)의 PROCESS Macro를 활용하여 실증분석을 수행하였다. 연구 결과는 다음과 같다. 첫째, 서번트 리더십은 구성원의 발언행동에 유의미한 긍정적 영향을 미치는 것으로 나타났다. 둘째, 자기주도성은 서번트 리더십과 발언행동 간의 관계를 부분적으로 매개하는 역할을 하였다. 셋째, 인센티브는 서번트 리더십과 자기주도성 간의 관계를 조절하여, 자기주도성을 통한 발언행동에 대한 간접효과를 강화하였다. 특히 인센티브 수준이 높을수록 이러한 효과는 더욱 강화되었다. 본 연구는 서번트 리더십이 구성원의 발언행동을 촉진하는 중요한 요인임을 실증적으로 확인하였으며, 자기주도성과 인센티브를 활용하여 서번트 리더십이 조직 구성원의 발언행동을 향상시키는 주요 전제 조건으로서의 역할을 규명하였다. 본 연구 결과는 서번트 리더십 연구 분야에 이론적 기여를 제공함과 동시에, 조직 구성원의 역할 외 행동과 창의적 행동을 촉진하기 위한 실무적 시사점을 제안하였다.

Abstract

This study, based on the framework of Social Cognitive Theory (SCT), analyzed the impact of servant leadership on employees’ voice behavior, while verifying the mediating role of personal initiative and the moderated mediation effect of incentives in this process. To achieve this, survey data were collected from 382 employees in Chinese companies, and Hayes’ (2013) PROCESS Macro was utilized for empirical analysis. The findings are as follows: First, servant leadership had a significant positive impact on employees’ voice behavior. Second, personal initiative partially mediated the relationship between servant leadership and voice behavior. Third, incentives moderated the relationship between servant leadership and personal initiative, thereby strengthening the indirect effect of servant leadership on voice behavior through personal initiative. Notably, the higher the level of incentives, the stronger this effect. This study empirically confirmed that servant leadership is an important factor in promoting employees’voice behavior and proposed specific strategies for enhancing employees’ proactive participation and fostering organizational innovation through personal initiative and incentives. Furthermore, the study identified servant leadership as a key prerequisite for improving employees’ voice behavior within organizations. By analyzing the mediating effect of personal initiative, the moderating effect of incentives, and the moderated mediation effect, this research contributed to a deeper understanding of the various pathways and contexts in which servant leadership influences voice behavior. The findings provide theoretical contributions to the field of servant leadership research and offer practical implications for promoting employees’ voice behavior within organizations.

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