여성경찰관 직무만족의 영향요인에 관한 연구

Abstract

In various occupations in Korean society, preference to the public officials is very high regardless of gender. Therefore, this research will identify how much satisfaction female police officials feel about their duties and what are the factors that influence their satisfaction. This research, is expected to contribute to the improvement of satisfaction in their duties of female police officers. As motivation factors, Maslow suggested stability, safety, sociability, self-esteem needs and self-realization desires, and as duty characteristics factors, Hackman and Oldham suggested importance of duties, autonomy, feedback, variety of functions and duty identities. Additionally, gender equality was tried to be examined in this research even though it is not an influencing factor which was suggested by preceding studies. According to the results, sociability, importance of duties and individual senses of gender equality are all major influencing factors in female police officers. Additionally, the sense of acknowledgement in the organization could be a factor to improve satisfaction of duties to female police officers. So, based on these findings, the following alternatives were suggested. First, in order to improve the sense of acknowledgement of female police officers, organization cultures of communication and harmony should lead so that smooth human relationships could be maintained in the organization and reasonable and fair reward systems should be provided to recognize their self-prides and acknowledgement of duty execution capabilities. Second, because the importance of duties in duty characteristics could bring the biggest influences to satisfaction of duties of female police officers, important duties in the organization should be assigned to female police officers and consequently, consistent education and training should be followed also because officers’ duties could bring big influences to the organizations and citizens as well. Third, the most important thing than anything else are the changes of working ethics of female police officers. Female police officers should not settle for the present but rather perform their given duties with actively thinking and pioneer their own professional areas. Organizations should follow regular education about gender equality and various supporting policies including installation of childcare facilities and securing replacement forces during the maternity leave etc. Eventually, as female police officers obtain their capabilities and qualifications and their satisfaction of duties are improved, everybody should make efforts together to provide high quality security services to the citizens.