본문 바로가기
KERD
논문KCI 등재

ISO 9000 품질경영시스템 관련 연구동향 및 향후주제：문헌연구

Research Trend and Future of ISO 9000 Quality Management System：Literature Review

윤원영|김호균|박동준
한국품질경영학회 (Korean Society For Quality Management)|2007.09|품질경영학회지 (Journal of Korean Society for Quality Management)|제35권 제3호|pp. 1-20

1

조회

0

다운로드

28

인용

0

참고문헌

주제분류학제간연구

초록

Abstract

International standards are established by the agreement of many nations’ delegates that represent the opinions from all stakeholders such as suppliers, manufacturers, customers, beneficial groups, and governments. The international standards provide all stakeholders with a scientific basis that determines regulations regarding quality, health, environment and other necessary issues. Among many international standards, the well known ISO 9000 quality management system (QMS) has been installed in about 877,770 organizations in 161 countries up until now. This ISO 9000 QMS specifies requirements for detailed contents from supply of resources to delivery to customers for registering QMS certificate. This paper considers business values of ISO 9000 QMS by reviewing literature. We summarize issues related to installment and operation：motives, advantages, disadvantages, problems, obstacles, and lessons. We also summarize the integrated management system (IMS) issues and compare ISO 9000 with Total Quality Management (TQM). We present a comprehensive figure and tables based on the category of the main results of literature.

참고문헌 (101)

  1. 강민석, "중소기업에서의 품질", 환경 통합경영시스템 구축 사례 연구, 2003, pp.31(1), 90~108
  2. 권봉기, "ISO 9001：2000 품질경영시스템 인증 도입효과 분석", 34(2), pp.1~11 (2006)
  3. 김상국, "정보기술을 이용한 ISO 9001 2000 품질경영시스템구축", 33(2), pp.13~21 (2005)
  4. 김영수, "리더십과 기업문화 유형, ISO 9001：2000 시스템, 품질문화 형성이 기업성과에 미치는 영향", 32(2), pp.37~58 (2004)
  5. 김재환, "ISO 9001", 2000 인증요인이 서비스품질과 고객만족에 미치는 영향에 대한 연구, 2004, pp.32(4), 64~77[DOI]
  6. 김호균, "ISO 9000：2000대응을 위한 철의장품 심사결과 분석", 14(2), pp.198~204 (2001)
  7. 박동준, "기계금속 제조업체의 ISO 9001：2000 품질경영시스템 운용분석", 17(3), pp.349~358 (2004)
  8. 박동준, "철의장품을 생산하는 조선기자재 산업체의 품질경영시스템 분석", 28(4), pp.106~118 (2000)
  9. 박동준, "ISO 9000 심사결과를 활용한 한국가구산업의 품질경영시스템 운영실태분석", 13(4), pp.688~693 (2001)
  10. 박동준, "자동차외형 설비제조업체의 품질경영시스템 분석", 6(1), pp.151~161 (2001)
  11. 변승남, "제조물 책임법 시행에 따른 품질경영 정책 및 ISO 9000 시리즈의 수행", 26(1), pp.27~47 (1998)
  12. 우정열, "ISO 9001：2000", KS A 9001：2000에 의한 공공행정부문의 품질경영시스템 구축모델, 2001, pp.29(4), 65~81
  13. 유왕진, "PL법 실행에 따른 ISO 9001 ：2000과 KS 및 제품 안전경영(PSM) 통합시스템 구축의 설계에 관한 연구", 31(4), pp.184~193 (2003)
  14. 유춘번, "ISO 9000시리즈인증관련 애로사항 분석", 23(4), pp.113~127 (1995)
  15. 이군희, "ISO 9000", 14000 인증효과에 대한 실증적 연구, 2006, pp.34(2), 98~106
  16. 이재관, "ISO 인증 중소기업의 사후관리에 관한 실증적 연구", 32(4), pp.78~91 (2004)
  17. 임남진, "ISO 9000 시리즈에 의한 품질보증시스템이 우리나라 기업경영에 미치는 영향", 24(2), pp.87~101 (1996)
  18. 전영호, "ISO 9000 시리즈 문서체계와 업무흐름분석에 의한 문서화시스템의 개발", 24(4), pp.112~123 (1996)
  19. 정현석, "하이퍼텍스트를 이용한 품질문서관리 시스템 구축사례", 28(3), pp.104~113 (2000)
  20. 정현석, "부산시 ISO 9000 인증지원사업의 인터넷 평가시스템 개발", pp.132~136 (2003)
  21. 최경성, "품질환경경영 시스템 통합에 관한 연구", 29(4), pp.133~152 (2001)
  22. 최현경, "품질경영핵심영역간의 상관관계연구", 26(1), pp.11~25 (1998)
  23. 홍성근, "국내 제조업체의 ISO 9000 인증취득 효과분석-크로스비의 품질경영성숙단계의 관점에서", 26(2), pp.1~16 (1998)
  24. Evans, J. R, "The Management and Control of Quality" (1999), South-Western College Publishing, Cincinnati, OH
  25. Goestsch, D. L. and Davis, S. B, "Understanding and Implementing ISO 9000 and ISO Standards" (1998), Prentice-Hall, Englewood Cliffs, NJ
  26. ISO, "International Standards Organization ISO 9001-Quality Management System Standards" (2000), ISO publications, Geneva
  27. Johnson, P. L, "ISO", QS-9000 yearbook：1998, 1998, ~[DOI]
  28. Seddon, J, "In Pursuit of Quality the Case Against ISO 9000" (1997), Oak Tree Press, Dublin, London
  29. Stamatis, D. H, "Understanding ISO 9000 and Implementing the Basics to Quality" (1995), Marcel Dekker, Inc
  30. Taormina, T, "Virtual Leadership and the ISO 9000 Imperative" (1996), Prentice Hall, Upper Saddle River, New Jersey
  31. Jackson, "ISO 9000 An Implementation Guide for Small to Mid-sized Business" (1994), Lucie Press
  32. Wilkinson, A, "Managing with Total Quality Management：Theory and Practice" (1998), MacMillan, London
  33. Acharya, U. H, "ISO 9000 certification in Indian industries：a survey", 11(3), pp.261~266 (2000)
  34. Bendell, T, "The implication of the changes to ISO 9000 for organizational excellence", 4(3), pp.11~14 (2000)
  35. Bhuiyan, N, "ISO 9001：2000 implementation - the North American experience", 53(1), pp.10~17 (2004)
  36. Biazzo, S, "Process management practices and quality systems standards：Risks and opportunities of the new ISO 9001 certification", 9(2), pp.149~169 (2003)
  37. Boulter, L, "How can ISO 9000：2000 help companies achieve excellence?", 6(2), pp.37~41 (2002)
  38. Boys, K, "Is ISO 9004 a path to business excellence? Opinion of Canadian standards experts", 21(8), pp.841~860 (2004)
  39. Brown, A, "Small enterprises’ experiences with ISO 9000", 15(3), pp.273~285 (1998)
  40. Buttle, F, "ISO 9000：marketing motivations and benefits", 14(9), pp.936~947 (1997)
  41. Casadesus, M, "Benefits of ISO 9000 implementation in Spanish industry", 13(6), pp.327~335 (2001)
  42. Casadesus, M, "The erosion of ISO 9000 benefits：a temporal study", 22(2), pp.120~136 (2005)
  43. Chan, Y. K, "How IMS can achieve ISO 9001：2000 certifi", 14(6), pp.345~349 (2002)
  44. Chaudhuri, A. K, "Measuring effectiveness and suitability of a quality system", 11(2), pp.149~153 (2000)
  45. Chow-Chua, C, "New Research Does ISO 9000 certification improve business performance?", 20(8), pp.936~953 (2003)
  46. Conti, T, "Quality standards development in a hyper competitive scenario", 11(6), pp.402~408 (1999)
  47. Conti, T, "Vision 2000：positioning the new ISO 9000 standards with respect to total quality management models", 10(4&5), pp.454~464 (1999)
  48. Dick, G. P. M, "Perspectives ISO 9000 certification benefits, reality, or myth?", 12(6), pp.365~371 (2000)
  49. Douglas, A, "Maximizing the benefits of ISO 9000 implementation", 10(4-5), pp.507~513 (1999)
  50. Franz, "Utilizing a knowledge-based decision-support system as total quality management consultant International Journal of Production Research", pp.2159~2171 (1992)
  51. Gingele, J, "A modelling technique for reengineering business process controlled by ISO 9001", 49(3), pp.235~251 (2002)
  52. Gotzamani, K. D, "The true motives behind ISO 9000 certification Their effect on the overall certification benefits and long term contribution towards TQM", 19(2), pp.151~169 (2002)
  53. Gotzamani, K, "Measuring the level of quality assurance in the Northern Greek industry" (1996)
  54. Huarng, F, "A study of ISO 9000 process, motivation and performance", 10(7), pp.1009~1025 (1999)
  55. Janas, I, "Explorative study of the expected consequences for existing quality management systems due to the revision of ISO 9001 in certified companies in Germany", 14(2), pp.127~132 (2002)
  56. Jones, R, "ISO 9000 among Australian companies：impact of time and reasons for seeking certification on perceptions of benefits received", 14(7), pp.650~660 (1997)
  57. Karltun, J, "Working conditions and effects of ISO 9000 in six furniture-making companies：implementation and process", 29(4), pp.225~232 (1998)
  58. Khan, M. K, "Development of an expert system for implementation of ISO 9000 quality system", 10(1), pp.47~59 (1999)
  59. Labodova, A, "Implementing integrated management systems using a risk analysis based approach", 12(6), pp.571~580 (2004)
  60. Larsen, B, "The year 2000 problem of ISO 9000：will the quality standards survive the proposed year 2000 revision?", 12(4), pp.226~237 (2000)
  61. Laszlo, G. P, "ISO 9000-2000 version：implications for applicants and examiners", 12(5), pp.336~339 (2000)
  62. Lee, K. S, "An empirical examination of ISO 9000 registered companies in New Zealand", 10(6), pp.887~899 (1999)
  63. Lee, S. F, "Survey on ISO 900 quality management system implementation in Hong Kong", 14, pp.79~88 (1999)
  64. Lee, T, "The experience of implementing ISO 9000 in Hong Kong", 4(4), pp.6~16 (1995)
  65. Leung, H. K. N, "Costs and benefits of ISO 9000 series：a practical study", 16(7), pp.675~690 (1999)
  66. Liebesman, S, "ISO 9000:2000 experiences：First results are in", 35(4), pp.52~59 (2002), Quality Progress
  67. Linderman, K, "Integrating quality management practices with knowledge creation processes", 22(6), pp.589~607 (2004)
  68. Magd, H, "An empirical analysis of management attitudes towards ISO 9001：2000 in Egypt", 15(6), pp.381~390 (2003)
  69. Mallak, L. A, "A cultural study of ISO 9000 certificationInternational Journal of Quality & Reliability Management", 14(4), pp.328~348 (1997)
  70. McAdam, R, "Life after ISO 9000：An analysis of the impact of ISO 9000 and total quality management on small businesses in Northern Ireland", 10(2), pp.229~241 (1999)
  71. McLachlan, V. N, "Perspectives in praise of ISO 9000", 8(3), pp.21~23 (1996)
  72. Mijanovic, K, "Environmental management inside production systems", 162-163, pp.759~765 (2005)
  73. Najmi, M, "The role of performance measurement systems in promoting quality development beyond ISO 9000", 21(1-2), pp.159~172 (2001)
  74. Park, D. J, "Business values of ISO 9000：2000 to Korean shipbuilding machinery manufacturing enterprises", 24(1), pp.32~48 (2007)
  75. Pheng, L. S, "Towards TQM integrating Japanese 5-S principles with ISO 9001：2000 requirements", 13(5), pp.334~340 (2001)
  76. Quazi, H. A, "Impact of ISO 9000 certification on training and development activities An exploratory study", 21(5), pp.497~517 (2004)
  77. Russell, S, "ISO 9000：2000 and the EFQM excellence model：competition or co-operation?", 11(4-6), pp.657~665 (2000)
  78. Santos, L, "Benefits of the ISO 9000：1994-some considerations to reinforce competitive advantage", 19(3), pp.321~344 (2002)
  79. Singels, J, "ISO 9000 series Certification and performan", 18(1), pp.62~75 (2001)
  80. Skrabec, Q. R. Jr, "ISO 9000：do the benefits outweigh the costs?", 39(6), pp.26~32 (1997)
  81. Smith, J. A, "The use of quality function deployment to help adopt a total quality strategy", 6(1), pp.35~44 (1995)
  82. Sousa, R, "Quality management re-visited：A reflective review and agenda for future research", 20(1), pp.91~109 (2002)
  83. Sun, H, "A comparison of quality management practices in Shanghai and Norwegian manufacturing companies", 17(6), pp.636~660 (2000)
  84. Tari, J. J, "Quality tools and techniques：Are they necessary for quality management?", 92(3), pp.267~280 (2004)
  85. Terziovski, M, "The longitudinal effects of the ISO 9000 certification process on business performance", 146(3), pp.580~595 (2003)
  86. Terziovski, M, "The business value of quality management systems certification evidence from Australia and New Zealand", 15(1), pp.1~18 (1997)
  87. Terziovski, M, "Longitudinal analysis of quality management practices in Australian organizations", 10(6), pp.915~926 (1999)
  88. Tsim, Y. C, "An adaptation to ISO 9001 ：2000 for certified organizations", 17(5), pp.19~23 (2002)
  89. Van der Wiele, A, "ISO 9000 series registration to total quality management：the transformation journey", 2(4), pp.236~252 (1997)
  90. Van der Wiele, A, "The ISO 9000 series as a tool for organizational change", 7(4), pp.323~331 (2001)
  91. Van der Wiele, T, "Business improvement through quality management systems", 38(1), pp.19~23 (2000)
  92. Van der Wiele, T, "Perceptions about the ISO(2000) quality system standard revision and its value：The Dutch experience", 22(2), pp.101~119 (2005)
  93. Vouzas, F. K, "Best practices of selected Greek organizations on their road to business excellence", 17(3), pp.259~266 (2005)
  94. West, J, "A breeze or a breakthrough? Conforming to ISO 9000：2000", 33(3), pp.41~44 (2000)
  95. Wilkinson, G, "An examination of the ISO 9001：2000 standard and its influence on the integration of management systems", 13(3), pp.284~297 (2002)
  96. Yahya, S, "The implementation of an ISO 9000 quality system", 18(9), pp.941~966 (2001)
  97. Yung, W. K. C, "The values of TQM in the revised ISO 9000 quality system", 17(2), pp.221~230 (1997)
  98. Yusof, S. M, "TQM implementation issues：review and case study", 20(6), pp.634~655 (2000)
  99. Zackrisson, J, "Quality by s step-by-step program in low scale industries", 41(1-3), pp.419~427 (1995)
  100. Zhang, Z, "Developing a model for quality management methods and evaluating their effects on business performance", 11(1), pp.129~137 (2000)
  101. "ISO Survey-2005 available at http"

관련 논문AI추천

6시그마 문헌 연구 : 국내 연구를 중심으로박광태, 이승현한국품질경영학회 · 품질경영학회지2007 · 제35권 제1호품질경영시스템 통합모형 개발과 적용에 관한 연구나상보, 신완선, 유진성한국품질경영학회 · 품질경영학회지2007 · 제35권 제3호ISO 9001：2000 품질경영시스템의 요구사항이 경영성과에 미치는 영향고현우, 정영배한국산업경영시스템학회 · 한국산업경영시스템학회지2007 · 제30권 제3호ISO 9000 프로세스 접근법이 경영성과에 미치는 영향김동진, 유춘번한국산업경영시스템학회 · 한국산업경영시스템학회지2005 · 제28권 제4호품질경영학회 50주년 특별호: 품질경영 분야 연구 리뷰백동현, 신완선, 정규석, 주용준한국품질경영학회 · 품질경영학회지2016 · 제44권 제1호ISO 9001 품질경영시스템(QMS)이 종업원 만족에 미치는 영향에 관한 연구김유라, 이회식, 최용정한국품질경영학회 · 품질경영학회지2007 · 제35권 제4호

이 간행물의 다른 논문 (9건)

서비스 품질경영시스템의 효율성 비교분석에 관한 연구：시청과 도청의 서비스품질 만족도지수를 중심으로송광석, 유한주pp. 21-36ITU-T와 IETF의 NGN 중심의 디지털 컨버전스 시대의 인터넷 QoS 가치사슬과 관련된 글로벌 표준화 활동김도훈pp. 37-46기업의 사회적 책임 기준과 기업 보고에 관한 고찰김광섭, 이병룡pp. 47-54한국 국가품질상(KNQA) 평가모형의 인과관계 연구：기업체 평가기준을 중심으로이상철, 서영호, 문재영, 서재희pp. 55-65경영시스템 통합을 위한 조선기자재 업체의 경영시스템 운용분석정현석, 김호균, 박동준pp. 66-74
원문 보기