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지식공유가 개인업무성과에 미치는 효과 및 경계조건에 대한 연구

The Effect of Knowledge Sharing on Individual Work Performance and its Boundary Condition

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초록

환경의 불확실성이 높아짐에 따라 조직 내 지식공유에 대한 중요성은 더욱 강조되고 있다. 지식공유는 지식의 확산과 전파뿐만 아니라 교환과 결합을 통해 새로운 지식의 창출을 가능하게한다. 또한 조직의 경쟁우위 확보를 위한 조직수준에서의 지식공유의 출발은 개인수준에서의 지식공유이다. 그럼에도 불구하고 기존 연구에서는 개인수준에서의 지식공유가 개인업무성과에 미치는 직접효과 및 상황적 요인에 대한 연구가 미흡한 편이다. 본 연구에서는 특히 지식공유와개인업무성과간의 경계조건으로 개인특성인 주도성과 조직동일시를 제시한 후 이들의 조절효과를 분석하고자 한다. 이러한 연구가설을 검증하기 위하여 지식공유가 중요한 기술개발 연구소 연구원들을 대상으로 실증분석을 실시하였다. 139명을 대상으로 실증분석을 실시한 결과 지식공유는 개인업무성과에 긍정적인 영향을 주었다. 또한 주도성의 조절효과를 분석한 결과 가설과 동일하게 주도성이 높을수록 지식공유와 개인업무성과간의 긍정적 관계는 강화되었다. 반면에 예상과는 달리 조직동일시의 경우에는 지식공유와 개인업무성과간의 긍정적 관계를 오히려 완화시켰다. 마지막으로 본 연구의 이론적 및 실무적 시사점과 향후 연구방향에 대해서 논의하였다.

Abstract

As the uncertainty of the environment increases, the importance of knowledge sharing within the organization is further emphasized. Knowledge sharing enables new knowledge creation through exchange and combination of knowledge, as well as the spread and dissemination of knowledge. The beginning of knowledge sharing at the organizational level to secure an organization's competitive advantage is knowledge sharing at the individual level. Nevertheless, in the existing research, studies on the direct effects and contextual factors of knowledge sharing at the individual level on individual work performance are insufficient. In this study, in particular, we suggest the proactivity and organizational identification as a boundary condition between knowledge sharing and individual work performance, and then investigate their moderating effect. In order to verify the research hypothesis, empirical analysis was conducted for researchers in the R&D center where knowledge sharing is important. Empirical results based on 139 individuals showed that knowledge sharing had a positive effect on individual work performance. In addition, proactivity strengthened the positive relationship between knowledge sharing and individual work performance. On the other hand, contrary to expectations,organizational identification alleviated the positive relationship between knowledge sharing and individual work performance. Lastly, the theoretical and practical implications of this study and future research directions were discussed

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