본문 바로가기
KERD
논문KCI 등재

심리적 안전감이 침묵행동 및 이직의도에 미치는 영향 : 자기효능감의 매개효과를 중심으로

The Impact of Psychological Safety on Silent Behavior and Turnover Intention : Focusing on the Mediating Effect of Self-efficacy

1

조회

0

다운로드

1

인용

0

참고문헌

키워드

초록

본 연구는 심리적 안전감이 침묵행동과 이직의도에 미치는 영향에서 자기효능감의 매개효과를 검증함으로써 심리적 안전감에 관한 이론적 확장과 함께 조직관리 방안을 제시하고자 하였다. 본 연구는 국내 기업에서 근무하는 구성원을 대상으로 설문조사를 실시하였으며 최종적으로 896명의 응답자를 토대로 실증분석을 하였다. 본 연구의 연구결과와 이에 대한 함의는 다음과 같다. 첫째, 심리적 안전감은 침묵행동에 부(-)의 영향을 미치는 것으로 확인되었다. 이와 더불어 심리적 안전감은 이직의도에 부(-)의 영향을 미치는 것으로 확인되었다. 둘째, 심리적 안전감은 자기효능감에 정(+)의 영향을 미치는 것으로 나타났다. 셋째, 자기효능감은 심리적 안전감과 침묵행동 간의 관계를 매개하는 것으로 나타났다. 다만, 자기효능감은 심리적 안전감 과 이직의도 간의 관계를 매개하지 않는 것으로 나타났다. 넷째, 침묵행동은 이직의도에 정(+) 의 영향을 미치는 것으로 확인되었다. 아울러 본 연구의 분석결과에 따른 학문적 시사점과 실무적 시사점을 제시하였다.

Abstract

This study attempted to propose an organizational management plan along with theoretical expansion on psychological safety by verifying the mediating effect of self-efficacy in the effect of psychological safety on defensive silence behavior and turnover intention. This study conducted an empirical analysis based on a final sample of 896 respondents targeting members of domestic companies. The results and implications of this study are as follows. First, psychological safety was confirmed to have a negative (-) effect on silent behavior. In addition, psychological safety was confirmed to have a negative(-) effect on turnover intention. Second, psychological safety was found to have a positive(+) effect on self-efficacy. Third, self-efficacy was found to mediate the relationship between psychological safety and silent behavior. However, self-efficacy did not appear to mediate the relationship between psychological safety and turnover intention. Fourth, defensive silent behavior was confirmed to have a positive(+) effect on turnover intention. In addition, academic and practical implications according to the analysis results of this study were presented.

참고문헌 (51)

  1. 강인주, "대기업 사무직 근로자의 이직의도와 경력학습, 고용가능성, 조직몰입 및 경력몰입의 관계", 농업교육과 인적자원개발, 47(2), pp.149~175 (2015)
  2. 강제상, "공공조직 내 침묵현상이 이직의도에 미치는 영향에 대한 경험적 연구 : 해양경찰조직을 중심으로", 한국행정연구, 23(2), pp.243~274 (2014)
  3. 고대유, "공공조직의 침묵현상이 이직의도에 미치는 영향 : 조직냉소주의를 통한 자기효능감의 조절된 매개효과를 중심으로", 한국행정학보, 49(1), pp.1~28 (2015)
  4. 김상진, "경호경비업 종사원의 회복탄력성, 자기효능감, 직무성과, 이직의도 간의 인과관계", 인문사회 21, 11(4), pp.1507~1518 (2020)
  5. 김현정, "최고의 팀을 만드는 심리적 안전감" (2020), 더불북코리아
  6. 민정아, "코칭리더십이 조직 구성원의 심리적 안전감과 혁신행동에 미치는 영향에 관한 연구", 글로벌경영학회지, 20(2), pp.42~64 (2023)
  7. 이가현, "인사담당자의 심리적 안전감이 혁신행동에 미치는 영향 : 긍정심리자본의 조절효과", 대한경영학회지, 31(11), pp.2125~2145 (2018)
  8. 조영미, "졸업학년 간호대학생의 사회적지지와 심리적 안정감이 자기효능감에 미치는 영향", 한국콘텐츠학회논문지, 22(12), pp.603~611 (2022)
  9. Arici, H. E., "Perceived supervisor support and turnover intention : Moderating effect of authentic leadership", Leadership & Organization Development Journal, 39(7), pp.899~913 (2018)
  10. Bandura, A., "On the functional properties of perceived self-efficacy revisited", Journal of Management, 38(1), pp.9~44 (2012)
  11. Bandura, A., "Negative self-efficacy and goal effects revisited", Journal of Applied Psychology, 88(1), pp.87~99 (2003)
  12. Bester, F., "A model of work identity in multicultural work settings", Doctor, pp.2012
  13. Bothma, F. C., "The consequences of employees' work-based identity", Doctor, pp.2011
  14. Carmeli, A., "High-quality relationships, psychological safety, and learning from failures in work organizations", Journal of Organizational Behavior : The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 30(6), pp.709~729 (2009)
  15. Chiat, L. C., "Perceptions of employee turnover intention by Herzberg’s motivation-hygiene theory : A systematic literature review", Journal of Research in Psychology, 1(2), pp.10~15 (2019)
  16. Clark, T. R., "The 4 stages of psychological safety: Defining the path to inclusion and innovation" (2020), Berrett-Koehler Publishers
  17. Dedahanov, A. T., "When does abusive supervision foster ineffectual and defensive silence? Employee self-efficacy and fear as contingencies", Sustainability, 14(1), pp.231~ (2021)
  18. Edmondson, A. C., "Psychological safety and learning behavior in work teams", Administrative Science Quarterly, 44(2), pp.350~383 (1999)
  19. Edmondson, A. C., "The fearless organization: Creating psychological safety in the workplace for learning, innovation, and growth" (2019), John Wiley & Sons
  20. Edmondson, A. C., "Psychological safety : The history, renaissance, and future of an interpersonal construct", Annu. Rev. Organ. Psychol. Organ. Behav, 1(1), pp.23~43 (2014)
  21. Erkutlu, H., "Leader’s integrity and employee silence in healthcare organizations", Leadership in Health Services, 32(3), pp.1~16 (2019)
  22. Hayes, A. F., "Introduction to mediation, moderation, and conditional process analysis: A regression-based approach" (2018), The Guilford Press
  23. Hebles, M., "Stress and turnover intentions within healthcare teams : The mediating role of psychological safety, and the moderating effect of COVID-19 worry and supervisor support", Frontiers in Psychology, 12(1), pp.758438~ (2022)
  24. Henrikson, K., "Organizational silence and hidden threats to patient safety(Issue on public policy and research agenda)", Health Research and Educational Trust, 41(4), pp.1539~1554 (2006)
  25. Irai, P., "Exploring the relationship among psychological safety, knowledge sharing, and innovation", Journal of Administrative and Business Studies, 4(3), pp.126~135 (2018)
  26. Javed, B., "Impact of inclusive leadership on innovative work behavior : The role of psychological safety", Journal of Management and Organization, 25(1), pp.117~136 (2019)
  27. Kahn, W. A., "Psychological conditions of personal engagement and disengagement at work", Academy of Management Journal, 33(4), pp.692~724 (1990)
  28. Kark, R., "Alive and creating : The mediating role of vitality and aliveness in the relationship between psychological safety and creative work involvement", Journal of Organizational Behavior, 30(6), pp.785~804 (2009)
  29. Kassandrinou, M., "Employee silence, job burnout and job engagement among teachers : The mediational role of psychological safety", Health Psychology and Behavioral Medicine, 11(1), pp.2213302~ (2023)
  30. Kruzich, J. M., "Individual and work group influences on turnover intention among public child welfare workers : The effects of work group psychological safety", Children and Youth Services Review, 42(1), pp.20~27 (2014)
  31. Luthans, F., "Emerging positive organizational behavior", Journal of Management, 33(3), pp.321~349 (2007)
  32. Meyer, J. P., "A three-component conceptualization of organizational commitment", Human Resource Management Review, 1(1), pp.61~89 (1991)
  33. Morrison, E. W., "Employee voice behavior : Integration and directions for future research", Academy of Management Annals, 5(1), pp.373~412 (2011)
  34. Morrison, E. W., "Organizational silence : A barrier to change and development in a pluralistic world", Academy of Management Review, 25(4), pp.706~725 (2000)
  35. Paksirat, V., "Organizational silence and occupational burnout with job performance", Journal of System Management, 4(4), pp.39~50 (2018)
  36. Payne, A. K. H., "The mediation effect of psychological safety on the relationship between interactional injustice and innovative work behavior", The Palgrave Handbook of Workplace Well-Being, 1(1), pp.1~20 (2020)
  37. Perry, J. L., "Revisiting the motivational bases of public service : Twenty years of research and an agenda for the future", Public Administration Review, 70(5), pp.681~690 (2010)
  38. Pinder, C. C., "Research in personnel and human resources management" (2001), Emerald Group Publishing Limited
  39. Qin, X., "When do emotionally exhausted employees speak up? Exploring the potential curvilinear relationship between emotional exhaustion and voice", Journal of Organizational Behavior, 35(7), pp.1018~1041 (2014)
  40. Roodt, G., "The validation of the turnover intention scale", SA Journal of Human Resource Management, 11(1), pp.1~12 (2013)
  41. Schlenker, B. R., "Impression management in the organization" (1989), Erlbaum
  42. Singh, B., "Antecedents of organizational and community embeddedness : The roles of support, psychological safety, and need to belong", Journal of Organizational Behavior, 39(3), pp.339~354 (2018)
  43. Sobaih, A. E. E., "Do you feel safe here? The role of psychological safety in the relationship between transformational leadership and turnover intention amid COVID-19 pandemic", Journal of Risk and Financial Management, 15(8), pp.1~16 (2022)
  44. Srivastava, S., "Resistance to change and turnover intention : A moderated mediation model of burnout and perceived organizational support", Journal of Organizational Change Management, 33(7), pp.1431~1447 (2020)
  45. Stajkovic, A. D., "Self-efficacy and work-related performance : A meta-analysis", Psychological Bulletin, 124(2), pp.240~261 (1998)
  46. Turner, S., "Enhancing resiliency in girls and boys : A case for gender specific adolescent prevention programming", Journal of Primary Prevention, 16(1), pp.25~38 (1995)
  47. Van Dyne, L., "Conceptualizing employee silence and employee voice as multidimensional constructs", Journal of Management Studies, 40(6), pp.1359~1392 (2003)
  48. Vandenberg, R. J., "Disaggregating the motives underlying turnover intentions : When do intentions predict turnover behavior?", Human Relations, 52(10), pp.1313~1336 (1999)
  49. Yin, J., "Transformational leadership and employee knowledge sharing : Explore the mediating roles of psychological safety and team efficacy", Journal of Knowledge Management, 24(2), pp.150~171 (2019)
  50. Yu, X., "The role of psychological capital in employee creativity", Career Development International, 24(5), pp.420~437 (2019)
  51. Yue, Y., "Self-efficacy and negative silence in the classroom : The mediating role of fear of negative evaluation", Nurse Education in Practice, 62(2), pp.103379~ (2022)

관련 논문AI추천

이 간행물의 다른 논문 (17건)