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역할스트레스와 종업원 침묵행동 간 관계에서 심리적 주인의식의 매개효과와 상사지원인식의 조절효과

Relationship between Role Stress and Employee Silence Behavior:The Mediating Effect of Psychological Ownership and Moderating Effect of Perceived Supervisor Support

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참고문헌

키워드

주제분류심리과학

초록

본 연구의 목적은 조직 구성원의 역할갈등, 역할모호성, 역할과부하가 종업원 침묵행동에 미치는 영향과 그 과정을 이해하는 데 있다. 구체적으로 역할갈등, 역할모호성, 역할과부하가 종업원 침묵행동에 미치는 영향을 확인하였으며, 역할갈등, 역할모호성, 역할과부하와 종업원 침묵행동 간 관계를 심리적 주인의식이 매개하는지 검증하였고, 마지막으로 심리적 주인의식과 종업원 침묵행동 간 관계를 상사지원인식이 조절하는지를 검증하였다. 이를 위해 국내 다양한 기업에서 근무하고 있는 직장인 310명을 대상으로 설문조사를 실시하여 자료를 수집하였다. 연구 결과, 역할갈등, 역할모호성, 역할과부하는 종업원 침묵행동과 정적인 관련이 있었으며, 심리적 주인의식은 역할갈등, 역할모호성과 종업원 침묵행동 간 관계를 부분 매개하는 것으로 나타났다. 또한 심리적 주인의식과 종업원 침묵행동은 부적인 관련이 있었으며 이러한 관계는 상사지원인식이 낮을 때보다 높을 때 더 강하게 나타났다. 끝으로 연구 결과를 바탕으로 본 연구의 학문적 의의, 실무적 시사점, 그리고 제한점 및 향후 연구과제에 대해 논의하였다.

Abstract

The purpose of this study was to investigate the influence of role stress(role conflict, role ambiguity, and role overload) on employee silence behavior and the mediating effect of psychological ownership between two variables. In addition, this study examined the moderating effect of perceived supervisor support on the relationship between psychological ownership and employee silence behavior. Using the survey research method, data were collected from 310 employees who were working in a variety of organizations in Korea. As results, role conflict, role ambiguity, and role overload had positive relationships with employee silence behavior. And psychological ownership had mediation effect in the relationship between role conflict/role ambiguity and employee silence behavior. The perceived supervisor support had moderation effect on the relationship between psychological ownership and employee silence behavior. That is, the negative relationship between psychological ownership and employee silence behavior was stronger when the perceived supervisor support was high rather than low. Finally, based on these results, we discussed the implications and limitations of the study, and the suggestions for the future research.

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