직장 내 괴롭힘에 관한 제3자의 문제제기 행동의도 예측 모형: 계획된 행동이론의 적용
Predicting model for bystanders’ voice intention in workplace bullying: Applying Theory of Planned Behavior
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본 연구는 계획된 행동이론(TPB: Theory of Planned Behavior)에 근거해 직장 내 괴롭힘 상황에서 문제제기 행동에 대한 태도, 주관적 규범, 지각된 행동통제력 및 예기된 자의식 정서(죄책감과 자긍심)가 제3자의 문제제기 행동의도에 미치는 영향을 살펴보았다. 국내 정규직 직장인 300명을 대상으로 문제제기에 관한 TPB의 세 변인과 예기된 자의식 정서 (죄책감과 자긍심)을 측정하였고, 1주 뒤 직장 내 괴롭힘에 관한 제3자의 문제제기 행동의도를 조사하였다. 회귀분석 결과 태도, 지각된 행동통제력 및 예기된 죄책감이 제3자의 문제제기 행동의도를 유의하게 예측하였다. 더 나아가 지각된 행동통제력에서 성별 차이가 나타났으며, 행동의도와 다른 변인들 간 성별에 따른 상관관계에서의 차이가 유의하였다. 행동의도에 대한 회귀분석 결과에서도 성별 차이가 나타나, 남자의 경우 태도가, 여자의 경우는 지각된 행동통제력과 예기된 죄책감이 제3자의 문제제기 행동의도를 유의하게 예측하였다. 마지막으로 본 연구가 갖는 시사점과 연구의 제한점 및 추후 연구 방향에 대해 논의하였다.
Abstract
The purpose of this study is to examine the predicting effect of TPB(Theory of Planned Behavior) variables on bystanders’ voice intention for workplace bullying including anticipated self-conscious emotion(guilt and pride). Data were collected from its 300 employees working at organizations located in Korea. We measure attitude, subjective norm, perceived behavioral control, anticipated guilt, and pride after 1-week bystanders ‘voice intention was measured for the same employees. The regression analysis results suggested that attitude, perceived behavioral control, and anticipated guilt are positively related to voice intention. Additionally, the gender difference was significant in the perceived behavioral control toward bystanders’ voice intention and in the correlation difference test. The gender difference was also found in the regression analysis results on the voice intentions. Especially, attitude in male group and perceived behavioral control and anticipated guilt in female group significantly predict voice intention. Finally, this study discusses theoretical as well as operational implications, limitations, and future research directions.
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