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조직성과지표를 중심으로 한 의사소통 장애요인에 대한 탐색적 연구: 성과관리시스템 운영 및 집행과정에서의 함의

An Exploratory Study of Barriers to Effective Two-way Communications in the Process of Achieving Organizational Performance Measures: Implications for the Implementation of Performance Management Systems

이석환
한국지방자치학회 (Korean Association For Local Government Studies)|2011.12|한국지방자치학회보 (Journal of Local Government Studis)|제23권 제4호|pp. 97-124

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키워드

Performance Indicators성과지표성과관리변화관리Performance Management쌍방향 의사소통상관-부하직원 관계Two-way CommunicationSupervisor-Subordinate Relationshipand Change Management
주제분류정치외교학

초록

Abstract

This study starts from an important assumption that performance management should be able to deal with communication problems in an organization. In particular managers and employees must have a straight talking to achieve their organizational goals. Despite the emphasis of two-way communications in performance management,the reality does not appear to follow the theories. From such a point of view, this study explores factors devastating effective use of two-way communications between managers and employees using focus group interviews in Jeonbuk Provincial government, which has been well known for its exemplary case for performance management in the public sector. Based on phenomenological approach, this study identifies real barriers deeply rooted in the organization as a cultural factor and further suggests participatory alternatives to overcome these barriers where each employee can play an active role in each initiative under performance management environment.

참고문헌 (86)

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