IT기업 조직구성원간의 커뮤니케이션이 조직갈등과 조직성과에 미치는 영향
The Impact of Communication among IT Company Organizational Members on Organizational Conflict and Organizational Performance
0
조회
0
다운로드
3
인용
0
참고문헌
키워드
초록
구성원 내의 갈등은 구성원들의 생산성 및 만족 등에 부정적으로 연관되며, 직무를 수행하는데 있어서 시간과 경력을 낭비하게 함으로써 조직성과를 저해한다고 알려지고 있다. 따라서 조직의 생산성을 제고하기 위해서는 기업 내 구성원들의 커뮤니케이션이 직무수행에 어떠한 영향을 미치고 바람직한 커뮤니케이션 방안은 무엇인지 조사 분석하는 것은 매우 의미 있는 일이다. 이에 본 연구에서는 근무환경이 열악하고 상대적으로 처우가 미흡한 IT기업의 구성원을 대상으로 커뮤니케이션이 조직갈등과 조직성과에 어떠한 영향을 미치는지 알아보고 개선방안을 제시하고자 한다. 이를 위해 관련 설문지를 배포 수집하고 수집된 자료를 통계 패키지(IBM SPSS Stactics 22)를 활용하여 기초 통계분석과 요인분석, 내적일관성, 상관관계분석, 회귀분석을 실시하였다. 연구결과는 다음과 같다. 첫째, IT기업의 경영자 및 상급자들은 구성원들과의 많은 커뮤니케이션을 통하여 조직 갈등을 줄이고 비공식적인 커뮤니케이션이 발생하지 않도록 해야 한다. 둘째, 구성원 개개인의 의견을 존중하여 원활한 의사소통 환경을 조성해야 한다. 셋째, 조직성과를 높이기 위해서는 경영자는 체계적인 조직 운영시스템을 도입해야 한다.
Abstract
Conflicts in the members are negatively related to the productivity and satisfaction of the members, and it is known that it disturbs organizational performance by wasting time and career in performing the tasks. Therefore, in order to enhance the productivity of the organization, it is very meaningful to investigate how the communication of the members in the company affects the performance of the job and what is the desirable communication method. In this study, we investigate the effect of communication on organizational conflict and organizational performance among the members of IT companies with poor working environment and relatively poor treatment, and suggest improvement plan. For this purpose, the related questionnaires were distributed and the collected data were analyzed using basic statistical analysis, factor analysis, internal consistency, correlation analysis, and regression analysis using statistical package (IBM SPSS Stactics 22). The results of the study are as follows. First, managers and superiors of IT companies should reduce their organizational conflict through informal communication with members and prevent informal communication from occurring. Second, we should respect the opinions of individual members and create a better communication environment. Third, in order to improve organizational performance, managers should introduce a systematic organizational management system.
참고문헌 (17)
- S. B. Wang, "A study of communication types on the organizational performance", Master's, pp.2013
- 이정실, "호텔 식음료 종사원의 조직커뮤니케이션, 조직지원, 조직몰입, 직무만족 관계에서 성별 조절효과에 관한 연구", 관광레저연구, 16(3), pp.227~247 (2004), (사)한국관광레저학회
- Fair competition and profitability enhancement of IT service industry, "J. Lim", Korea Information Society Development Institute, ~ (2006)
- S. S. Choi, "A Study on Influence of Communication Style in Organization on Job Satisfaction", Master's, pp.2010
- Frone, M. R, "Communication quality and job satisfaction among managerial nurses: The moderating influence of job involvement", Group & Organization Studies, 13(3), pp.332~347 (1988)
- M. H. Hwang, "The Empirical Study on the Impact of Communication Satisfaction in Organization on Organizational Commitment : Concentrated on the Deluxe Hotels in Seoul", Master's, pp.2002
- S. J. Choi, "Social Welfare Administration" (2016), Nanam
- J. Y. Lee, "A study on the relationship of organizational communication and job satisfaction in the deaf social welfare centers", Master's, pp.2012
- J. H. Lee, "The Effect of Organizational Conflicts on Turnover Propensity : The Case of ROKAF Pilots", Master's, pp.2004
- C. W. Lee, "Study on the Impacts of Organizational Communication on Job Satisfaction", Master’s, pp.2000
- C. K. Lee, "A Study on the Causes of Intragroup Conflict on Administrative Organization Effectiveness", PhD, pp.2007
- S. T. Jeong, "A Study on the Relationship between Intra-organizational Communication and Job Satisfaction in Hotel Industry", Master’s, pp.2003
- Y. G. Lee, "A Study on the Impacts of Conflict Management Strategies to Organizational Effectiveness", PhD, pp.2011
- R. Wang, "A Study of Communication Types on the Organizational Performance", Master's, pp.2013
- S. Y. Kim, "Affecting Conflict Strategies and Media Use: Focused on the Friendships in Adolescence", Master's, pp.2005
- I. J. Yeo, "The Effect of Communicational Competence on the Job Stress of Hotel Employees and the Moderating Effect of Organizational Support", Master's, pp.2010
- K. S. Yoo, "Effect of Sport Participation on Communication Competence and Conflict-Resolving Strategies of Adolescence", Master's, pp.2013