「산업안전보건법」상 감정노동자 보호제도의 실효성 강화 방안

Abstract

It has been a year since the Occupational Safety and Health Act in Korea began to regulate the protection of emotional workers. The current Occupational Safety and Health Act establishes the concept of ‘customer-response workers’ in relation to the protection of emotional workers, and to protect the right to health of customer-response workers, prescribes for employers to take measures to prevent acts of verbal or other abuse by customers (Article 26-2 (1)). The protection legislation for customer-response workers is subject to the employer’s legal obligations under the Occupational Safety and Health Act, and the Act provides the right to health and safety of workers fringed by third parties’ verbal and/or other abuses. It is a very meaningful legislation that legislated the right to health and safety. In spite of these legal regulations, however, there is still a problem of interpretation according to the individual provisions, lack of a system to cope with the actions of third parties to non-customer responding workers, and the need to actively respond to the job stress of all workers. These problems have yet to be solved. In this study, through the review and evaluation of the relevant legal system for the protection of emotional workers under the Occupational Safety and Health Act in Korea, I explore issues surrounding these remaining tasks and ways to increase legal effectiveness.