소비자기본법 시행 10년에 따른 소비자행정의 평가와 전망- 소비자정책기본계획상의 계획과 성과를 중심으로 -

Abstract

It has been 10 years since the paradigm of consumer policy shifted from 'consumer protection' to 'realization of consumer sovereignty', and the Framework Act on Consumers was completely revised in 2007. The amendment to the Framework Act on Consumers has brought about not only changes in formal issues such as legal name and policy implementation system but also changes in policy instruments and methods as well as viewpoints about consumer. And, this was materialized through three basic plans for consumer policy. Therefore, it is very meaningful to examine whether the consumer administration system has performed the function and role to fulfill these policy trends and contents over the past decade Based on the recognition of this situation, this study was to evaluate the consumer administration of Korea in the last 10 years and to suggest policy implications accordingly. For this purpose, this study has established an analysis framework for analyzing and evaluating consumer administration based on the responsibility of consumer administration given to the state and local governments under the Framework Act on Consumers and major tasks related to the consumer administration system in the 1st to the 3rd basic plan for consumer policy. Therefore, this study divided consumer administration into national consumer administration and local consumer administration, analyzing and evaluating the main achievements of consumer administration on the basis of performance data of comprehensive implementation plan from 2009 to 2016. As a result, national consumer administration and local consumer administration showed some achievements, but it was analyzed that the major functions and roles were insufficient for each stage of consumer policy(establishment, deliberation, enforcement, evaluation, feedback stage). As an improvement measure, the study propose a method to improve the national consumer administration by securing the content and procedural validity of the consumer policy establishment, strengthening the comprehensive and coordination functions of the Consumer Policy Committee, promoting the consumer policy through public-private cooperative governance, and establishing a performance evaluation and feedback system. And, the study propose a method to improve the local consumer administration by comprehensively reflecting required tasks by policy step, strengthening local governance to improve the conditions of local consumer administration, preparing consumer program for relevant local consumer problem, and establishing assessment and feedback system for customer-centered consumer administration