소비자기본법 10년, 소비자교육 평가와 전망

Abstract

The purpose of the Consumer Protection Act, which was enacted in 1987 and changed to the Framework Act on Consumers in 2007, is to move away from consumer policy focused on consumer protection, establishing mid-to long-term consumer policy, strengthening consumer safety and consumer education, and to enforce the jurisdiction of the Korea Consumer Agency and the enforcement functions of the consumer policy to the Fair Trade Commission in accordance with the changes in the market environment and to introduce collective dispute settlement and group lawsuits in order to relieve consumer damage quickly and efficiently and to improve and complement some of the deficiencies in the operation of the current system, such as strengthening the consumer damage relief system. What is important here is to enhance consumer safety and consumer education as an independent consumer by breaking away from consumer protection, and to encourage collective consumer cooperation more effectively than individual consumers. Therefore, this study has tried to evaluate and prospect consumer education through 10 years of Framework Act on Consumers with the basic consumer law of 10 years from 2007 to 2017. In particular, researcher conducted a questionnaire survey of 82 consumers who are experts in consumer affairs, consumer related professor and lecturers, Korean Consumer Agency workers, Korean Fair Trade Commission committees, and related persons with Consumer Organizations. As a result, firstly, awareness of the importance of consumer education is rising, and it is necessary to re-check and set more value-oriented purpose and goal. Second, the civic education of dual-way relationship of production and consumption considering the importance of consumer education needs to be settled basically. Third, it is necessary to use contents, objects, and methods of consumer education in accordance with the trends and anticipated trends. Fourth, it is necessary to establish a lifelong education through 1:1(person to person customized service to improve consumer's individual competence. Fifth, technology for consumer education is required in the complex combination with IT and IT infrastructure. Therefore, it is necessary to review the overall consumer policy and consumer administration, and the consumer capacity should be strengthened through consumer education. These consumer education programs are also important for school education, home education, and the role of social education in consumer organizations as well as the Korea Consumer Agency, the Fair Trade Commission, and the Ministry of Education. Therefore, it is necessary to change the social values that reaffirm the importance and necessity of the education of the educators and the convergence among the subjects of consumer education practitioners. And it is necessary to make legislative action to make this an important basis, for example, the Act on the Promotion of Consumer Education.