온라인 환경의 이모티콘과 비언어 행위의 관계: 관계통제 기제로서의 이모티콘
Relationship between Emoticons and Nonverbal Behaviors in Online Chatting System: Emoticons as Relational Control Mechanism
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초록
이모티콘은 얼굴 표정 등 비언어 행위를 온라인 환경에서 도상적으로 표현한 기호이다. 온라인 환경의 메시지 요소로서의 이모티콘이 어떻게 사용되는지 분석함으로 인해 이 새로운 상징 관행이 비언어 커뮤니케이션으로서 대인간 관계의 역학과 관련해 어떤 의미를 지니는지 알아볼 수 있다. 본 연구에서는 온라인 대화 참여자들이 나누는 메시지를 분석하여 관계 판단의 기본 차원인 통제의 차원, 즉 관계통제의 양상과 이모티콘 사이의 관계를 분석했다. 그 결과 온라인 대화 참여자가 상대방을 지도하거나 상대에 대해 명령하는 함의를 지닌 메시지에서 사용한 이모티콘의 양은 상대의 통제를 수용하거나 지지하는 함의의 메시지에서 사용한 이모티콘의 양보다 유의미하게 많았다. 이러한 연구 결과는 이모티콘이 관계의 위협을 완화하기 위한 비언어 단서로 작용한다는 점을 시사한다.
Abstract
Emoticons are iconic expressions made of ASCII characters symbolizing nonverbal behaviors. These simplified icons add subtle meanings to text-only messages, or affect illocutionary forces of a message. As nonverbal behaviors contribute to sequences of relational control aspect which is natural element of human interaction, it is assumed that emoticons have relationship with interpersonal judgment such as control dimension among online participants. This paper investigated whether people use emoticons to control others with whom they have relationship met on the Internet. Online chatting messages which imply relationally controlling act were gathered and analyzed. It was reported that online chatting participants used emoticons more when they typed messages which have one-upmanship such as instruction or order, which implied relational control. It can be concluded that some of icon-characters are online counterparts of nonverbal behavior in off-line communication environments.
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