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조직적 요인이 공무원의 공공봉사동기에 미치는 영향에 관한 연구: 개인의 욕구체계를 중심으로

A Study on the Effect of Organizational Factors on Public Service Motivation of Public Officials: Focusing on Individual Needs System

이수영|오민지|이하영
한국인사행정학회 (Korean Society For Public Personnel Administration)|2017.09|한국인사행정학회보 (Korean Public Personnel Administration Review)|제16권 제3호|pp. 53-91

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참고문헌

키워드

조직사회화Public Service Motivation욕구Needs공공봉사동기PSMERG theoryERG
주제분류행정학

초록

본 연구는 다층분석방법을 사용하여, Alderfer(1969)의 ERG 이론을 토대로, 개인의 기본적인 욕구충족과 관련된 조직적 요인이 공무원의 조직사회화를 촉진하여 공공봉사동기에 미치는 영향을 살펴보았다. 분석결과, 조직 간 통계적으로 유의한 PSM 평균 차이가 존재하는 것으로 나타났고, 이러한 조직 간 PSM 차이는 생존욕구 관련 조직요인에 의해 7.69%, 관계욕구 관련 조직요인에 의해 28.21%, 성장욕구 관련 조직요인에 의해 30.77% 설명되는 것으로 나타났으며, 구체적인 조직요인 중 관계욕구와 관련된 조직 내 소통과 성장욕구와 관련된 혁신문화의 경우 공무원의 PSM에 유의한 정(+)의 영향을 미치는 것으로 확인되었다. 이는 조직 차원의 PSM 강화방안을 모색함에 있어서, 공무원의 욕구특성을 고려하여 개인의 관계욕구 및 성장욕구의 충족에 기여할 수 있는 방향으로 노력을 기울일 필요가 있음을 시사한다. 본 연구는 조직 관리의 차원에서 처방적 함의를 제공하여 PSM 이론과 현실을 연계하고자 하였고, 개인의 욕구에 주목하여 조직요인이 ‘어떻게’ 공무원의 PSM에 영향을 미치게 되는지 나름의 이론적 논리를 제시하고자 하였으며, 다층분석방식을 사용하여 조직요인의 영향을 보다 면밀히 분석하였다는 점에서 연구의의가 인정 될 수 있으리라 생각한다.

Abstract

This study examined the effect of organizational factors related to the individual needs on public service motivation(PSM) based on the Alderfer(1969)s’ ERG theory. By using hierarchical linear model(HLM), there is a significant difference in PSM between organizations, and the explanation of each needs is 7.69%(Existence needs), 28.21%(Relatedness needs), and 30.77%(Growth needs). To be specific, intra-structure communication related to the relatedness needs and development culture related to the growth needs shows significantly positive influence on public officials’ PSM. This results suggest that there is a necessary to consider public officials’ individual needs characteristics-especially relatedness and growth needs-in order to strengthen organizational PSM. To sum up, it is meaningful that this study shows the theoretical logic of how organizational factors affect public officials’ PSM, and suggests prescriptive implication about organizational management by paying attention to organizational factors. HLM analysis would be a better choice to figure out the effect of organizational factors closely.

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