공무원 고충상담제도 개선 요인 연구

Abstract

There are still many civil servants who have not been able to resolve their grievances in public office. The causes include excessive demands from superiors, illegal business orders, inhumane behavior, and even issues related to sexual issues. However, it was investigated that personnel counseling was insufficient to resolve grievances due to limitations in the counseling area, disadvantages of the parties due to the public grievance handling procedure, and lack of handling authority. Therefore, this study suggests four following improvements. First, it is necessary to improve the grievance counseling, which used to be a reactive, passive and complementary procedure, into an active and complementary system. Second, it is necessary to include inhumane behavior and sexual harassment in a situation where 'personnel counseling' is converted into 'grievance counseling'. Third, it is necessary to operate a grievance counseling agency separately from the existing appeals review committee because confidentiality and free and convenient access are required. Fourth, it is necessary to integrate separately established and operated systems according to each grievance. Moreover, it is needed to be assigned a grievance review role to the personnel committee that is not properly operated within the ministry, and to recommend a follow-up management plan.