경찰공무원의 조직공정성 인식이 서비스지향 행동에 미치는 영향: 직무만족의 매개효과를 중심으로
Organizational Justice and Service-Oriented Behavior in Korean Policing: The Mediating Effect of Job Satisfaction
0
조회
0
다운로드
8
인용
0
참고문헌
키워드
초록
조직공정성에 대한 많은 경험적 연구가 이루어져왔다. 그러나 기존의 연구들은 조직공정성이 경찰관의 직무태도에 미치는 영향에만 집중되어왔으며, 경찰관의 실제행동 즉 시민에 대한 서비스 행동에 어떠한 영향을 미치는가에 대한 실증적 연구는 턱없이 부족한 실정이다. 따라서 본 연구는 조직공정성과 경찰공무원의 서비스지향 행동 간의 관련성을 살펴보고자 하였다. 또한 조직공정성이 서비스지향 행동에 미치는 영향관계에서 직무만족이 매개역할을 하는지 실증적 분석을 통하여 알아보고자 하였다. 이를 위하여 476명의 경찰관 표본을 활용하여 구조방적모형을 추정하였다. 분석결과, 조직공정성은 직무만족을 통해 서비스지향 행동에 간접적으로 영향을 미치는 것으로 나타났다. 이러한 연구결과는 조직 내 공정성은 경찰서비스의 수혜자인 시민에게까지 흘러들어가고 있음을 보여준다.
Abstract
A considerable amount of research has demonstrated the importance of organizational justice within police agencies on officers` work attitudes, such as job satisfaction, organizational commitment, and job involvement. However, limited studies have focused on the association between organizational justice and officers actual behavior toward the public. Thus, the purpose of this study is to explore the linkages between organizational justice and service-oriented behavior through the mechanisms of job satisfaction. Based on survey data from 476 police officers, a two-step structural equation modeling was estimated. Results indicated that organizational justice was related to greater service-oriented behavior indirectly through the mediating factor of officer job satisfaction. This supports the idea that organizational fairness promotes officers` job satisfaction, which in turn trickle down into the public. Implications for future research and policy are discussed.
참고문헌 (74)
- 곽미정, "경찰조직의 조직공정성 지각이 LMX의 질(리더-구성원 교환관계) 및 조직유효성에 미치는 영향", 한국치안행정논집, 12(4), pp.1~24 (2016), 한국치안행정학회[DOI]
- 김구, "경찰조직의 사회적 자본이 직무성과에 미치는 영향", 지방정부연구, 15(4), pp.127~151 (2012), 한국지방정부학회
- 김대건, "조직문화 격차가 조직효과성에 미치는 영향: 직무만족·조직몰입의 매개효과", 한국공공관리학보, 29(3), pp.1~28 (2015), 한국공공관리학회[DOI]
- 김대욱, "조직공정성, 직무만족, 조직몰입, 혁신행동의 구조적 관계 분석: 지방공무원의 인식을 중심으로", 지방행정연구, 30(3), pp.155~180 (2016), (재) 한국지방행정연구원[DOI]
- 김영곤, "한국적 조직문화와 조직시민행동의 관계에 대한 연령의 조절효과 분석: 소방조직을 중심으로", 한국공공관리학보, 30(4), pp.321~347 (2016), 한국공공관리학회[DOI]
- 박선영, "경찰서비스의 주민만족도 결정요인 연구 - NDSI(Newly Developed Service Index) 모델 적용 -", 한국경찰연구, 11(1), pp.105~128 (2012), 한국경찰연구학회[DOI]
- 석청호, "경찰관의 근무성적평정에 대한 공정성 인식이 직무태도에 미치는 영향", 한국경찰학회보, 7(2), pp.39~65 (2005), 한국경찰학회
- 윤병섭, "성과급에 대한 공정성 인식이 직무만족과 조직몰입에 미치는 영향: 경찰공무원들의 인식을 중심으로", 한국정책연구, 10(3), pp.219~238 (2010), 경인행정학회
- 이동영, "조직공정성과 조직효과성 간의 관계에 관한 연구: 전국 경찰관을 대상으로", 한국정책과학학회보, 18(1), pp.75~97 (2014), 한국정책과학학회
- 이동영, "경찰 교육훈련이 조직몰입에 미치는 영향: 인사합리성, 평가공정성의 조절효과를 중심으로", 한국공공관리학보, 29(3), pp.207~225 (2015), 한국공공관리학회[DOI]
- 이용규, "리더십의 유형이 지방공무원의 직무만족과직무몰입에 미치는 영향에 관한 연구: 성별과 연령 집단간 차이점을 중심으로", 한국공공관리학보, 32(1), pp.1~23 (2018), 한국공공관리학회[DOI]
- 이홍재, "경찰공무원의 직무만족이 정서적 몰입에 미치는 영향", 한국공공관리학보, 26(3), pp.81~104 (2012), 한국공공관리학회[DOI]
- 이홍재, "경찰조직의 사회자본이 혁신행동에 미치는 영향: 직무만족의 매개효과를 중심으로", 한국조직학회보, 12(1), pp.25~48 (2015), 한국조직학회[DOI]
- 임창호, "경찰관의 조직공정성 인식이 직무만족 및 조직몰입에 미치는 영향: 경찰승진을 중심으로", 한국경찰학회보, 18(6), pp.55~88 (2016), 한국경찰학회
- 정철우, "경찰관의 조직공정성 인식이 정서적 조직몰입에 미치는영향에 관한 연구", 경찰학연구, 13(2), pp.137~162 (2013), 경찰대학[DOI]
- 최낙범, "조직공정성 인식이 조직몰입에 미치는 영향: 경찰조직에서의 상호작용공정성을 중심으로", 한국행정학보, 47(3), pp.181~212 (2013), 한국행정학회
- 황창호, "경찰관들의 조직몰입에 영향을 미치는 요인에 대한 연구: 직급구조, 승진제도, 조직문화를 중심으로", 한국행정학보, 48(4), pp.133~155 (2014), 한국행정학회
- Adams, J. S., "Advances in experimental social psychology", pp.267~299 (1965), Academic Press
- Adebayo, D. O., "Perceived workplace fairness, transformational leadership and motivation in the Nigeria police: implications for change", International Journal of Police Science and Management, 7(2), pp.110~122 (2005)
- Ambrose, M. L., "The role of overall justice judgments in organizational justice research: A test of mediation", Journal of Applied Psychology, 94(2), pp.491~500 (2009)
- Barnes, C. M., "Sleep and organizational citizenship behavior: The mediating role of job satisfaction", Journal of Occupational Health Psychology, 18(1), pp.16~26 (2013)
- Bettencourt, L. A., "Contact employees: Relationships among workplace fairness, job satisfaction, and prosocial service behaviors", Journal of Retailing, 73(1), pp.39~61 (1997)
- Bettencourt, L. A., "A comparison of attitude, personality, and knowledge predictors of service-oriented organizational citizenship behaviors", Journal of Applied Psychology, 86(1), pp.29~41 (2001)
- Bradford, B., "Self-legitimacy, police culture and support for democratic policing in an English constabulary", The British Journal of Criminology, 54(6), pp.1023~1046 (2014)
- Skogan, W. G., "Why reforms fail", Policing & Society, 18(1), pp.23~34 (2008)
- Cohen-Charash, Y., "The role of justice in organizations: A meta-analysis", Organizational Behavior and Human Decision Processes, 86(2), pp.278~321 (2001)
- Colquitt, J. A., "On the dimensionality of organizational justice: A construct validation of a measure", Journal of Applied Psychology, 86(3), pp.386~400 (2001)
- Colquitt, J. A., "Justice at the millennium: A meta-analytic review of 25 years of organizational justice research", Journal of Applied Psychology, 86(3), pp.425~445 (2001)
- Colquitt, J. A., "The handbook of organizational justice", pp.3~56 (2005), Erlbaum
- George, J. M., "State or trait: Effects of positive mood on prosocial behaviors at work", Journal of Applied Psychology, 76(2), pp.299~307 (1991)
- Greenberg, J. A., "Taxonomy or organizational justice theories", Academy of Management Review, 12(1), pp.9~22 (1987)
- Griffin, M., "Side-bets and reciprocity as determinants of organizational commitment among correctional officers", Journal of Criminal Justice, 33, pp.611~625 (2005)
- Folger, R., "Unfairness and resistance to change: Hardship as mistreatment", Journal of Organizational Change Management, 12, pp.115~130 (1999)
- Haas, N. E., "Explaining officer compliance: The importance of procedural justice and trust inside a police organization", Criminology & Criminal Justice, 15(4), pp.442~463 (2015)
- Hair, J. F., Jr., "Multivariate data analysis" (2010), Printice Hall
- Hershcovis, S., "Predicting workplace aggression: A meta-analysis", Journal of Applied Psychology, 92(1), pp.228~238 (2007)
- Johnson, R., "Citizen expectations of police traffic stop behavior", Policing: An International Journal of Police Strategies and Management, 27, pp.487~497 (2004)
- Johnson, R. R., "Police officer job satisfaction: A multidimensional analysis", Police Quarterly, 15(2), pp.157~176 (2012)
- Kline, R. B., "Principles and practice of structural equation modeling" (2011), Guilford Press
- Konovsky, M. A., "Perceived fairness of employee drug testing as a predictor of employee attitudes and job performance", Journal of Applied Psychology, 76(5), pp.698~707 (1991)
- Lambert, E. G., "The association of distributive and procedural justice with organizational citizenship behavior", The Prison Journal, 83(3), pp.313~334 (2013)
- Lambert, E. G., "The influence of individual, job, and organizational characteristics on correctional staff job stress, job satisfaction, and organizational commitment", Criminal Justice Review, 33(4), pp.541~564 (2008)
- Lind, E. A., "The social psychology of procedural justice" (1988), Plenum Press
- Lines, R., "The structure and function of attitudes toward organizational change", Human Resource Development Review, 4, pp.8~32 (2005)
- Locke, E., "Handbook of industrial and organizational psychology", pp.1297~1349 (1976), Rand McNally
- Marks, M., "The right to unionize, the right to bargain and the right to democratic policing", Annals of the American Academy of Political and Social Science, 605, pp.178~199 (2006)
- Masterson, S. S., "A trickle-down model of organizational justice: Relating employees’ and customers’ perceptions of and reactions to fairness", Journal of Applied Psychology, 86, pp.594~604 (2001)
- Mastrofski, S., D., "Predicting procedural justice in police-citizen encounters", 43(1), pp.119~139 (2015)
- McFarlin, D. B., "Research notes: Distributive and procedural justice as predictors of satisfaction with personal and organizational outcomes", Academy of Management Journal, 35(3), pp.626~637 (1992)
- Meyer, J. P., "Affective, continuance and normative commitment to organization: A meta analysis of antecedents, correlates, and consequences", Journal of Vocational Behavior, 61(1), pp.20~52 (2002)
- Moorman, R. H., "Relationship between organizational justice and organizational citizenship behaviors: Do fairness perceptions influence employee citizenship?", Journal of Applied Psychology, 76(6), pp.845~855 (1991)
- Hiring for the 21st Century law enforcement officer: Challenges, opportunities, and strategies for success, "Morison, K. P.", Office of Community Oriented Policing Services, ~ (2017)
- Myhill, A., "Overcoming cop culture? Organizational justice and police officers’ attitudes toward the public", Policing: An International Journal of Police Strategies & Management, 36(2), pp.338~356 (2013)
- Niehoff, B. P., "Justice as a mediator of the relationship between methods of monitoring and organizational citizenship behavior", The Academy of Management Journal, 36(3), pp.527~556 (1993)
- Nix, J., "Sensitivity to the Ferguson effect: The role of managerial organizational justice", Journal of Criminal Justice, 47, pp.12~20 (2016)
- Ostroff, C., "The relationship between satisfaction, attitudes, and performance: An organizational level analysis", Journal of Applied Psychology, 77, pp.963~974 (1992)
- Podsakoff, P. M., "Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors", The Leadership Quarterly, 1(2), pp.107~142 (1990)
- Preacher, K. J., "Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models", Behavior Research Methods, 40, pp.879~891 (2008)
- Final Report of the President’s Task Force on 21st Century Policing, "President’s Task Force on 21st Century Policing", Office of Community Oriented Policing Services, ~ (2015)
- Pugh, S. D., "Service with a Smile: Emotional Contagion in the Service Encounter", Academy of Management Journal, 44(5), pp.1018~1027 (2001)
- Roznowski, M., "Job satisfaction" (1992), Lexington Books
- Schlesinger, L. A., "Job satisfaction, service capability, and customer satisfaction: An examination of linkages and management implications", Human Resource Planning, 14(2), pp.141~149 (1991)
- Schulhofer, S. J., "American policing at a crossroads:Unsustainable policies and the procedural justice alternative", The Journal of Criminal Law & Criminology, 101(2), pp.335~374 (2013)
- Simons, T., "Why managers should care about fairness: The effects of aggregate justice perceptions on organizational outcomes", Journal of Applied Psychology, 88(3), pp.432~443 (2003)
- Streicher, B., "Procedural Justice and Innovation:Does Procedural Justice Foster Innovative Behavior?", Psychology, 3, pp.1100~1103 (2012)
- Tankebe, J., "Identifying the correlates of police organizational commitment in Ghana", Police Quarterly, 13(1), pp.73~91 (2010)
- Taxman, F. S., "Do fairness and equity matter? An examination of organizational justice among correctional officers in adult prisons", Criminal Justice and Behavior, 36(7), pp.695~711 (2009)
- Tyler, T. R., "The group engagement model: Procedural justice, social identity, and cooperative behavior", Personality and Social Psychology Review, 7(4), pp.349~361 (2003)
- Taxman, F. S., "Do fairness and equity matter? An examination of organizational justice among correctional officers in adult prisons", Criminal Justice and Behavior, 36(7), pp.695~711 (2009)
- van Dijke, M., "Procedural fairness and endorsement of prototypical leaders: Leader benevolence or follower control?", Journal of Experimental Social Psychology, 46(1), pp.85~96 (2010)
- Weiss, H. M., "Deconstructing job satisfaction: Separating evaluations, beliefs and affective experiences", Human Resource Management Review, 12(2), pp.173~194 (2002)
- Wolfe, S. E., "Police officers` trust in their agency: Does self-legitimacy protect against supervisor procedural injustice", Criminal Justice and Behavior, 44(5), pp.717~732 (2016)
- Wolfe, S. E., "Organizational justice and police misconduct", Criminal Justice and Behavior, 38(4), pp.332~353 (2011)
- Wycoff, M., "The effect of a community policing management style on officers’ attitudes", Crime and Delinquency, 40(3), pp.371~383 (1994)
