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성과관리의 공정성 인식이 도입성과에 미치는 영향 :유용성 인식과 대응태도의 매개효과를 중심으로

The Effect of Perceived Fairness on Performance Management :Focused on Mediating Effect of Perceived Usefulness and Responsive Attitude

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키워드

주제분류행정학

초록

본 연구의 목적은 성과관리를 시행하고 있는 지방정부를 대상으로 성과관리의 공정성 인식과 업무성과간의 구조적 관계를 파악하고 효과적인 성과관리를 위한 전략을 제시하고자 하였다. 이러한 연구목적을 달성하기 위해 본 연구에서는 성과관리제도의 도입 후 실질적인 업무 개선 정도를 내생변수로 보고, 평가에 대한 공정성 인식(분배, 절차, 상호작용)을 외생변수로 산정하였다. 이러한 내생변수와 외생변수에 사이에 성과관리제도의 유용성 인식수준과 성과평가에 대한 대응수준을 매개변수로 설정하여 경험적 분석을 시도하였다. 공분산구조분석결과, 도입성과를 높이기 위해서는 조직구성원의 태도 변화가 선행되어야 함을 알 수 있었으며, 조직구성원의 대응태도는 공정성(분배, 절차, 상호작용)을 기반으로 한 성과관리제도의 유용성에 대한 인식의 필요성을 파악할 수 있었다. 이러한 분석결과를 토대로 본 연구에서는 효과적인 성과관리를 위한 정책적 함의를 제시하였다.

Abstract

This study empirically analyze the effect of perceived fairness on performance management system. The discussions focus on the mediating effect of perceived usefulness and responsive attitude. There are nine hypotheses based on literature reviews and six of the nine research hypotheses is supported. The empirical results indicate that distributive fairness, procedural fairness, and interactional fairness influence on perceived usefulness; interactional fairness and perceived usefulness influence on responsive attitude; responsive attitude influence on performance improvement. Based on the results, the authors confirmed that the potential implications of strategy for enhancing effective performance management system that of members positive attitudes toward performance management system supported by perceived fairness.

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