사회복지사의 소명의식이 조직시민행동에 미치는 영향에서 조직지원인식의 조절효과

Abstract

This study was designed to examine the effects of calling and perceived organizational support(POS) on organizational citizenship behavior(OCB) among social workers employed in social welfare facilities, and to verify the moderating effect of perceived organizational support in the relationship between calling and OCB. Social workers, due to the nature of their profession, tend to demonstrate a strong sense of calling, which often drives their dedication to the organization. However, whether this intrinsic motivation translates into actual citizenship behavior may largely depend on the extent to which they perceive support from their organization. To achieve the research objectives, data were collected using a self-administered questionnaire from a sample of social workers, and a total of 323 responses were analyzed using moderated regression analysis. The main findings are as follows: First, both calling and perceived organizational support had a significant positive effect on organizational citizenship behavior. Second, perceived organizational support was found to moderate the relationship between calling and OCB. These results suggest that the positive impact of calling on OCB may vary depending on the level of perceived organizational support. Based on these findings, the study offers administrative and practical implications for the field of social welfare to strengthen support systems that enhance positive work behaviors among social workers.