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지각된 일의 의미가 조직 성과에 미치는 영향: 조직의 네트워킹 역량의 매개효과와 셀프 리더십, 회복 탄력성의 조절효과를 중심으로*

The Effect of Perceived Meaning of work on Organizational Performance: Focusing on the Mediating Effect of the Organization's Networking Capabilities and the Moderating Effect of Self-Leadership and Resilience

유재원|원종민
한국프랜차이즈학회 (Korea Academic Society of Franchising)|2023.11|프랜차이징 저널 (Journal of Franchising)|제9권 제3호|pp. 63-87|DOI 10.22985/kasof.2023.9.3.003

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참고문헌

키워드

Resilience회복 탄력성Work EngagementOrganizational PerformanceSelf-Leadership조직 성과직무 열의일의 의미셀프 리더십Entrepreneurial PassionMeaning of Work기업가적 열정조직의 네트워킹 역량Organization's Networking Capabilities

초록

본 연구에서는 인적 자원 관리 차원에서 직무 특성 이론과 직무 요구 자원 이론을 바탕으로 직원들의 지각된 일의 의미와 직무 열의, 그리고 조직 성과와의 관계를 검증하려고 한다. 그리고 직무 열의가 강한 직원들이 기업가적 열정을 갖고 조직의 혁신에 기여하며 성과 창출에 이바지할 수 있는지 확인하는 과정에 있어 조직의 네트워킹 역량이 매개하여 어떠한 작용을 하는지 검증하는 것에 목적을 두고 있다. 또한 직장 생활에 있어 개개인의 역량이 중요한 요인으로 작용되기 때문에 자원 수준의 지각된 일의 의미가 직무 열의에 미치는 영향에 있어 개인 수준의 셀프 리더십 및 회복 탄력성의 조절효과를 살펴보려고 한다. 연구를 위해 중소기업에서 근무하는 판매, 서비스, 관리직 274명 대상으로 설문조사 진행하고, Smart-PLS 4.0을 활용하여 신뢰성, 타당성, 모델 적합도, 가설검증을 실시하였다. 분석 결과 직원들의 지각된 일의 의미는 직무 열의, 조직 성과에 긍정적인 영향을 미쳤으며, 직무 열의는 기업가적 열정에 긍정적인 영향을 미쳤다. 또한 조직의 네트워킹 역량은 기업가적 열정이 조직 성과에 미치는 영향을 완전히 매개하는 것을 확인할 수 있었다. 마지막으로 개인 수준의 셀프 리더십은 일의 의미가 직무 열의에 미치는 영향을 강화시켰으나, 회복 탄력성은 두 변수와의 관계를 약화시켜 다수의 선행 연구와 다른 결론을 나타냈다. 따라서 일의 의미에 대한 후행 변수의 방향성 제시 및 성과 창출을 위한 인적 자원 관리 측면의 조직적 지원에 대한 시사점을 제공한다.

Abstract

In terms of human resource management, this study attempts to verify the relationship between employees' perceived meaning, work engagement, and organizational performance based on job characteristic theory and job demand resource theory. And it aims to verify how the organization's networking capabilities mediate in the process of verifying whether employees with strong work engagement can contribute to the organization's innovation and performance creation with entrepreneurial passion. In addition, since individual competence acts as an important factor in work life, we will examine the moderating effect of individual-level self-leadership and resilience in the effect of perceived work at the resource level on work engagement. For the study, a survey was conducted on 274 sales, service, and management positions working in small and medium-sized enterprises, and reliability, validity, model suitability, and hypothesis verification were conducted using Smart-PLS 4.0. As a result of the analysis, meaning of perceived work of employees had a positive effect on work engagement and organizational performance, and work engagement had a positive effect on entrepreneurial passion. In addition, it was confirmed that the organization's networking capabilities completely mediated the impact of entrepreneurial passion on organizational performance. Finally, self-leadership at the individual level strengthened the effect of meaning of work on work engagement, but resilience weakened the relationship between the two variables, leading to a different conclusion from many previous studies. Therefore, it presents the direction of the trailing variable for meaning of work and provides implications for organizational support in terms of human resource management for performance creation.

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