Probing the Relationship between Satisfaction with FLEXIBLE-WORK Arrangement and Performance: With a Focus on the Moderating Effect of Organizational Commitment

Abstract

Purpose: There are two primary purposes of this study. The first of which is to examine and validate the rela-tionship between the satisfaction with flexible work arrangement and(individual) performance in the public sector. The second of which is to quantitatively validate the moderating effect of organizational commitment on the rela-tionship between the satisfaction with flexible work arrangement and performance. Recognizing that studies in Korea on the flexible work arrangement, especially most of the quantitative studies have been focused on the studies to validate the effect of the flexible work arrangement, and given the inadequacy of the studies statistical-ly validating the relationship with the satisfaction with flexible work arrangement, the goal lies with contributing to the development of the flexible work arrangement related studies. Method: To validate the hypothesis of this study, the data of the 2020 Public Service Life Survey provided by the Korea Institute of Public Administration was utilized. The target of this study was civil servants serving at gen-eral(administrative/technical/managemental) duties affiliated with central administrative agencies and self gov-erning governments. Variables for this study include performance(dependent variable), satisfaction with flexible work arrangement(independent variable), organizational commitment(control variable), gender, age, marital status, educational background, and position(control variable), etc. To validate the hypothesis, a statistical analy-sis was performed to validate the moderating effect by using the regression analysis. Results: The key contents of the results of the statistical analysis of this study are as follows. First, the more the civil servant perceived greater satisfaction with the flexible work arrangement, the higher the individual's per-ceived performance level. Second, it was confirmed that the organizational commitment variable has had the ef-fect of partially adjusting the positive relationship between the satisfaction with flexible work arrangement and performance. In conclusion, both the first and second hypotheses used in this study were statistically verified. In connection with the control variables, the perceived(individual) performance of the older civil servant also turned out to be higher, and it was analyzed that the perceived performance of the unmarried civil servants was higher than that of the married. Furthermore, it turned out that there is a positive relationship of influence between the level of education and performance. Conclusion: This study, which presented a positive relationship of influence through the quantitative analysis between the satisfaction with flexible work arrangement and performance, is determined to be capable of making contribution to the development of domestic flexible work arrangement related studies to date. Furthermore, in order to further expand the positive relationship between the satisfaction with flexible work arrangement and performance, it was confirmed through the validation of the hypothesis of this study that the extent of organiza-tional commitment of the members is crucial.