재해구호 물류체계의 효율적 운영방안에 관한 연구
A Empirical Study on the Efficient Operation of Disaster Relief Logistic System
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초록
최근 국내외적으로 재난의 규모와 횟수가 적지 않은 상황에서, 본 논문은 이와 같은 사회적 필요성에 따라서 재해구호 물류를 수요관리, 입지결정, 배분관리, 비축물자관리, 공급관리 등의 영역으로 정의하고, 개별 영역의 문헌 연구를 통하여 재해구호 물류의 특성을 정리하였다. 이를 바탕으로 재해구호업무를 담당하는 지방자치단체 공무원을 대상으로 설문조사를 실시하였다. 분석결과, 독립변수 가운데 공동체 복원력에 대한 영향과 상관관계가 가장 높은 것은 물품비축관리(.518), 상관관계가 가장 낮은 것은 입지결정(.429)으로 분석되었다. 이를 통해 일원화되고 전문화된 구호품 전달체계가 미흡하여 물품의 확보와 배분에 가장 큰 문제가 발생하고 있다는 것을 유추해 볼 수 있다. 또한 인식조사 결과, 재해구호물류는 통합적 컨트롤 타워에 의한 관리체계로의 변화가 필요하며, 재해구호 물류의 향후 운영방안은 통합물류관리체계 구축, 현장 중심의 다양한 구호물품 보급 및 마트기능 도입, 물류관리 공간의 재난안전교육 장소로 활용 등으로 나타났다.
Abstract
The purpose of this paper is to explore the policy feedback from residents and civil servants in disaster areas. To understand the difference of perception and satisfaction between residents and civil servants, the survey and interviews were conducted about disaster relief logistics and disaster relief inventories. We found that civil servants who were in charge of disaster tasks worked less than 5 years and felt that the lack of relief supplies were more likely to have different perception about the relief system from their residents. The survey also highlighted the impact of the inter-organizational relationships and the combined abilities of the civil servants on the performance of logistics centers. It shows that the level of commitment to disaster relief, communication, and trust has a positive effect on the overall performance in the logistics centers. Furthermore, an integrated management system of disaster relief logistics will provide a better environments for civil servants and residents in preventing and handling disasters.
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