피해자 보호업무 담당 경찰관의 업무만족과 성격 및 행복감 간의 상호관계
A Study on the Relationship between Job Satisfaction, Personality Traits, and Subjective Well-Being of Police Working for Victim Protection Affairs
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초록
본 연구는 피해자 보호 업무를 담당하는 경찰관들의 업무에 대한 만족을 예측하는 요인들에 대하여 알아보았다. 피해자 보호 업무를 담당하는 경찰관 131명을 대상으로 조사연구 자료를 수집하였으며, 105명의 자료를 분석하였다. 연구 결과, 경찰관들은 피해자 보호 업무를 수행할 때 힘들기보다는 행복감을 더 강하게 느꼈다. 행복 수준이 높은 경찰이 피해자 보호 업무에 대한 전반적 만족도가 높았고, 성격특질 중에서는 외향성, 경험에 대한 개방성, 성실성이 피해자 보호 업무 담당 경찰관의 전반적 업무 만족을 정적으로 예측했다. 피해자 보호업무 종사 기간이 길어질수록 업무 만족도가 떨어지는 것을 완충해 주는 효과는 외향성과 개방성에서 나타났다. 끝으로 결론을 통해 본 연구의 시사점과 함의를 기술하였다.
Abstract
In this article, psychological and social factors that predict the job satisfaction of police working for victim protection affairs (PVPA) are suggested. 131 PVPAs answered the questionnaire, and 105 answers were analyzed. The results showed that PVPAs experienced more happiness than hardships from conducting their duties. However, when PVPAs felts hardships, general job satisfaction of the PVPAs was negatively affected by the hardships from dissatisfactions, complaints, or agonies of crime victims, but hardships from bureaucratic processes or lack of coworkers’ cooperations did not significantly predict decreased general job satisfaction. Those with high subjective well-being level showed greater satisfaction toward their jobs than those with a lower level of subjective well-being. Among Big five personality traits, extraversion, openness to experience, and conscientiousness significantly predicted job satisfaction, but neuroticism and agreeableness did not. Extraversion and openness to experience had a buffering effect from the drop of PVPA’s job satisfaction as a function of work duration. That is, those with high, but not low, levels of extraversion or openness to experience did not suffer from the decrease in job satisfaction even with long work years. The meanings and implications of the study were discussed.
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