사회적 웹 시대의 ODR 비전에 관한 소고
A Vision to Online Dispute Resolution on the Social Web Era
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웹을 완전히 변형시키고 있는 기술혁신과 보조를 맞춤으로써 새로운 ODR 패러다임이 유도될 것으로 전망하는 것은 합리적인 것처럼 보인다. 갈등과 분쟁을 해결해야 하는 개인들, 공동체들, 조직들 그리고 기관들은 더욱 효과적이고 효율적이며 비용이 저렴한 방법으로 분쟁을 관리하고 해결하기 위해 웹을 이용할 것이다. 이는 오늘날의 정보화 사회에서 분쟁들이 어떻게 관리되고 해결될 수 있는가에 대한 새로운 비전을 가져다주게 될 것이다. 그리고 이는 ODR 분야를 변화시키는 하나의 새로운 비전이라 할 수 있다. 웹 2.0 기술은 ODR에 가장 적합한 웹과 상호작용할 수 있는 새로운 형식을 제공한다. 그 이유는 웹 2.0 기술의 명확한 특징들 중의 일부를 구성하고 있는 개방성, 표준화, 자유로운 접근성, 군중지원 효과, 접속성 등은 광범위한 영역에서 ODR 서비스의 질을 높일 수 있도록 해주기 때문이다. 그러므로 웹 2.0 기반의 온라인 조정모델은 조정 전문가들과 이용자들 모두에게 사용하기 쉬운 웹 플랫폼을 제공해주기 위해 이러한 기술혁신들을 토대로 연구․개발해 나가야 할 필요가 있다.
Abstract
It seems reasonable to prospect that keeping pace with the technological innovations that are so utterly transforming the web will bring to a new ODR paradigm. The individual people, communities, organizations, and institutions that have to solve with disputes and conflics will use the web to manage and get them resolved in a more effective, efficient, and inexpensive way. This will bring to a new vision on how disputes may be managed and resolved in the present information society. This is a new vision that transforms the field of ODR. Web 2.0 technologies offer new forms to interact with the web that are most relevant to ODR. The reason is that some of web 2.0 technology's critical features -openness, standardization, free access, crowdsourcing effects, connectedness etc.- make it possible to enrich ODR services in a wider perspective. Therefore online mediation model based web 2.0 needs to attempt to develop from these innovations so as to provide an easy-to-use web platform for both mediation domain experts and end-users.
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