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호텔종사원의 성격5요인이 자기효능감과 조직시민행동에 미치는 영향에 관한 연구

The Effect of Hotel Employees` Big Five Personality Factors on Self Efficacy and Organizational Citizenship Behavior

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The porpose of this study was to find out the effects of Hotel employees` Big Five Personality Factors on Self Efficacy and Organizational Citizenship Behavior. Sampling in this study was limited to Hotel employees who are working at five-star hotels in Seoul and it was collected 273. To test each measures' predictive utility in this context with SPSS 18.0. First, the results showed that 4 personality traits except agreeableness were influenced on their Self-Efficacy. Among 4 personality, extraversion, conscientiousness, and openness to experience were influenced positively on their Self-Efficacy, but neuroticism were influenced negatively on it. Second, extraversion, openness to experience, and agreeableness among Big 5 Personality were influenced on Organizational Citizenship Behavior. While conscientiousness had effect on only altruism among Organizational Citizenship Behavior, neuroticism had no significant effect on it. Third, Self-Efficacy had significant effect on Organizational Citizenship Behavior.

Abstract

The porpose of this study was to find out the effects of Hotel employees` Big Five Personality Factors on Self Efficacy and Organizational Citizenship Behavior. Sampling in this study was limited to Hotel employees who are working at five-star hotels in Seoul and it was collected 273. To test each measures' predictive utility in this context with SPSS 18.0. First, the results showed that 4 personality traits except agreeableness were influenced on their Self-Efficacy. Among 4 personality, extraversion, conscientiousness, and openness to experience were influenced positively on their Self-Efficacy, but neuroticism were influenced negatively on it. Second, extraversion, openness to experience, and agreeableness among Big 5 Personality were influenced on Organizational Citizenship Behavior. While conscientiousness had effect on only altruism among Organizational Citizenship Behavior, neuroticism had no significant effect on it. Third, Self-Efficacy had significant effect on Organizational Citizenship Behavior.

참고문헌 (38)

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