PCO 종사자의 직무특성이 내․외적 직업만족도 및 정서적․지속적 조직몰입에 미치는 영향
Impact of internal and external job satisfaction and emotional ․ Continuously organizational commitment to job characteristics PCO Employee
0
조회
0
다운로드
13
인용
0
참고문헌
키워드
초록
Accordingly, this research tries to suggest the necessity of research by conceptualizing PCO(Professional Convention Organizer) job characteristics, job satisfaction, organizational commitment and intention of turnover and examining a precedent study to identify the relationship between these concepts. The summary of results from examining the relationship between the concepts by conducting actual survey on PCO's in convention industry are as follows: First, the results showed that PCO's job characteristics of job challenge, task importance, job autonomy and role ambiguity had an effect on internal job satisfaction and external job satisfaction. Second, PCO's internal job satisfaction was identified to have a meaningful effect on external job satisfaction. Third, the results indicated that internal and external job satisfaction had an impact on keeping and developing emotional organizational commitment and continuous organizational commitment. Fourth, the results showed that, when the internal and external job satisfaction were high, PCOs had no intention of turnover. Fifth, emotional organizational commitment and continuous organizational commitment were suggested to have negative correlation.
Abstract
Accordingly, this research tries to suggest the necessity of research by conceptualizing PCO(Professional Convention Organizer) job characteristics, job satisfaction, organizational commitment and intention of turnover and examining a precedent study to identify the relationship between these concepts. The summary of results from examining the relationship between the concepts by conducting actual survey on PCO's in convention industry are as follows: First, the results showed that PCO's job characteristics of job challenge, task importance, job autonomy and role ambiguity had an effect on internal job satisfaction and external job satisfaction. Second, PCO's internal job satisfaction was identified to have a meaningful effect on external job satisfaction. Third, the results indicated that internal and external job satisfaction had an impact on keeping and developing emotional organizational commitment and continuous organizational commitment. Fourth, the results showed that, when the internal and external job satisfaction were high, PCOs had no intention of turnover. Fifth, emotional organizational commitment and continuous organizational commitment were suggested to have negative correlation.
참고문헌 (51)
- 김권수, "호텔부서별 직무특성, 종사원성격, 직무만족의 관계", 호텔관광연구, 11(3), pp.63~76 (2009), 한국호텔관광학회
- 김민주, "외식산업 종사자의 유니폼에 대한 지각이 직무, 조직 및 직업태도에 미치는 영향", 관광연구, 22(4), pp.69~86 (2008), 대한관광경영학회
- 김성혁, "직무만족과 서비스 제공 수준에 관한 연구", 관광학연구, 16, pp.20~ (1992)
- 김영화, "호텔종사원의 직무특성과 직무만족, 경력몰입, 이직의도 및 경력변경의도와의 관계 연구", 관광연구, 24(2), pp.65~86 (2009), 대한관광경영학회
- 김재일, "서비스산업의 현황과 서비스 품질", 한국소비자학회1996년도 총회 및 학술대회 논문집, pp.1~57 (1996)
- 목원호, "지방공무원의 직무스트레스와 직무만족 및 조직몰입에 관한연구", 한국행정학보, 35(4), pp.355~373 (2001)
- 한모성, "개인특성과 직무특성이 조직시민행동에 미치는 영향에 관한 연구 : 국립대학교 사무직원을 중심으로", 석사, pp.2001
- 신승남, "골프 지도자들의 직무만족이 조직몰입에 미치는 영향", 스포츠 리서치, 21(4), pp.59~70 (2010)
- 양종곤, "6시그마 벨트 인증자와 비인증자의 직무특성 및 직무만족 비교연구 : Hackman과 Oldham의 직무특성이론을 중심으로", 품질경영학회지, 38(1), pp.52~63 (2010), 한국품질경영학회
- 이기은, "전문직 종사자의 조직 및 전문직업에 대한 이중몰입 결정요인에 관한 연구 -평행모형을 이용하여-", 경영학연구, 31(2), pp.12~574 (2002), 한국경영학회
- 이정훈, "조직문화와 직무특성이 조직유효성에 미치는 영향 분석: 경북지방경찰청을 중심으로", 한국행정논집, 22(1), pp.181~215 (2010), 한국정부학회
- 장충석, "인적자원 직업훈련기관에서 상사의 변혁적 리더십 특성이 부하 구성원의 직무만족과 조직몰입에 미치는 영향에 관한 연구", 산학경영연구, 20(1), pp.73~103 (2007)
- 오원혜, "조직특성과 개인특성이 조직시민행동에 미치는 영향에 관한 연구 : 정부출연 연구기관을 중심으로", 석사, pp.2001
- 주현식, "컨벤션참가자의 개최지선택속성 차이분석에 관한 연구", 산업경제연구, 15(1), pp.6~ (2002), 한국산업경제학회
- 주현식, "컨벤션 산업경영론", pp.160~163 (2008), 대왕사
- 국제회의개최현황, "한국관광공사", ~ (2008)
- MICE 산업통계조사 · 연구, "한국관광공사", ~ (2009)
- Allen, N. J., "Organizational commitment: evidence of career stage effects?", Journal of Business Research, 26(1), pp.49~61 (1993)
- Bateman, T. S., "A longitudinal analysis of the antecedents of organizational commitment", Academy of Management Journal, 27(1), pp.95~112 (1984)
- Becker, H. S., "Notes on the concept of commitment", American Journal of Sociology, 66, pp.32~40 (1960)
- Brett-Green, B., "Multisensory integration in children: a preliminary erp study", Brain Res, 124(2), pp.283~290 (2008)
- Cron, W.L., "The influence of career stages on components of salesperson motivation", Journal of Marketing, 52, pp.78~92 (1988)
- Curry, J. P., "On the Causal Ordering of Job Satisfaction and Organizational Commitment", Academy of Management Journal, 29(4), pp.847~858 (1986)
- Fournet, G. P., "Job satisfaction: Issues and problems", Personnel Psychology, 19, pp.165~183 (1966)
- Futrell, C. M., "The relationship of satisfaction and performance to sales-force turnover", Journal of Marketing, 48, pp.132~138 (1984)
- Hackman, J. R, "Motivation through the design of work", Organizational Behavior and Human Performance, 16, pp.256~ (1976)
- Hackman, J. R., "Work Redesign" (1980), Addison-Wesley
- Hair, J., "Multivariate Data Analysis. 5. Ed" (1998), Prentice-Hall
- Hall, D. T., "An examination of Maslow’s need hierarchy in an organizational setting", Organizational Behavior and Human Performance, 3, pp.12~35 (1968)
- Hall, D. T., "An examination of Maslow’s need hierarchy in an organizational setting", Organizational Behavior and Human Performance, 3, pp.12~35 (1968)
- Hildreth, R. A., "The essentials of meeting management" (1990), Pretice-Hall
- Hildreth, R. A., "The essentials of meeting management" (1990), Pretice-Hall
- Hunt, S.D., "Marketing and machiavellianism", Journal of Marketing, 48, pp.30~42 (1984)
- Jaccard, J., "LISREL Approach to Interaction Effects in Multiple Regression" (1996), Sage
- Johnston, L.G., "Update for sampling most-at-risk and hidden populations for HIV biological and behavioral surveillance", Journal of HIV, 2010, ~
- Karambayya, P., "Contextual predictors of organizational citizenship behavior", The Academy of Management Best Papers Proceedings, pp.221~225 (1990)
- Locke, E, A., "The Nature and Causes Job Satisfaction, In Handbook of Industrial and Organizational Psychology", pp.1300~1307 (1976), Rand McNally
- Bushfire weather in southeast Australia: Recent trends and projected climate change impacts, "Lucas, C.", The Climate Institute of Australia. Bushfire CRC and CSIRO Marine and Atmospheric Research, 79~ (2007)
- MacKenzie, S. B., "Some possible antecedents and consequences of in-role and extra-role salesperson performance", Journal of Marketing, 62, pp.87~98 (1998)
- Mowday, R. T., "Employee-Organization Linkages: The Psychology of Commitment, Absenteeism, and Turnover" (1982), Academic Press
- Muchinsky, P. M., "Organizational communication: Relationships to organizational climate and job satisfaction", Academy of Management Journal, 20, pp.592~607 (1977)
- Nadler, L., "The comprehensive guide to successful conferences and meetings: Detailed instructions and step-by-step checklist", pp.4~ (1987), Jossey-Bass Publishers
- Organ, D. W., "A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior", nel Psychology, 48, pp.775~802 (1995)
- Pincus, J. D., "Communication, job satisfaction and jon performance", Human Communication Research, 12, pp.396~419 (1986)
- Porter, L. M., "Motivation and Work Behavior" (1983), MaGraw - HILL
- Porter, L. M., "Organizational Commitment Job Satisfaction and Turnover among Psychiatric", Journal of Applied Psychology, (59), pp.603~609 (1974)
- Schumacker, R. E., "Interaction and Non-Linear Effects in Structural Equation" (1998), Erlbaum
- Shore, L. M., "A Construct Validity Study of the Survey of Perceived Organizational Support", Journal of Applied Psychology, 76(5), pp.637~643 (1991)
- Susskind, A. M., "Customer Service Employees’ Behavioral Intentions and Attitudes: An Examination of Construct Validity and A Path Model", International Journal of Hospitality Management, 19, pp.53~77 (2000)
- Williams, L. J., "Antecedents and Consequences of Satisfaction and Commitment in Turnover Models: A Reanalysis Using Latent Variable Structural Equation Methods", Journal of Applied Psychology, 71, pp.219~231 (1986)
- Yilmaz, F., "Prevalence of species of lice in chickens in the province of Bursa", Turkiye-Parazitoloji Dergisi, 26, pp.71~75 (2002)