한･일 양국인의 비즈니스 접촉장면 마찰사례 연구- 비즈니스 일본어 교육의 ‘인터액션능력’ 강화를 위하여

Abstract

The purpose of this study was to make a plan to reinforce the business Japanese education, by considering several friction cases caused by lack of ‘interaction language proficiency’ in the business contact situations of both Korean and Japanese people. Questionnaires about the contact situations bringing about friction and conflict factors, were administered to six employees working in Japanese companies in Korea, by using 51 friction items and reproducing 7 cases of discourses. The ‘sociolculture proficiency’ and the ‘linguistic proficiency’ occurred more frequently than the ‘sociolinguistic proficiency’, for the interaction language proficiency in the business without smooth communication. The ‘sociolculture proficiency’ was reconstructed into discourses, to show that the types of friction cases were divided into three cases in which failure occurred because 1) there is a lack of common sense; 2) differences between both countries were not understood, though there were some similarities between them; 3) the other country's culture was not well-acquainted, as each custom of Korea and Japan is quite different. The friction cases occurred less frequently in using words such as verbs or nouns containing the meanings of respect or humility. Several grammar forms such as the expressions of respect and humility were often misused and were those in which humility was added to causative forms like ‘～saseteitadaku’, which are more used than any other expressions. PBL(Prolem- Based-Learning) has recently attracted attention in Korea. PBL is a self-initiated learning method in which professors encourage learners to spontaneously find out solution to problems, by presenting problematic situations to the learner, before beginning the learning.