호텔 서비스 인 카운터 조직 구성원의 일-생활갈등이 직무스트레스 및 고객지향적 태도에 미치는 영향
The Effects of Hotel Encounter Employees' Work-Life Conflicts on Customer Oriented Attitde
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On this study, work-life conflict fit was classified into three dimensions such as work-family conflict fit, work-leisure conflict fit, work-self development conflict fit. And then two following sequences were emirically found; the one is an influencing relationship between hotel employees'work-life conflicts and customer oriented attitude and the other is mediating effect of perceived job stress between them. Especially, work-family conflict fit among work-life conflicts fit has signigicant direct effect and in direct effect which is mediated by job stress in the relation with customer oriented attitude. Besides, among all the path of this study customer oriented attitude, work-family fit has the greatest direct effect on customer oriented attitude. Accordingly, the results of this study suggests that hotel firms should treat their employees focusing on their job fir, and for that, the hotel firms should make much of career aptitude test from the recruitment of employees, and conduct a continual and consultation.
Abstract
On this study, work-life conflict fit was classified into three dimensions such as work-family conflict fit, work-leisure conflict fit, work-self development conflict fit. And then two following sequences were emirically found; the one is an influencing relationship between hotel employees'work-life conflicts and customer oriented attitude and the other is mediating effect of perceived job stress between them. Especially, work-family conflict fit among work-life conflicts fit has signigicant direct effect and in direct effect which is mediated by job stress in the relation with customer oriented attitude. Besides, among all the path of this study customer oriented attitude, work-family fit has the greatest direct effect on customer oriented attitude. Accordingly, the results of this study suggests that hotel firms should treat their employees focusing on their job fir, and for that, the hotel firms should make much of career aptitude test from the recruitment of employees, and conduct a continual and consultation.
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