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호텔주방 조리사의 감성지능이 LMX와 직무만족에 미치는 영향

Effect of Emotional Intelligence on LMX and Job Satisfaction of Hotel Kitchen Chefs

정영우
한국외식산업학회 (The Korean Foodservice Association)|2014.12|한국외식산업학회지 (FoodService Industry Journal)|제10권 제4호|pp. 125-136|DOI 10.22509/kfsa.2014.10.4.010

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참고문헌

키워드

Job SatisfactionEmotional IntelligenceLMX(Leader-Member Exchange)Hotel Kitchen Chefs
주제분류관광학

초록

This study is to examine relationships among emotional intelligence, LMX and job satisfaction of hotel kitchen chefs in Seoul, South Korea. From the literature review, emotional intelligence and LMX are discussed. In order to collect the data, the survey questionnaires were distributed to hotel kitchen chefs of randomly selected six 5-star hotels in Seoul. A total of 250 useful samples were collected and analyzed using IBM SPSS 21. The results of data analyses showed that four underlying dimensions (managing own emotions, perception of emotions, managing others’ emotions, utilization of emotions) of emotional intelligence, and two underlying dimensions (respect and perceived contribution from the leader) of LMX were determined respectively from exploratory factor analyses. Multiple regression analyses were employed to verify research hypotheses. Research findings revealed that emotional intelligence positively affected LMX. And implications of these results were examined.

Abstract

This study is to examine relationships among emotional intelligence, LMX and job satisfaction of hotel kitchen chefs in Seoul, South Korea. From the literature review, emotional intelligence and LMX are discussed. In order to collect the data, the survey questionnaires were distributed to hotel kitchen chefs of randomly selected six 5-star hotels in Seoul. A total of 250 useful samples were collected and analyzed using IBM SPSS 21. The results of data analyses showed that four underlying dimensions (managing own emotions, perception of emotions, managing others’ emotions, utilization of emotions) of emotional intelligence, and two underlying dimensions (respect and perceived contribution from the leader) of LMX were determined respectively from exploratory factor analyses. Multiple regression analyses were employed to verify research hypotheses. Research findings revealed that emotional intelligence positively affected LMX. And implications of these results were examined.

참고문헌 (46)

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호텔조리종사원의 상사․구성원교환관계(LMX)가 신뢰 및 직무만족에 미치는 영향김현룡관광경영학회 · 관광경영연구2016 · 제20권 제4호호텔종사원이 지각한 상사의 감성역량이 이직의도에 미치는 영향에 있어 LMX의 조절효과최우성관광경영학회 · 관광경영연구2021 · 제25권 제1호호텔 주방의 물리적 환경이 조리사들의 감성지능과 직무성과에 미치는 영향송기옥, 정근권한국호텔리조트학회 · 호텔리조트연구2015 · 제14권 제4호호텔 F&B 조직의 LMX(리더-구성원 관계)가 직무만족과 조직몰입에 미치는 영향김영태, 소상록한국외식산업학회 · 한국외식산업학회지2015 · 제11권 제1호호텔기업 상사의 감성리더십, 구성원의 상사신뢰, 직무 만족, 조직충성도 간의 구조적 관계에 관한 연구권봉헌, 박종철한국호텔리조트학회 · 호텔리조트연구2022 · 제21권 제4호감성지능이 감정노동과 감정부조화 및 직무소진에 미치는 영향 - 서울시내 특1급 호텔 식음료부서를 중심으로 -채신석한국호텔리조트학회 · 호텔리조트연구2017 · 제16권 제2호

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