본문 바로가기
KERD
논문KCI 등재

호텔조직 내 감성리더십과 라포, 소속감 및 직장행복감 간의 구조적 관계

The Structural Relationship between Emotional Leadership, Rapport, Sense of Belonging and Workplace Happiness in Hotel Organizations

0

조회

0

다운로드

3

인용

0

참고문헌

키워드

주제분류관광학

초록

In this study, the emotional leadership of the leader in the hotel organization was presented as the key to improving the workplace happiness of employees in the hotel industry, where the value of human resources is the core. This study examines the structural relationship between emotional leadership, rapport, sense of belonging and workplace happiness in hotel organizations. To achieve this purpose, six research hypotheses were proposed and data was collected from 224 employees of 4-star and 5-star hotels. For empirical analysis, frequency analysis, reliability analysis, confirmation factor analysis, correlation analysis, and structural equation model analysis were conducted. The results of the study are as follows. First, it was found that emotional leadership had a positive (+) effect on rapport. Second, it was found that emotional leadership had a positive (+) effect on sense of belonging. Third, it was found that emotional leadership had a positive (+) effect on workplace happiness. Fourth, rapport was found to have a positive (+) effect on sense of belonging. Fifth, rapport was found to have a positive (+) effect on workplace happiness. Sixth, it was found that sense of belonging had a positive (+) effect on the workplace happiness. The results of this study suggest the need for expansion and development of emotional leadership and organizational behavior by confirming the positive relationship between emotional leadership and employees' sense of belonging, rapport, and happiness.

Abstract

In this study, the emotional leadership of the leader in the hotel organization was presented as the key to improving the workplace happiness of employees in the hotel industry, where the value of human resources is the core. This study examines the structural relationship between emotional leadership, rapport, sense of belonging and workplace happiness in hotel organizations. To achieve this purpose, six research hypotheses were proposed and data was collected from 224 employees of 4-star and 5-star hotels. For empirical analysis, frequency analysis, reliability analysis, confirmation factor analysis, correlation analysis, and structural equation model analysis were conducted. The results of the study are as follows. First, it was found that emotional leadership had a positive (+) effect on rapport. Second, it was found that emotional leadership had a positive (+) effect on sense of belonging. Third, it was found that emotional leadership had a positive (+) effect on workplace happiness. Fourth, rapport was found to have a positive (+) effect on sense of belonging. Fifth, rapport was found to have a positive (+) effect on workplace happiness. Sixth, it was found that sense of belonging had a positive (+) effect on the workplace happiness. The results of this study suggest the need for expansion and development of emotional leadership and organizational behavior by confirming the positive relationship between emotional leadership and employees' sense of belonging, rapport, and happiness.

참고문헌 (58)

  1. 강수진, "보육교사가 지각하는 원장의 감성리더십과 교사효능감이 행복감에 미치는 영향", 학습자중심교과교육연구, 22(13), pp.117~131 (2022), 학습자중심교과교육학회[DOI]
  2. 강재구, "호텔산업에서 상사의 감성지능이 상사의 변혁적리더십 및 팀 성과에 미치는 영향", 관광연구, 29(1), pp.241~264 (2014), 대한관광경영학회
  3. 구동우, "호텔조리장의 어댑티브 리더십이 직무성과에 미치는 영향에 관한 구조모형분석:라포와 직무만족의 매개효과를 중심으로", Culinary Science & Hospitality Research, 26(5), pp.66~78 (2020), (사)한국조리학회[DOI]
  4. 구재선, "한국인, 누가 언제 행복한가?", 한국심리학회지: 사회및성격, 25(2), pp.143~166 (2011), 한국사회및성격심리학회[DOI]
  5. 김동규, "카지노 종사원이 지각하는 리더의 피그말리온 리더십과 자기효능감 및 조직몰입과의 관계 -제주지역 카지노기업을 중심으로", 한국외식산업학회지, 19(1), pp.103~117 (2023), 한국외식산업학회[DOI]
  6. 김민정, "보육교사가 인식하는 원장의 칭찬리더십과 행복감이 조직몰입에 미치는 영향", 학습자중심교과교육연구, 23(5), pp.141~152 (2023), 학습자중심교과교육학회[DOI]
  7. 김소정, "한국판 반추적 반응 척도(K-RRS)의 확인적 요인분석: 우울장애 환자를 대상으로", 인지행동치료, 13(1), pp.133~147 (2013), 한국인지행동치료학회
  8. 김수정, "보육교사가 지각한 원장의 감성리더십 및 보육교사 임파워먼트와 직무만족도의 관계: 행복감의 매개효과를 중심으로", 열린유아교육연구, 26(2), pp.1~19 (2021), 한국열린유아교육학회[DOI]
  9. 김주엽, "행복 : 조직행동의 새로운 지평", 인적자원개발연구, 12(1), pp.123~141 (2009), 한국인적자원개발학회
  10. 김재선, "구성원 신뢰, 소속감, 성과기대가팀 협력의지에 미치는 영향", 무역연구, 10(6), pp.1137~1154 (2014), 한국무역연구원[DOI]
  11. 김창희, "간호대학생의 임상실습교육환경, 셀프리더십, 실습소속감이 간호전문직관에 미치는 영향", 한국간호교육학회지, 25(1), pp.5~16 (2019), 한국간호교육학회[DOI]
  12. 김태인, "특1급 호텔 고객서비스 접점 정규직 직원의 감성지능이 직무만족과 직무성과에 미치는 영향 연구", 한국외식산업학회지, 16(3), pp.177~194 (2020), 한국외식산업학회[DOI]
  13. 진현, "직장에서의 행복 연구: 직무와 조직 측면의 분석", 인적자원관리연구, 23(3), pp.79~98 (2016), 한국인적자원관리학회
  14. 박소진, "서비스 실패와 복구 후의 소비자 반응에 관한 연구: 서비스제공자의 복구노력과 고객-종업원의 친밀감의 역할을 중심으로", 아시아마케팅저널, 9(3), pp.75~115 (2007), 한국마케팅학회
  15. 박슬기, "호텔 직원의 직업소명의식, 직무열의, 행복감 간의 관계 연구:  상사의 진정성 리더십의 조절효과를 중심으로", 호텔경영학연구, 29(7), pp.141~158 (2020), 한국호텔외식관광경영학회
  16. 박은경, "유아교사가 지각한 원장의 감성리더십이 교사의 행복감과 교사-유아의 상호작용에 미치는 영향", 학습자중심교과교육연구, 19(21), pp.1~23 (2019), 학습자중심교과교육학회[DOI]
  17. 서영복, "일과 생활의 균형(WLB)과 상사신뢰가 직장행복감 및 조직몰입에 미치는 영향", 융합정보논문지, 11(10), pp.115~130 (2021), 중소기업융합학회[DOI]
  18. 서은국, "단축형 행복 척도(COMOSWB) 개발 및 타당화", 한국심리학회지: 사회및성격, 25(1), pp.95~113 (2011), 한국사회및성격심리학회[DOI]
  19. 서정규, "임파워링 리더십이 구성원의 자기효능감과 소속감, 그리고 직무열의와 직무성과에 미치는 영향", 한국산업정보학회논문지, 25(5), pp.103~117 (2020), 한국산업정보학회[DOI]
  20. 신동진, "감성 리더십과 진성 리더십이 임파워먼트, 혁신행동, 그리고 직무성과에 미치는 영향 : 외식산업 종사원을 대상으로", 외식경영연구, 22(1), pp.71~92 (2019), 한국외식경영학회
  21. 신정신, "관광호텔 종사원의 외모만족도가 자기존중감, 자기신뢰감, 심리적 행복감에 미치는 영향", 관광연구저널, 33(12), pp.19~31 (2019), 한국관광연구학회[DOI]
  22. 윤희선, "호텔직원의 학습동기와 직무성과의 관계에서 자기주도학습과 지각된 교수실재감의 이중매개효과", 관광연구, 37(6), pp.45~64 (2022), 대한관광경영학회
  23. 이윤재, "호텔 종사원의 자발적 서비스행동을 위한 리더의 펀리더십의 역할 - 라포와 감정반응을 중심으로 -", 호텔리조트연구, 21(5), pp.43~60 (2022), 한국호텔리조트학회
  24. 이병찬, "여가스포츠 참가자의 일과 삶의 균형(WLB)이 행복감에 미치는 영향 연구", 한국체육학회지, 55(5), pp.549~557 (2016), 한국체육학회
  25. 이세희, "직장생활의 즐거움이 회사에 한 소속감과 자부심에 끼치는 영향 : 항공사 객실승무원을 중심으로", 호텔경영학연구, 28(1), pp.1~16 (2019), 한국호텔외식관광경영학회[DOI]
  26. 이재완, "워라밸과 삶의 만족: 세대 간 차이를 중심으로", 지방정부연구, 22(3), pp.267~291 (2018), 한국지방정부학회[DOI]
  27. 정선리, "전남으뜸창업 멘토의 소속감이 멘토몰입과 자기효능감에 미치는 영향", 인문사회 21, 13(6), pp.4931~4942 (2022), 인문사회 21
  28. 조재근, "호텔 직원의 커뮤니케이션 만족이 라포 및 조직몰입에 미치는 영향", 관광서비스연구, 13(1), pp.19~39 (2015)
  29. 최성현, "리더-구성원 교환관계와 지식공유 및 직무성과와의 관계연구-고용형태의 조절효과와 지식공유의 매개효과 검증-", 한국외식산업학회지, 18(2), pp.83~96 (2022), 한국외식산업학회[DOI]
  30. 최희진, "카지노직원이 지각한 카지노 기업의 지역사회 공헌활동이 직업존중감 및 직장행복감에 미치는 영향: 부정적 기업이미지의 매개 효과", Tourism Research, 45(3), pp.553~578 (2020), 한국관광산업학회[DOI]
  31. 한세영, "청소년의 중간체계환경이 주관적 행복감에 미치는 영향: 공동체 소속감의 매개적 역할을 중심으로", 인간발달연구, 26(1), pp.69~89 (2019), 한국인간발달학회[DOI]
  32. 홍선미, "사회지지체계적 관점에 입각한 청소년 분노조절 프로그램의 효과 분석 : 인지행동 프로그램과의 비교", 석사, 사회복지학, pp.2002
  33. Alsayed, A. K., "Trust and communication satisfaction as mediators in the relationship between emotional intelligence and workrelated outcomes : a conceptual framework", International Journal of Contemporary Management and Information Technology, 2(2), pp.1~14 (2022)
  34. Anderson, J. C., "Structural equation modeling in practice : A review and recommended two-step approach", Psychological bulletin, 103(3), pp.411~ (1988)
  35. Bernieri, F. J., "Coordinated movement and rapport in teacher-student interactions", Journal of Nonverbal behavior, 12(2), pp.120~138 (1988)
  36. Caruso, D. R., "Relation of an ability measure of emotional intelligence to personality", Journal of personality assessment, 79(2), pp.306~320 (2002)
  37. Chen, W. J., "How to motivate hotel employees'innovation service behaviours : The mediating role of job embeddedness", Creativity and Innovation Management, 31(4), pp.651~663 (2022)
  38. Fornell, C., "Evaluating Structural Equation Models with Unobservable Variables and Measurement Error", Journal of Marketing Research, 18(1), pp.39~50 (1981)
  39. Gill, A., "The effects of empowerment and transformational leadership on employee intentions to quit : A study of restaurant workers in India", International Journal of Management, 28(1), pp.217~ (2011)
  40. Gremler, D. D., "Customeremployee rapport in service relationships", Journal of service research, 3(1), pp.82~104 (2000)
  41. Hair, A., "Análisis multivariante", ~ (1998)
  42. Hair, J. F., "Multivariate Data Analysis" (2006), Prentice-Hall
  43. Horng, J. S., "The role of perceived insider status in employee creativity: Developing and testing a mediation and three-way interaction model", Asia Pacific Journal of Tourism Research, 21(sup1), pp.S53~S75 (2016)
  44. Knapp, J. R., "Clarifying the relational ties of organizational belonging : Understanding the roles of perceived insider status, psychological ownership, and organizational identification", Journal of Leadership & Organizational Studies, 21(3), pp.273~285 (2014)
  45. Law, Y. Y., "Consumption of onion juice modulates oxidative stress and attenuates the risk of bone disorders in middle-aged and post-menopausal healthy subjects", Food & function, 7(2), pp.902~912 (2016)
  46. Mayer, J. D., "Emotional Intelligence Meets", ~ (1997)
  47. Miller, H. E., "Job attitudes of part-time and full-time employees", Journal of Applied Psychology, 64(4), pp.380~ (1979)
  48. Ouakouak, M. L., "Ethical leadership, emotional leadership, and quitting intentions in public organizations: Does employee motivation play a role?", Leadership &Organization Development Journal, 41(2), pp.257~279 (2020)
  49. Ryan, R. M., "On happiness and human potentials : A review of research on hedonic and eudaimonic well-being", Annual review of psychology, 52(1), pp.141~166 (2001)
  50. Schlechter, A. F., "Leader emotional intelligence, transformational leadership, trust and team commitment : Testing a model within a team context", SA Journal of Industrial psychology, 34(1), pp.42~53 (2008)
  51. Seligman, M. E., "Explanatory style as a predictor of productivity and quitting among life insurance sales agents", Journal of personality and social psychology, 50(4), pp.832~ (1986)
  52. Shahid, A., "Gaining employee commitment : Linking to organizational effectiveness", Journal of management research, 5(1), pp.250~ (2013)
  53. Si, S., "Transformational and transactional leaderships, empowerment climate, and innovation performance : A multilevel analysis in the Chinese context", European Journal of Work and Organizational Psychology, 21(2), pp.299~320 (2012)
  54. Stamper, C. L., "Insider or outsider? How employee perceptions of insider status affect their work behavior", Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 23(8), pp.875~894 (2002)
  55. Wei, P., "Leadership Styles and Emotional Intelligence of Educational Leaders : Inputs for a Leadership Coaching Program", Frontiers in Educational Research, 5(14), pp.15~37 (2022)
  56. Wong, C. S., "Wong and law emotional intelligence scale", The Leadership Quarterly (2002)
  57. Xiong Chen, Z., "Delegation and employee work outcomes : An examination of the cultural context of mediating processes in China", Academy of Management Journal, 50(1), pp.226~238 (2007)
  58. Zhigulin, A., "Developing a competitiveness management model for entrepreneurial structures in the hotel and restaurant business", Technology audit and production reserves, 2(4, pp.64) (2022), 11~15

관련 논문AI추천

이 간행물의 다른 논문 (16건)