공유 리더십이 호텔 직원의 조직 감정에 미치는 영향관계 연구: 직무 열의의 매개효과
A Study on the Impact of Shared Leadership on Organizational Emotions of Hotel Employees; The Mediating Effect of Job Engagement
0
조회
0
다운로드
0
인용
0
참고문헌
키워드
초록
In the absence of various studies on organizational emotion, which acts as a direct factor for the efficient performance of organizational members in the hotel industry, the relationship between shared leadership, job engagement, and organizational emotion was empirically analyzed and verified, and the indirect effect with job engagement as a mediator was also verified. The sample of this study was 242 valid samples of employees of a five-star hotel located in Seoul, which were surveyed online. The final statistical analysis data was used. The results of this study are as follows:First, shared leadership in hotel organizations was found to have a significant positive effect on both job engagement and organizational emotion of organization members. Second, job engagement of organization members in hotel organizations was found to have a significant positive effect on organizational emotion. Third, the mediating effect of job engagement in the relationship between shared leadership and organizational emotion in hotel organizations was confirmed, and the statistical significance of the mediating effect was verified using the Sobel Test.
Abstract
In the absence of various studies on organizational emotion, which acts as a direct factor for the efficient performance of organizational members in the hotel industry, the relationship between shared leadership, job engagement, and organizational emotion was empirically analyzed and verified, and the indirect effect with job engagement as a mediator was also verified. The sample of this study was 242 valid samples of employees of a five-star hotel located in Seoul, which were surveyed online. The final statistical analysis data was used. The results of this study are as follows:First, shared leadership in hotel organizations was found to have a significant positive effect on both job engagement and organizational emotion of organization members. Second, job engagement of organization members in hotel organizations was found to have a significant positive effect on organizational emotion. Third, the mediating effect of job engagement in the relationship between shared leadership and organizational emotion in hotel organizations was confirmed, and the statistical significance of the mediating effect was verified using the Sobel Test.
참고문헌 (70)
- 구동우, "호텔식음료부서에서의 리더공정성이 조직 감정, 조직신뢰, 그리고 협력행동에 미치는 영향", 관광레저연구, 27(2), pp.133~152 (2015)
- 구동우, "호텔 구성원의 윤리적 리더십이 혁신행동에 미치는 영향에 관한 구조모형분석-LMX 와 구성원 열의의 매개효과를 중심으로", 관광학연구, 38(8), pp.11~35 (2014)
- 구인성, "공유리더십과 긍정심리자본, 조직몰입, 변화지향 조직시민행동이 변화지향 조직시민행동, LMX 간의 구조적 관계", 대한경영학회지, 34(10), pp.1839~1875 (2021)
- 권진수, "호텔종사자의 감성리더십이 혁신행동과 고객지향성에 미치는영향", 호텔경영학연구, 30(3), pp.41~56 (2021)
- 김병옥, "평생학습도시 네트워크에서 평생교육 부서장과 기관장의 공유리더십, 평생교육 실무자 간의 파트너십과 협력적 의사소통, 조직효과성, 협력적 거버넌스 성과 간의 구조적 관계", 교육문화연구, 25(2), pp.247~272 (2019)
- 김유찬, "제조업 연구개발 인력의 직무특성과 조직지원인식이 혁신행동에 미치는 영향 : 직무열의(Job Engagement)의 매개효과", Andragogy Today, 18(3), pp.143~166 (2015)
- 김윤숙, "구성원 정서지능이 공유리더십에 미치는 영향", 한국항공경영학회 추계학술발표논문집, 2018, pp.316~323 (2018)
- 김호석, "호텔 기업 총지배인의 변혁적 리더십이 외식종사원의직무열의, 직무성과, 그리고 이직의도에 미치는 영향", 한국외식산업학회지, 9(3), pp.29~43 (2013)
- 김효연, "커피전문점 종사자의 직무요구와 직무자원(JD-R), 직무열의, 직무만족의 관계 연구", 외식경영연구, 18(1), pp.95~115 (2015)
- 김희진, "호텔종사자의 직무요구와 직무자원(JD-R), 직무열의, 자아효능감 및 업무성과간의 관계연구", 관광학연구, 37(8), pp.33~53 (2013)
- 남택영, "호텔구성원의 변혁적리더십, 조직후원인식, 조직혁신행동 간의구조적 관계에 관한 연구", 해양관광학연구, 13(2), pp.71~91 (2020)
- 박정하, "호텔기업의 내부마케팅이 호텔직원의 감정노동과 서비스 제공 수준에 미치는 영향 : 대전지역을 중심으로", 호텔관광연구, 13(3), pp.151~167 (2011)
- 방호진, "공유리더십의 효과에 대한 연구", 한국인사관리학회 학술대회 발표논문집, pp.195~212 (2008)
- 배상호, "청소년 태권도 지도자의 리더십 유형이 감정, 사회자본, 공동체의식에 미치는 영향", 무예연구, 16(4), pp.203~232 (2022)
- 성자영, "호텔기업의 ESG 경영이 경쟁우위에 미치는 영향 : 수도권지역 호텔직원을 대상으로", 해양관광학연구, 16(3), pp.195~212 (2023)
- 신강현, "직무만족과 이직의도 예측시 직무열의의 중요성", 한국심리학회 학술대회 자료집, 2004(1), pp.244~245 (2004)
- 예지은, "임파워링 리더십과 직무열의의 관계에 대한 연구 : 자기효능감과 의미감의 매개효과를 중심으로", 대한경영학회지, 26(2), pp.435~452 (2013)
- 유태섭, "공유리더십이 팀 직무열의에 미치는 영향", 한국콘텐츠학회논문지, 16(9), pp.308~328 (2016)
- 이새미, "공유리더십이 종사원의 LMX, 직무열의, 그리고 혁신행동에 미치는 영향", 외식경영연구, 22, pp.99~124 (2019)
- 이소영, "학교장의 온정적 합리주의 리더십, 교사의 공유리더십, 학습조직문화 및 긍정심리자본과 학교조직효과성 간의 구조적 관계", Andragogy Today, 20(3), pp.189~213 (2017)
- 이용기, "호텔 구성원의 개인-환경적합이 조직감정과 종업원 성과에 미치는 영향에 관한 구조모형분석", 호텔경영학연구, 23(2), pp.219~237 (2014)
- 이원민, "호텔조리사의 공유리더십이 조직몰입과 조직시민 행동에 미치는 영향에 관한 연구", 한국외식산업학회지, 17(2), pp.41~54 (2021)
- 이철희, "변혁적 리더십과 거래적 리더십이 직무열의에 미치는영향 : 심리적 자본의 매개효과를 중심으로", 한국심리학회지, 25(1), pp.147~169 (2012)
- 정규엽, "센게이지러닝코리아 출판사", pp.169~172 (2017), 호텔‧외식‧관광마케팅
- 지철규, "지식근로자의 직무특성이 조직 몰입도에 미치는 영향 : 공유리더십을 조절 변수로", 한국산학기술학회논문지, 13(12), pp.5786~5799 (2012)
- 진윤희, "직무자율성이 혁신행동에 미치는 영향 : 직무열의의 매개효과를중심으로", 한국콘텐츠학회논문지, 15(1), pp.451~461 (2015)
- 최규현, "감성지능 및 인지적 유연성과 혁신행동 간의 관계", 서비스경영학회지, 14(3), pp.181~206 (2013)
- 최동희, "호텔기업의 ESG 경영이 호텔직원의 자부심과 소속감에 미치는 영향 : 조직 자부심의 매개효과", 해양관광학연구, 16(1), pp.105~120 (2023)
- 하동현, "항공사승무원의 진정성 리더십이 긍정적 감정, 희망, 직무몰입 및 혁신행동에 미치는 영향", 호텔경영학연구, 26(8), pp.243~262 (2017)
- 한계숙, "개인-조직환경 적합성과 탈진의 대상차원, 그리고 성과간의구조적 관계", 소비자학연구, 20(2), pp.121~147 (2009)
- 한재원, "외식기업 종사원의 사회적 지원과 자아존중이 서비스 제공수준에 미치는 영향-감정, 소진현상을 변수로", 관광연구저널, 24(4), pp.275~287 (2010)
- 홍성철, "호텔기업 진정성 리더십과 공유 리더십이 밀레니얼 세대의 잡크래프팅에 미치는 영향 : 직무 열의 매개효과", 관광레저연구, 31(11), pp.215~240 (2019)
- Ashforth, B. E., "Emotional labor in service roles : The influence of identity", Academy of management review, 18(1), pp.88~115 (1993)
- Ashkanasy, N. M., "Emotion and performance", Human performance, 17(2), pp.137~144 (2004)
- Ashkanasy, N. M., "Emotion in the workplace : The new challenge for managers", Academy of Management Perspectives, 16(1), pp.76~86 (2002)
- Barsade, S. G., "Why does affect matter in organizations?", Academy of management perspectives, 21(1), pp.36~59 (2007)
- Bell,B.S, "A typology of virtual teams", Group and Organization Management, 27(1), pp.14~49 (2002)
- Boudens, C. J., "The story of work : A narrative analysis of workplace emotion", Organization Studies, 26(9), pp.1285~1306 (2005)
- Burns, J. M, "Transformational Leadership Theory" (1978), Leadership
- Chebat, J. C., "How emotions mediate the effects of perceived justice on loyalty in service recovery situations : an empirical study", Journal of business research, 58(5), pp.664~673 (2005)
- Christian, M. S., "Work engagement : A quantitative review and test of its relations with task and contextual performance", Personnel Psychology, 64, pp.89~136 (2011)
- Conger, J. A., "Reframing the hows and whys of leadership", pp.285~303 (2003)
- del Río-Lanza, A. B., "Satisfaction with service recovery : Perceived justice and emotional responses", Journal of Business Research, 62(8), pp.775~781 (2009)
- Elfenbein, H. A., "Emotion in organizations : A review and theoretical integration", The Academy of Management Annals, 1(1), pp.315~386 (2007)
- Fineman, S., "Emotion in organizations" (2000), Sage
- Gibb, C. A., "Leadership (vol. 2)" (1954), Addison-Welsey
- Grille, A., "Promoting shared leadership : A multilevel analysis investigating the role of prototypical team leader behavior, psychological empowerment, and fair rewards", Journal of Leadership & Organizational Studies, 22(3), pp.324~339 (2015)
- Harter, J. K., "Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes : a meta-analysis", Journal of applied psychology, 87(2), pp.268~ (2002)
- Hoch, J. E., "Shared leadership and innovation : The role of vertical leadership and employee integrity", Journal of Business and Psychology, 28(2), pp.159~174 (2013)
- Kahai, S. S., "Interaction effect of leadership and communication media on feedback positivity in virtual teams", Group and Organization Management, 37(6), pp.716~751 (2012)
- Kahn, W. A., "Psychological conditions of personal engagement and disengagement at work", Academy of management journal, 33(4), pp.692~724 (1990)
- Lee, Y. K., "Festivalscapes and patrons' emotions, satisfaction, and loyalty", Journal of business research, 61(1), pp.56~64 (2008)
- Luthans, F., "Emerging positive organizational behavior", Journal of management, 33(3), pp.321~349 (2007)
- Macey, W. H., "The meaning of employee engagement", Industrial and organizational Psychology, 1(1), pp.3~30 (2008)
- Malhotra, A., "Leading virtual team", Academy of Management Perspectives, 21(1), pp.60~70 (2007)
- May, D. R., "The psychological conditions of meaningfulness, safety and availability and the engagement of the human spirit at work", Journal of occupational and organizational psychology, 77(1), pp.11~37 (2004)
- Mayer, C., "Sharing leadership behaviors in virtual teams: effects of shared leadership behaviors on team member satisfaction and productivity", Team Performance Management: An International Journal, 29(1, pp.2) (2023), 90~112
- Morris, J. A., "Bringing humility to leadership : Antecedents and consequences of leader humility", Human Relations, 58(10), pp.1323~1350 (2005)
- Nahrgang, J. D., "Safety at work : a meta-analytic investigation of the link between job demands, job resources, burnout, engagement, and safety outcomes", Journal of applied psychology, 96(1), pp.71~ (2011)
- Pearce, C. L., "Shared leadership: Reframing the hows and whys of leadership" (2002), Sage Publications
- Pearce, C. L., "The new silver bullets of leadership:The importance of self-and shared leadership in knowledge work" (2005)
- Rafaeli, A., "Individual emotion in work organizations", Social science information, 40(1), pp.95~123 (2001)
- Rich, B. L., "Job engagement : Antecedents and effects on job performance", Academy of Management Journal, 53(3), pp.617~635 (2010)
- Schaufeli, W. B., "Job demands, job resources, and their relationship with burnout and engagement: A multi‐sample study", Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 25(3), pp.293~315 (2004)
- Schaufeli, W. B., "The measurement of engagement and burnout : A two sample confirmatory factor analytic approach", Journal of Happiness studies, 3(1), pp.71~92 (2002)
- Scherer, K. R., "Approaches to emotion" (2014), Psychology Press
- Sivasubramaniam, N., "A longitudinal model of the effects of team leadership and group potency on group performance", Group & Organization Management, 27(1), pp.66~96 (2002)
- Sy, T., "Relation of employee and manager emotional intelligence to job satisfaction and performance", Journal of vocational behavior, 68(3), pp.461~473 (2006)
- Tyler, T. R., "The group engagement model : Procedural justice, social identity, and cooperative behavior", Personality and social psychology review, 7(4), pp.349~361 (2003)
- Yukl, G, "Leadership in organization" (2006), Pearson International Edition
