조리 종사원의 감정노동전략이 직무만족도, 조직시민행동 및 이직의도에 미치는 영향 -동료지원과 연령대의 조절효과-

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1. 김그림, "항공사 승무원의 감정노동과 직무만족, 조직 시민 행동의 관계", 문화산업연구, 20(3), pp.117~125 (2020), 한국문화산업학회[DOI]
2. 김영중, "고용형태에 따른 직장 내 괴롭힘이 심리적 소진, 이직의도에 미치는 영향", 한국외식산업학회지, 13(2), pp.79~94 (2017), 한국외식산업학회[DOI]
3. 명혜리, "코로나-19 상황에서 항공사 객실승무원의 감정노동이 직무만족에 미치는 영향 : 재직기간과 동료 지원 인식의 조절 효과", 관광진흥연구, 10(2), pp.85~102 (2022), 한국관광진흥학회[DOI]
4. 박광희, "호텔종사자의 감정노동이 직무만족에 미치는 영향: 감정지능의 조절효과 분석", 스트레스 硏究, 26(3), pp.166~172 (2018), 대한스트레스학회[DOI]
5. 박선우, "다수준분석을 활용한 외식서비스 종사원의 긍정심리자본과 조직시민행동이 고객참여행동과 고객시민행동에 미치는 영향 연구: 직무만족과 조직몰입의 매개효과", 호텔경영학연구, 31(5), pp.163~182 (2022), 한국호텔외식관광경영학회
6. 박정현, "호텔기업 구성원이 인지하는 직무 스트레스가 직무 불만족, 자기효능감, 조직시민행동, 이직의도에 미치는 영향에 관한 연구", 호텔경영학연구, 29(2), pp.161~180 (2020), 한국호텔외식관광경영학회[DOI]
7. 백송연, "항공사 객실승무원의 셀프리더십이 조직시민행동에 미치는 영향: 직무만족 매개효과를 중심으로", 호텔경영학연구, 31(7), pp.195~214 (2022), 한국호텔외식관광경영학회
8. 손일락, "외식업체 비정규직 감정노동자의 직무소진 완화를 위한 사회적 지원의 조절역할 연구", 호텔경영학연구, 27(1), pp.161~175 (2018), 한국호텔외식관광경영학회[DOI]
9. 손정기, "특급호텔 종사원의 감정노동이 직무만족 및 이직의도에 미치는 영향에 관한 연구 - 안면환류가설(FFH)을 통한 긍정심리학의 적용 -", 관광연구, 30(4), pp.315~337 (2015), 대한관광경영학회
10. 송주완, "외식업 종사자의 코로나19 스트레스가 직무만족 및 고객지향성에 미치는 영향", 한국외식산업학회지, 17(2), pp.165~178 (2021), 한국외식산업학회[DOI]
11. 오양택, "호텔조리사의 성격유형이 감정노동, 직무만족 및 조직몰입에 미치는 영향", 관광레저연구, 34(3), pp.223~249 (2022), (사)한국관광레저학회
12. 이규태, "호텔 기업 노동시장 유연성, 조직냉소주의, 이직의도 간 구조적 관계: 서울 시내 5성급 호텔을 중심으로", 관광연구저널, 34(6), pp.147~159 (2020), 한국관광연구학회[DOI]
13. 이민수, "조직정치지각이 조직냉소주의, 직무몰입 및 이직의도에 미치는 영향: 분배 공정성의 조절역할", 한국외식산업학회지, 17(3), pp.99~114 (2021), 한국외식산업학회[DOI]
14. 이원민, "호텔조리사의 공유리더십이 조직몰입과 조직시민행동에 미치는 영향에 관한 연구", 한국외식산업학회지, 17(2), pp.41~54 (2021), 한국외식산업학회[DOI]
15. 장현호, "호텔기업의 고용관계 특성이 직무만족, 조직몰입, 조직시민행동에 미치는 영향: 개인특성의 조절효과를 중심으로", 관광레저연구, 27(9), pp.203~221 (2015), (사)한국관광레저학회
16. 정봉구, "외식업종사자의 감정노동과 직무스트레스가 직무소진과 이직의도에 미치는 영향", 한국외식산업학회지, 15(2), pp.31~47 (2019), 한국외식산업학회[DOI]
17. 지성호, "상사의 구조적 및 희생적 행동이 대인지향 행동에 이르는 과정에서 감정노동의 역할", 인적자원관리연구, 26(3), pp.147~172 (2019), 한국인적자원관리학회[DOI]
18. 최영호, "리조트 직원의 감정노동이 감정고갈에 미치는 영향 - 사회적 지원의 조절효과 -", 관광연구, 27(5), pp.541~563 (2012), 대한관광경영학회
19. 홍윤주, "특급호텔 종사원이 인지하는 심리적 권한위임이 직무만족도, 조직몰입 및 이직의도에 미치는 영향", 외식경영연구, 23(5), pp.53~71 (2020), 한국외식경영학회[DOI]
20. 황승욱, "서비스 종사자의 감정노동전략과 직무소진 관계에 관한 실증적 연구: 감성리더십과 신뢰의 조절효과", 경영연구, 28(2), pp.153~191 (2013), 한국산업경영학회[DOI]
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