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Systematic literature review on emotional intelligence and conflict management

Catherine Prentice|Aswin Winardi Michael|Scott Weaven
한국마케팅과학회 (Korean Scholars of Marketing Science)|2022.06|Journal of Global Scholars of Marketing Science(마케팅과학연구) (全球营销科学学报)|제32권 제3호|pp. 372-397|DOI 10.1080/21639159.2020.1808847

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참고문헌

키워드

Emotional IntelligenceConflict Management StyleEmotional Intelligence ModelType of Conflict
주제분류경영학

초록

A systematic literature review of 29 emotional intelligence (EI) studies was performed, to examine where the studies were undertaken and what were the outcomes. The study further provides insights into what conflicts occur in organizations, what measurement tools have been employed to resolve conflicts, and to identify if EI has been utilized in conflict resolution. The results show that geography and culture were influential in solving conflicts and reflect the emotional intelligence of employees when responding to many types of organizational conflicts. There is also the suggestion that conflict management styles can help to resolve conflicts and that emotional intelligence can be a key means to resolving conflict. These findings allow us to develop a clearer picture of the current state of research within emotional intelligence and conflict management to propose future lines of research to complement the existing gaps in the field. Discussion highlights the practical implications and in conclusion, the limitations of this study are offered for researchers and practitioners.

Abstract

A systematic literature review of 29 emotional intelligence (EI) studies was performed, to examine where the studies were undertaken and what were the outcomes. The study further provides insights into what conflicts occur in organizations, what measurement tools have been employed to resolve conflicts, and to identify if EI has been utilized in conflict resolution. The results show that geography and culture were influential in solving conflicts and reflect the emotional intelligence of employees when responding to many types of organizational conflicts. There is also the suggestion that conflict management styles can help to resolve conflicts and that emotional intelligence can be a key means to resolving conflict. These findings allow us to develop a clearer picture of the current state of research within emotional intelligence and conflict management to propose future lines of research to complement the existing gaps in the field. Discussion highlights the practical implications and in conclusion, the limitations of this study are offered for researchers and practitioners.

참고문헌 (94)

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