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장애인 교통수단 효율성에 대한 핵심 결정요인 분석

Key Determinants of the Efficiency of Transportation Services for the Disabled

곽춘종|안성관
한국생산관리학회 (The Korean Production And Operations Management Society)|2022.08|한국생산관리학회지 (Journal of the Korean Production and Operations Management Society)|제33권 제3호|pp. 523-539

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참고문헌

키워드

효율성회귀분석DEAEfficiency부트스트랩수요응답형 교통자료포락분석(DEA)초 효율성 자료포락분석비모수 통계분석Demand-responsive transit (DRT)Super-efficiency DEANonparametric methodsBootstrapRegression
주제분류경영학

초록

노약자나 장애인 등 교통약자를 위한 수요응답형 교통서비스에 대한 수요는 지속적으로 증가해왔다. 수요응답형 교통서비스 운영자들은 높은 운영비에도 불구하고 요금이 법률로 규제되어있는 탓에 운영에 있어서 높은 효율성을 확보할 필요가있다. 수요응답형 교통서비스에 대한 포괄적인 효율성 평가가 필수적임에도 불구하고, 이 분야에 대한 연구는 많지 않다. 본 연구의 목적은 수요응답형 교통서비스의 운영 효율성에 영향을 주는 변수를 파악하고, 수요응답형 교통서비스의 경쟁력을 향상시킬 방안을 제시하는 것이다. 본 연구는 수요응답형 교통서비스 운영자의 효율성을 분석하고 운영 효율성에 영향을 미치는 요인을 발굴하기 위한 새로운 체계를 제시한다. 본 연구 결과는 최소예약시간, 최대예약시간, 운영경험이 운영효율성에 영향을 미침을 보여준다. 그러나, 선행연구 결과와는 달리 오너쉽의 형태는 운영 효율성에 영향을 주지 않았다. 본 연구는 정책입안자와 서비스 운영자가 효율적인 경영전략을 수립하기 위한 가이드라인을 제시한다.

Abstract

The demand for demand-responsive transit (DRT) services has continuously increased for vulnerable transport users such as the elderly and disabled. DRT operators must maximize efficiency because their fares are regulated by law despite their high operating costs. Although a comprehensive evaluation of the efficiency of DRT services is imperative, little work has been done in this area. The main objective of this research is to identify the variables that significantly affect the operational efficiency of DRT service providers and propose ways to improve the competitiveness of DRT services. This study presents a new approach to analyzing the efficiency of DRT operators and investigating the determinants of their efficiency. The results indicate the significant impacts of minimum reservation time, maximum reservation time, and operational experience on efficiency. Unlike previous studies, however, ownership type does not significantly affect efficiency. This study presents guidance for policy makers and managers who want to develop transparent management strategies.

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