조직지원인식과 지식경영시스템(KMS) 품질이 조직구성원의 지식공유에 미치는 영향: 신뢰의 매개효과
The Effects of Perceived Organizational Support and Knowledge Management System Quality on Knowledge Sharing: The Mediating Role of Trust
0
조회
0
다운로드
8
인용
0
참고문헌
키워드
초록
4차 산업혁명 시대에는 공유경제, IoT, 빅데이터, AI 등 새로운 분야의 다양한 신기술들이 빠른 속도로 글로벌 산업환경에 적용되고 있어 기존의 전통적인 경영방식을 계속 유지하기에는 어려움이 있다. 이에, 본 연구에서는 4차 산업혁명 시대에 기업이 효율적이고 효과적으로 경영하기 위해 필요한 지식공유의 중요성을 강조하며 지식공유의 선행요인인 조직지원인식, 지식경영시스템(KMS) 품질 그리고 신뢰가 상호 간에 어떠한 긍정적인 영향을 미치고 있는지에 대해 검증해보았다. 본 연구의 가설 검증에 필요한 자료 수집을 위해 지식경영시스템을 운영하고 있는 기업에서 재직 중인 구성원 260명을 대상으로 설문조사를 실시하였으며, 이중 224부를 회수하여 그 중 유효한 200부를 최종 분석에 활용하였다. 구조방정식 모델의 적합도와 가설검증을 위해 SPSS 21.0을 활용하였으며, 그 연구결과는 다음과 같다. 먼저, 조직지원인식이 지식공유에 긍정적 영향을 미치는 것으로 확인 되었으며, 조직지원인식과 지식공유의 관계에서 신뢰가 매개역할을 하는 것으로 나타났다. 단, 지식경영시스템(KMS) 품질의 하위요인인 정보시스템 품질이 지식공유에 긍정적인 영향을 미치는 것으로 확인 되었으나, 지식 커뮤니티의 품질은 유의한 영향을 미치지 못하는 것으로 확인 되었다.
Abstract
In the 4th industrial revolution with the rapid development of science and technology. such as IoT, Big Data, and AI are being applied to the global industrial environment. In this study, we emphasize the importance of knowledge sharing that is necessary for efficient and effective management of companies in the 4th industrial revolution. In order to empirically verify the effects of the hypothesis testing in this study, total 260 questionnaires were distributed through online, e-mail, and direct visit, and then total 224 questionnaires were collected. To be faithful to the objective of this study, total 200 questionnaires were used for the empirical analysis after excluding 24 questionnaires with insincere responses and questionnaires responded by department heads or higher. Using the SPSS 21.0 Statistics Package, the collected data was analyzed. The results of the study were follows: Firstly, it was found that Perceived Organizational Support had a positive effect on knowledge sharing, secondly to review whether or not the mediating effect of trust exists in the relationship among Perceived Organizational Support and knowledge sharing. However, it was found that information system quality, which is a sub – factor of knowledge management system quality, affects knowledge sharing positively, but knowledge community quality has no significant effect.
참고문헌 (80)
- 김구, "공공조직 구성원의 신뢰기반에 따른 신뢰유형이 지식공유에 미치는 영향:지방공무원의 인식수준을 중심으로", 정보화정책, 20(4), pp.23~50 (2013), 한국지능정보사회진흥원
- 김상수, "지식경영의 성공요인에 관한 실증적 연구", 경영학연구, 29(4), pp.585~616 (2000)
- 김윤식, "조직시민행동에 대한 조직후원인식과 조직공정성 지각의 영향 : 신뢰의 매개효과를 중심으로", 박사, 인사관리, pp.2008
- 김효근, "기업 내 Knowledge Management Systems(KMS)를 통한 지식이전 성공에 미치는 영향요인에 관한 연구 -구성주의 관점에서 수혜자의 채택동기를 매개로-", 경영학연구, 31(4), pp.993~1037 (2002), 한국경영학회
- 김종관, "인사공정성이 종업원의 혁신행동과 조직시민행동에 미치는 영향 - 최고경영자와 조직신뢰의 매개효과를 중심으로 -", 인적자원관리연구, 20(1), pp.171~189 (2013), 한국인적자원관리학회
- 박민영, "온라인 커뮤니티 특성이 행위의도에 미치는 영향 : 사용자 만족과 온라인 신뢰의 매개효과를 중심으로", 박사, 경영학과, pp.2012
- 박성종, "지식경영시스템의 정보, 시스템, 커뮤니티 품질이 사용자 성과에 미치는 영향에 관한 연구", 박사, 경영학, pp.2005
- 서재현, "조직신뢰와 조직후원인식 사이의 관계", HRD연구, 6(2), pp.19~33 (2004)
- 신태화, "유머가 감정노동자의 직무성과와 직무스트레스에 미치는 영향 : 조직지원과 상사신뢰를 조절변수로", 박사, 외식산업경영전공, pp.2014
- 오석영, "조직 내 지식획득활동 및 커뮤니케이션, 조직혁신과의 관계 분석: 제도 및 경영진에 대한 신뢰의 조절효과를 중심으로", HRD연구, 15(4), pp.101~123 (2013), 한국인력개발학회[DOI]
- 용태석, "특허청 지식관리시스템에 관한 실증연구", 정보화정책, 16(2), pp.82~102 (2009), 한국지능정보사회진흥원
- 이소정, "조직 내 갈등과 조직 내 지원이 지식공유에 미치는 영향과 일 몰입의 매개효과", 석사, pp.2015
- 이을터, "조직구성원간 신뢰와 공유학습과의 관계", 석사, 경영정보학, pp.1999
- 이장환, "관리적 요소 및 분위기 성숙이 조직의 지식경영 도입에 미치는 영향", 박사, 경영공학, pp.2001
- 이홍재, "KMS 품질요인, 지식공유, 서비스 혁신행동 간의 영향관계 - 보상공정성의 조절효과를 중심으로 -", GRI연구논총, 16(1), pp.29~56 (2014), 재단법인 경기연구원
- 윤창근, "지식공유와 성과간의 인과구조: 구조방정식을 활용한 지식공유의 결정모형과 성과에 대한 영향 분석", 지방정부연구, 21(2), pp.231~259 (2017), 한국지방정부학회[DOI]
- 정성휘, "비서직 종사자의 전사적 정보시스템의 지속사용에 대한 유형별 신뢰의 영향", 비서·사무경영연구, 19(1), pp.55~78 (2010), 한국비서학회
- 조성준, "지식공유 의도의 영향요인에 대한 실증적 분석: 조직 내 관계강도, 조직학습문화, 육성적 피드백, 조직몰입, 이직의도", 농업교육과 인적자원개발, 47(4), pp.127~151 (2015), 한국농·산업교육학회[DOI]
- 조태준, "리더의 감성지능이 상사신뢰, 지식공유, 직무몰입을 매개로팀 유효성과 정서적 몰입에 미치는 영향", HRD연구, 16(4), pp.1~24 (2014), 한국인력개발학회[DOI]
- 허명숙, "조직구성원의 정보기술 인적역량과 개인 업무만족 및 업무성과 간의 관계: 목표지향성 관점", Asia Pacific Journal of Information Systems, 21(4), pp.63~104 (2011), 한국경영정보학회
- 천덕희, "여행업의 지식공유에 영향을 미치는 KMS 품질에 관한 연구", 호텔리조트연구, 11(1), pp.223~240 (2012), 한국호텔리조트학회[DOI]
- 최승일, "기업의 지식경영시스템이 학습지향성에 미치는 영향", 디지털융복합연구, 16(11), pp.231~236 (2018), 한국디지털정책학회[DOI]
- 포스코경영연구소, "지식경영" (1999), 더나 출판사
- Alali, H., "Virtual communities of practice success model to support knowledge sharing behavior in healthcare sector", Procedia Technology, 11, pp.176~183 (2013)
- Alavi, M., "Review: Knowledge management and knowledge management systems: Conceptual foundations and research issues", MIS Quarterly, 25(1), pp.107~136 (2001)
- Andrews, K. M., "Influences on knowledge processes in organizational learning: The psychosocial filter", Journal of Management Studies, 37(6), pp.797~810 (2000)
- Bailey, J. E., "Development of a tool of measuring and analyzing computer user satisfaction", Management Science, 29(5), pp.530~544 (1983)
- Barom, R. M., "Mediatior variables distinction in social psychological research: conceptual, strategic, and statistical considerations", Journal of Personality and Social Psychology, 51(6), pp.1173~1182 (1986)
- Belardo, S., "DSS component design through field experimentation: An application to emergency management", Proceedings Of The Third International Conference On Information Systems, 9(1), pp.93~108 (1982)
- Brazelton, J., "Creating a Knowledge sharing community: If you build it, Will they come ?", Communication of the ACM, 46(2), pp.23~25 (2003)
- Bukowitz, W., "Managing cross-border complementary knowledge", International Studies of Management & Organization, 29(1), pp.80~104 (1999)
- Butler, J. K., Jr., "Trust expectations, information sharing, climate of trust, and negotiation effectiveness and efficiency", Group & Organization Management, 24(2), pp.217~238 (1999)
- Cabrera, E. F., "Fostering knowledge sharing through people management practices", International Journal of Human Resource Management, 16(5), pp.720~735 (2005)
- Cangemi, J. P., "The development, decline, and renewal of trust in an organization: Some observations", Organization Development Journal, 7(1), pp.2~9 (1989)
- Knowledge sharing in organizations: A field study, "Chakravarthy, B. S.", Strategic Management Research Center, ~ (1999)
- Chen, S. S., "Behavioral intention formation in knowledge sharing: Examining the roles of KMS quality, KMS self-efficacy, and organizational climate", Knowledge-Based Systems, 31(1), pp.106~118 (2012)
- Chen, X. G., "Knowledge sharing in open source software project teams: A transactive memory system perspective", International Journal of Information Management, 33(3), pp.553~563 (2013)
- Cook, J., "New work attitude measures of trust, organizational commitment and personal need non-fulfilment", Journal of Occupational Psychology, 53, pp.39~52 (1980)
- Costigan, R. D., "A Multi-dimensional study of trust in organization", Journal of managerial Issues, 10(3), pp.303~317 (1998)
- DeLone, W. H., "Information systems success: The quest for the dependent variable", Information systems research, 3(1), pp.60~95 (1992)
- DeLone, W. H., "The deLone and McLean-Model of information systems success: A Ten-Year update", Journal of Management Information Systems, 19(4), pp.9~30 (2003)
- Dodgson, M., "Organizational learning: A review of some literatures", Organization Studies, 14, pp.375~394 (1993)
- Earl, M. J., "Knowledge management strategies: Toward a taxonomy", Journal of Management Information Systems, 18(1), pp.215~233 (2001)
- Eisenberger, R., "Perceived organizational support", Journal of Applied Psychology, 71(1), pp.500~507 (1986)
- Eisenberger, R., "Perceived organizational support and employee diligence, commitment, and innovation", Journal of Applied Psychology, 75(1), pp.51~59 (1990)
- Grant, R. M., "The resource-based theory of competitive advantage: Implications for strategy formulation", California Management Review, 33(3), pp.114~135 (1991)
- Gupta, A. K., "Knowledge flows within multinational corporations", Strategic Management Journal, 21, pp.473~496 (2000)
- Han, T. S., "Employee participation in decision making, psychological ownership and knowledge sharing: Mediating role of organizational commitment in Taiwanese high-tech organizations", The International Journal of Human Resource Management, 21(12), pp.2218~2223 (2010)
- Heimer, C., "Trust and society" (2001), Rusell Foundation
- Hendriks, P. H. J., "Why share knowledge? The influence of ICT on the motivation for knowledge sharing", Knowledge and Process Management, 6(2), pp.91~100 (1999)
- Jennex, M. E., "A knowledge management success model: An extension of delone and mclean's is success model", Paper presented at the Ninth Americas Conference on Information Systems (2003)
- John, K., "Trust expectations, information sharing, climate of trust, and negotiation effectiveness and efficiency", Group and Organization Management, 24(2), pp.217~238 (1999)
- Kim, W. C., "Procedural justice, attitudes, and subsidiary top management compliance with multinationals' corporate strategic decisions", Academy of Management Journal, 36(3), pp.502~526 (1993)
- Kim, H. C., "A study on prerequisite factors of knowledge management and mediating effects on the organizational behavior", Journal of Human Resource Management Research, 5, pp.217~235 (2002)
- Kogut. B., "Knowledge of the firm, combinative capabilities, and the replication of technology", Organization Science, 3(3), pp.383~397 (1992)
- Levinson, H., "Reciprocation: The relationship between man and organization", Administrative Science Quarterly, 9, pp.370~390 (1965)
- McDermott, R., "Why information technology inspired but cannot deliver knowledge management", California management review, 41(4), pp.103~117 (1999)
- Miller, J., "Measuring the effectiveness of computer-based information systems in the financial services sector", MIS Quarterly, 11, pp.107~117 (1987)
- Mishra, J., "Trust in employee", employer relationship: A survey of west michigan managers, 1990, pp.19, 443~461
- Moffett, S., "Developing a model for technology and cultural factors in knowledge management: A factor analysis", Journal of Knowledge Process and Management, 9(4), pp.237~255 (2002)
- Nonaka, I., "A dynamic theory of organizational knowledge creation", Organization Science, 5(1), pp.14~37 (1994)
- Nonaka, I., "The knowledge-creating company: How Japanese companies create the dynamics of innovation" (1995), Oxford University Press
- Nonaka, I., "SECI, ba and leadership: A unified model of dynamic knowledge creation", Long Range Planning, 33, pp.1~31 (2000)
- Nonaka, I., "The knowledge-creating theory revisited: Knowledge creation as a synthesizing process", Knowledge Management Research & Pactice, 1, pp.2~10 (2003)
- Nelson, K., "The contribution of shared knowledge to is group performance", MIS Quarterly, 20(4), pp.409~429 (1996)
- O’Dell, C., "If only we what we know: Identification and transfer of internal best practices", California Management Review, 40(3), pp.154~174 (1998)
- O'Reilly, A., "Variations in decision makers' use of information sources: The impact of quality and accessibility of information", The Academy of Management Journal, 25(4), pp.756~771 (1982)
- Oyemomi, O., "The contribution of knowledge sharing to organizational performance and decision making: A literature review", Lect. Notes Bus. Inf. Process, 1(2), pp.1~12 (2015)
- Rhoades, L., "Perceived organizational support: A review of the literature", Journal of Applied Psychology, 87, pp.698~714 (2002)
- Roberts, J., "From know-how to show-how? Questioning the role of information and communication technologies in knowledge transfer", Technology Analysis & Strategic Management, 12(4), pp.429~443 (2000)
- Rolland, N., "Knowledge horizons: The present and the promise of knowledge management", pp.225~236 (2000), Butterworth Herinemann
- Shore, L. M., "A construct validity study of the survey of perceived organizational support", Journal of Applied Psychology, 76(5), pp.637~643 (1991)
- Soualhia, A., "Trust and its link with the knowledge management systems", International Journal Economics & Strategic Management of Business Process, 4, pp.53~60 (2015)
- Szulanski, G., "Exploring internal stickiness: Impediments to the transfer of best practice within the firm", Strategic Management Journal, 17, pp.27~43 (1996)
- Tang, Q. Y., "The future of HR- Understanding HR Management trends that will shape our future", pp.1~309 (2017), Publishing House of electronics industry
- Tsai, W., "Social capital and value creation: The role of intrafirm networks", Academy of Management Journal, 41(4), pp.464~476 (1998)
- Wasko, M. M., "Why should I share? Examining social capital and knowledge contribution in electronic networks of practice", MIS Quarterly, 29, pp.35~57 (2005)
- Wayne, S. J., "Perceived organizational support and leader-member exchange: A social exchange perspective", Academy of Management Journal, 40, pp.82~111 (1997)
- William R. K, "Motivating knowledge sharing through a knowledge management system", International Journal of Management Science, 36(1), pp.131~146 (2008)
- Yang, H. D., "Perceived organizational support and knowledge sharing: Employees self-construal matters", The International Journal of Human Resource Management, 2019, pp.1~21 (2018)
