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문헌고찰을 통한 조직변화저항 모형 개발

Development of the resistance to organizational change model by literature review

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초록

이 연구의 목적은 조직변화저항을 주제로 고찰된 신뢰성 있는 연구를 통해 조직변화저항에 영향을 미치는 개인수준, 변화담당자수준, 조직수준 요인을 탐색하고 나아가 통합 개념적 통합 모형을 밝히는 데 있었다. 이에 따라 이 연구에서는 Torraco(2005)가 제시한 문헌고찰 방식을 토대로 분석대상의 선정준거를 설정하고, 분석대상 연구물에 대한 자료수집을 실시하였으며, 연구의 개념적 모형을 설계한 후 선정자료를 투입하여 분석하였다. 분석에 투입된 연구물은 동료 검토 논문인 동시에 변인 간 관계가 실증적으로 구명된 연구물로 SSCI급 논문 10편이었다. 연구결과 조직변화저항에 영향을 미치는 개인수준 변인으로 감정적 차원 2개, 인지적 차원 5개, 행동적 차원 3개의 변인이 나타났고, 변화담당자 수준 변인으로 행동적 차원 2개의 변인, 조직수준 변인으로 문화적 영역 3개, 맥락적 영역 2개의 변인이 나타났다. 조직변화저항의 결과변인으로는 개인수준 변인으로 감정적 차원 2개, 행동적 차원 2개로 각각 나타났다. 연구결과를 통해 조직변화저항을 효과적으로 관리하기 위해서는 개인 수준의 요인으로부터 조직 수준 요인까지 체계적인 개입이 필요하다는 점, 변화관리담당자는 변화의 주체인 조직구성원에게 신뢰받고 감정적 유대 관계를 쌓을 수 있도록 노력해야 한다는 점을 제언하였다.

Abstract

The purpose of this study is to explore the multi-level factors affecting the resistance to organizational change including individual-level, change-agent-level, and organizational-level factors and find the conceptual integrative model by reviewing relative studies. Thus this study, based on the methodology of integrative literature review proposed by Torraco (2005), determined the selection criteria of articles on the topic of “resistance to organizational change” and identified the reliable selection. After establishing the conceptual model, we analyzed 10 selected data which were both the Social Sciences Citation Indexes (SSCI) and peer-reviewed. Results show that there are two affective variables, five cognitive variables and three behavioral variables at the individual level, two behavioral variables at change agent level, and three cultural variables and two contextual variables at the organizational level as antecedents. Also, results confirm that there are two affective variables and two behavioral variables on individual level variables as outcomes. This result suggests that taking a systemic approach and building the emotional bond is necessary to gain a trust throughout the organization and effectively manage the resistance to organizational change.

참고문헌 (70)

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