쇼핑몰 솔루션 사용자 게시판 내용 분석의 시계열 추세 연구
A Time Series Content Analysis of Posts in Online Communities of Shopping Mall Solution Users
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초록
This study is to analyze time series trend of user requirements and substantial problems on shopping mall solution users' online communities. We have collected 400 posts between 2006 and 2011 from the online boards and have analyzed them with functional categories of shopping mall solutions and solution evaluation criteria. The most challenging part of solution users is usability and functionality of designing web pages and the managing products. Although there is a little increase or decrease, time series analysis shows no trend of big changes starting from 2006 to 2011. Our contributions are as follows. Firstly, we have found that small business entrepreneurs' requirements and problems are densely located in kinds of main functional categories and criteria. Secondly, showing no big changes in time series for years, we have offered that shopping mall solutions need to provide proper user-oriented services.
Abstract
This study is to analyze time series trend of user requirements and substantial problems on shopping mall solution users' online communities. We have collected 400 posts between 2006 and 2011 from the online boards and have analyzed them with functional categories of shopping mall solutions and solution evaluation criteria. The most challenging part of solution users is usability and functionality of designing web pages and the managing products. Although there is a little increase or decrease, time series analysis shows no trend of big changes starting from 2006 to 2011. Our contributions are as follows. Firstly, we have found that small business entrepreneurs' requirements and problems are densely located in kinds of main functional categories and criteria. Secondly, showing no big changes in time series for years, we have offered that shopping mall solutions need to provide proper user-oriented services.
참고문헌 (7)
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