소방행정서비스 속성의 만족도에 관한 연구 :경기도사례

Abstract

This study surveyed the degree of residents' satisfaction on the fire administrative service according to the client centered administration. In order to measure the degree of residents' satisfaction on the fire administrative service, the questionnaire was divided into three categories, appearance, competency, and confidence. By conducting questionnaire survey, the residents' attitude on the fire administrative service attributes was understood. The survey showed that in general the satisfaction level of residents on the fire administrative service attributes was slightly higher than average. This finding is interesting because generally the satisfaction level of residents on administrative service is not high like that. Another interesting finding was that among three categories competency was highest. Regarding inter-relationships among three categories, competence and confidence showed very strong positive relationship. Relationships between other categories also showed positive relationship.