소방행정서비스 중요도 측정을 통한 만족도 분석

Abstract

The purpose of this study is to evaluate fire and disaster service administration comprehensively from the customers satisfaction based on Priorities measure method. This study employs a survey questionnaire to evaluate the satisfaction of a fire administration both theoretically and practically. In addition, function and importance of customer evaluation, and models measuring customer satisfaction are discussed in the paper. The customer services of fire administration organizations are generally recognized inferior to those of other organizations. For improving the satisfaction of customer services, it is necessary to know how the customers feels on it. The measuring of service satisfaction is the beginning of works the check customer service. In conclusion, this paper presented current difficulties and problems associated with customer service. Some suggestions to improve better service will be followed.