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인터넷 부동산 서비스 품질이 재방문의도에 미치는 영향에 관한 연구
A Study on the Impact of Internet Real Estate Service Quality on Revisit Intention
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참고문헌 (56)
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- "E-satisfaction and E-Loyalty: A Contingency Framework", 20(2), pp.123~138 (2003)
- "Effects of Interactivity and Product Information on Consumer Satisfaction in an Online Retail Setting", 33(6, pp.7) (2005), 461~471
- "Internet User's Perceptions of Online Service Quality A Comparison of Online Buyers and Information Searchers", 13(6), pp.504~519 (2003)
- "Attitude toward the Site", 40(5), pp.27~37 (1999)
- "Developing of Electronic Commerce User- Consumer Satisfaction Index ECUSI) for Internet Shopping", 101(8, pp.9) (2001), 400~405
- "Consumer Behavior and Unresolved Regulatory Issues in Electronic Marketing", 41(3), pp.231~238 (1998)
- "Service Quality and E-commerce: An Exploratory Analysis", 11(2), pp.121~131 (2001)
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- "Factors that Affect Attitude toward A Retail Website", 13(1), pp.40~51 (2005)
- "Consumer Satisfaction for Internet Service Providers: An Analysis of Underlying Processes", 4(1) (2003)
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- "LISREL and PLS Applied to Exit-Voice Theory ” Journal of Marketing Research", pp.440~452 (1982)
- "An Empirical Study of Web Quality, Customer Value and Customer Satisfaction Based on E-shop", 5(1 Summer), pp.190~193 (2006)
- "Quality Information and Knowledge" (1999), Englewood Cliffs, New Jersey: Prentice Hall
- "Internet real estate information: are home purchasers paying attention to it?", 17 (2000)
- "Consumer Perceptions of Internet Retail Service Quality", 13(5), pp.412~431 (2002)
- "Customers' Perceptions of Online Retailing Service Quality and Their Satisfaction", 21(8), pp.817~840 (2004)
- "A Proposal to Assess the Service Quality of Online Travel Agencies", 12(1), pp.63~88 (2000)
- "Web Site Design Benchmarking within Industry Groups", 13(1), pp.17~26 (2003)
- "Factor Analysis of Service Quality Dimension Shifts in the Information Age", 18(4), pp.297~302 (2003)
- "Service Marketing: People, Technology, Strategy" (2001), Upper Saddle River, NJ: Prentice Hall
- "The Measurement of Web-Customer Satisfaction", 13(3), pp.296~315 (2002)
- "Web Site Usability, Design and Performance Metrics", 13(2) (2002)
- "E-S-QUAL: A Multiple-Item Scale for Assessing Electronic Service Quality", 7(3), pp.213~233 (2005)
- "Quality Comes to Service", pp.105~111 (1990)
- "Comfort Your Oline Customer: Quality, Trust and Loyalty on the Internet", 14(6), pp.446~456 (2004)
- "Exploring Consumer Evaluations of e-services", 12(3, pp.4) (2001), 359~377
- "Web Design: Viewing the Web as a Cognitive Landscape", 57, pp.787~794 (2004)
- "Consumer Complaint Intentions and Behavior: A Review and Prospect", 52(January), pp.93~107 (1998)
- "Determining and Assessing the Determinants of E-service Operation", 13(1), pp.39~53 (2003)
- "“Postpurchase Communication by Consumers ” Journal of Retailing", pp.516~533 (1989)
- "Service Quality Encounters on the Web: An Exploratory Study", 18(4, pp.5) (2004), 276~289
- "Customer Satisfaction: A Meta- Analysis of the Empirical Evidence", 29(1), pp.16~35 (2001)
- "A Service Quality Framework for Web-based Information Systems", 15(3), pp.164~172 (2003)
- "Analysis of Critical Website Characteristics A Cross-Category Study of Successful Websites", 46(2), pp.14~24 (2006)
- "How do consumers evaluate Internet retail service quality?", 17(3), pp.243~250 (2003)
- "The Effect of Relationship Constructs on Customer Referrals and Number of Service Purchased From Multiservice Provider Does Age of Relationship Matter?", 30(3), pp.202~216 (2002)
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- "eTailQ: Dimensionalizing, Measuring, and Predicting eTail Quality", 79(3), pp.183~198 (2003)
- "Consumer Perception of E-Service Quality: From Internet Purchaser and Non-Purchaser Perspectives", 19, pp.69~89 (2002)
- "Measuring Customer Perceived Online Service Quality: Scale Development and Managerial Implications", 24(11, pp.12) (2004), 1149~1174
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- "“How Consumer Evaluation Processes Differ between Good and Services ” In Marketing of Services"
관련 논문AI추천
부동산 O2O 모바일 서비스 품질이 재사용의도에 미치는 영향 연구김민석, 신용태한국IT정책경영학회 · 한국IT정책경영학회 논문지2015 · 제7권 제5호인터넷 부동산 서비스 품질척도(Re-SERVQUAL)의 개발 및 상호 인과관계 분석에 관한 연구 - 기술수용모델(TAM)을 중심으로-최민섭한국부동산분석학회 · 부동산학연구2005 · 제11권 제1호A Study of the Effect of Internet Real Estate Service Quality on Marketing Performance -Concentrated on Technology Acceptance Model-최민섭한국주거환경학회 · 주거환경2008 · 제6권 제1호부동산 신탁회사의 물적 및 사무서비스가 고객만족과 재이용의도에 미치는 영향강성범, 최민섭한국부동산분석학회 · 부동산학연구2009 · 제15권 제1호인터넷 이용자들의 웹사이트 재방문 빈도에 관한 실증적 연구Suke Kyu, Lee한국마케팅과학회 · Journal of Global Scholars of Marketing Science(마케팅과학연구)2003 · 제11호e-서비스 품질의 결정요인이 고객만족 및 재구매 의도에 미치는 영향: e-Learning 사용자를 대상으로민병권한국상품학회 · 상품학연구2006 · 제24권 제3호
