의견 차이, 방해 행동, 부적 정서가갈등 전이에 미치는 효과
The Effects of Disagreement, Interference, Negative Emotion on the Transference of Conflict
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초록
본 연구는 대인 간 갈등이 인지적, 행동적, 정서적 요소로 구성되어 있다는 가정 하에 이 요소를 대표하는 의견 차이, 방해 행동, 부정적 정서가 과업 갈등과 관계 갈등에 미치는 영향을 알아보는 것을 목적으로 한다. 또한, 갈등의 행동적, 정서적 요소가 개인이 지닌 가치지향성에 따라 관계 갈등에 미치는 서로 다른 영향의 검증을 시도하였다. 더불어, 이러한 갈등 요소가 개인의 창의적 수행에 미치는 영향을 탐구하였다. 총 141명의 실험 참가자들은 세 가지 조건(의견 차이 조건, 방해 행동 조건, 부적 정서 조건)에 무선적으로 할당되어 집단 브레인스토밍 과제에 참여하였으며, 과제 도중 실험자에 의해 집단 상호작용이 각 조건에 맞게 조작되었다. 그 결과, 개인의 창의적 수행은 의견 차이만이 있는 갈등 상황에서 가장 높게 나타났으며, 방해 행동과 부적 정서는 창의적 수행을 감소시켰다. 과업 갈등은 방해 행동에는 영향을 받지 않았으나 부적 정서에 의해 증가하였다. 관계 갈등은 갈등 요소가 포함됨에 따라 일차 선형 추세를 보이며 증가하였으며, 부적 정서는 집합주의적 가치지향성을 지닌 개인의 경우 관계 갈등을 더 큰 폭으로 증가시켰다. 이상의 결과를 바탕으로 본 연구가 가지는 시사점과 제한점, 향후 연구의 방향에 대해 논하였다.
Abstract
The purpose of this research is examination of the effects of disagreement, interference, negative emotion on task conflict and relationship conflict based on the assumption that interpersonal conflict is a combination of cognitive, behavioral, affective components. In addition, the research attempts to show that the effects of behavioral and affective components of conflict on relationship conflict are vary with the individual's value orientation. Furthermore, the investigation that these components of conflict have impact on individual's creative performance was made. 141 participants were randomly assigned to three experimental conditions (disagreement, interference, negative emotion) and engaged in group brain- storming session while experimenter manipulated the group interaction according to each condition. Findings showed that the creative performance was highest when there is only disagreement in the setting of conflict situation, while interference and negative emotion decrease the creative performance. Task conflict was not affected by interference, but increased by negative emotion. Relationship conflict was increased by inclusion of components of conflict in a linear trend. Negative emotion had greater effect on relationship conflict when an individual had collective value orientation. The limitation and implication of the study and direction of future research were discussed.
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