갈등지각자의 학습지향성이팀 내 갈등전이에 미치는 영향
The Effect of Conflict Perceiver’s Learning Orientation on Intra-team Conflict Transference
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팀 내 갈등의 두 유형인 과업갈등과 관계갈등의 효과는 그간 개별적으로 검증되어왔다. 그 결과, 관계갈등은 주로 부정적인 효과로, 과업갈등은 긍정적인 효과와 함께 부정적인 효과가 혼재되어 나타났다. 이에 따라 과업갈등의 혼재된 효과를 설명하기 위한 접근이 이루어졌고, 과업갈등이 관계갈등에 영향을 미치는 갈등전이 현상이 제기되었다. 과업갈등에 대한 기대(긍정적인 효과)와 달리 부정적인 효과를 낳는 경우를 보면, 관계갈등으로 전이가 이루어지기 때문이라는 것이다. 본 연구는 이러한 팀 내 갈등전이 즉, 과업갈등이 관계갈등에 유의한 정적인 영향을 미치는 현상을 팀 간 경쟁상황과 팀 내 상호의존적 상황이 비교적 크다고 할 수 있는 기업조직 연구개발팀 254명의 응답을 분석한 결과를 통해 확인하였다. 또한 이러한 갈등전이를 약화시키기 위한 기제로서 본 연구는 학습지향성의 조절효과를 검증하였다. 팀 간 경쟁적 상황과 팀 내 상호의존적 상황 하에 결과물을 산출할 가능성이 높은 연구개발팀의 업무는 그 자체로도 부정적 결과를 낳을 수 있는 소지가 있지만, 팀 내 갈등전이를 통한 관계갈등은 이러한 부정적 효과를 가중시킬 수 있는 바, 학습지향성이 이러한 갈등전이를 약화시킨다는 것은 중요한 의미가 있다. 이러한 결과를 토대로 시사점과 한계 및 향후 연구방향 등을 제시하였다.
Abstract
The effects of relationship conflict and task conflict within an team(group) have been verified individually. The results indicated that while relationship conflict mostly leads to negative effects, the effects of task conflict are mixed. As such, an approach to explaining the mixed effects of task conflict has been adopted through which the concept of conflict transference from task conflict to relationship conflict, by which task conflict affects relationship conflict, has been raised. Unlike expectations of positive effects, task conflict has negative effects arguably because of its transference to relationship conflict. This study has verified whether conflict transference within an team(group) actually occurs in the context of inter-team competent condition and intra-team interdependent condition. The study analyzed answers from a survey of 254 engineers working in R&D teams(groups) and confirmed that task conflict has significant positive effects on relationship conflict. Also, as a mechanism to weaken conflict transference, this study has tested the negative moderating effects of learning orientation. R&D team required for performances that involve competent result against others and interdependent process within the team, is in itself negative. And relationship conflict that emerges through conflict transference within the team a person belongs to can aggravate the negative effects. In that sense, the findings that learning orientation diminishes conflict transference bear significance. Based on these findings, the study has suggested implications, limitations, and directions for future research.
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