온/오프라인 민원행정 서비스의 사용실태를 고려한 민원서식의 UX디자인 연구 - 전입신고서를 중심으로 -

Abstract

Since the establishment of the e-government in 2002, civil service administration services have been built on a two-track basis. Nevertheless, existing civil application forms do not consider on / offline usage. The purpose of this study is to propose an improvement plan of civil affairs form considering the use of on / off line civil service. We discussed the improvement of the report of transfer of resident registration with the UX design process of ' research - requirement definition - design - evaluation'. User research was used in two stages of 'requirement definition' and 'evaluation'. Surveys were used in 'evaluation' for user interview and contextual Inquiry. Through this, problems of font, layout, readability and improvement of civil application form were discussed. The off-line form showed higher satisfaction than the existing document in terms of the comfort of writing, ease of writing, and legibility and readability of the document. The online civil form was evaluated for the comfort of writing and the readability of the document. There is a need for further discussion on the satisfaction of the online application form. This study, which discusses improvement of civil affair documents considering on / off line two - track complaints administration, can contribute to enhancement of the status of national brand ultimately by improving the convenience of complaint application form of civil service administrators in the future.