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말콤볼드리지 의료서비스 평가 모형의 인과관계 분석 : 국내 대학 병원을 중심으로

Causal Relationship among Baldrige Health Care Criteria in Korean University Hospitals

한상숙|서영호|이상철
한국품질경영학회 (Korean Society For Quality Management)|2007.12|품질경영학회지 (Journal of Korean Society for Quality Management)|제35권 제4호|pp. 1-15

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참고문헌

주제분류학제간연구

초록

Abstract

The purpose of this study is to evaluate the causal relationship among the MBNQA health care criteria in Korean University Hospitals. The survey instrument consists of 109 questions based on the seven MBNQA health care criteria: '1.Leadership', '2.Strategic Planning', '3.Focus on PatientsOther CustomersMarkets', '4.MeasurementAnalysisKnowledge Management', '5.Human Resource Focus', '6.Process Management', and '7.Results'. Structural Equation Modeling (SEM) is used to analyze the path coefficients among the seven categories. The results indicate that fourteen hypotheses are statistically significant, among eighteen hypotheses. Conclusively, this study found that Leadership drives systems that create Results through Foundation and Direction.

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관련 논문AI추천

말콤 볼드리지 모형을 이용한 2차 의료기관의 전사적 품질관리와 성과 간의 인과관계 연구권준덕, 김양균, 박범규, 오현종, 윤치호한국품질경영학회 · 품질경영학회지2015 · 제43권 제1호공기업 품질경영 성과요인간의 인과관계 분석에 관한 연구: 제조분야 및 의료분야와의 비교를 중심으로문재영, 서영호, 이동기, 이상철한국품질경영학회 · 품질경영학회지2009 · 제37권 제1호국내저가항공사의 서비스평가기준에 대한 인과관계분석 －말콤볼드리지 국가품질상 모델을 중심으로－김지흔, 문재영, 이장우한국항공경영학회 · 한국항공경영학회지2009 · 제7권 제4호한국 국가품질상(KNQA) 평가모형의 인과관계 연구：기업체 평가기준을 중심으로문재영, 서영호, 서재희, 이상철한국품질경영학회 · 품질경영학회지2007 · 제35권 제3호The Malcolm Baldrige Award 수상 의료기관 비교연구: 2007-2016년이돈희한국품질경영학회 · 품질경영학회지2018 · 제46권 제4호의료서비스 품질 측정 요인: 의료서비스 인증 평가지표를 중심으로윤성대, 이돈희, 최병돈한국품질경영학회 · 품질경영학회지2012 · 제40권 제3호

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