말콤 볼드리지 모형을 이용한 2차 의료기관의 전사적 품질관리와 성과 간의 인과관계 연구

키워드

참고문헌 (41)

1. Ahire, S. L., "Development and validation of TQM implementation constructs", Decision Science, 27(1), pp.23~56 (1996)
2. An, S. Y., "The managing ability and leadership status quo of secondary-care hospital’s manager", ~ (2009)
3. Barclay, C. A, "Quality strategy and TQM policies: empirical evidence", Management, ~
4. Bardi, L, "Electoral change and its impact on the party system in Italy", West European Politics, 30(4), pp.711~732 (2006)
5. Black, S. A., "Identification of the Critical Factors of TQM", Decision Sciences, 27(1), pp.1~20 (1996)
6. Boulding, W., "A dynamic process model of service quality from expectations to behavioral Intentions", Journal of Marketing Research, 30, pp.7~27 (1993)
7. Carman, J. M., "Keys for Successful Implementation of Total Quality Management in Hospitals", Health Care Management Review, 21(1), pp.48~60 (1996)
8. Deming, W. E., "Out of the crisis" (1996), MIT Center for Advanced Engineering
9. Flynn, B. B., "Further evidence on the validity of the theoretical modes underlying the Baldrige criteria", Journal of Operations Management, 19, pp.617~652 (2001)
10. Garvin, D. A, "Japanese quality management", Columbia Journal of World Business, 19(3), pp.3~12 (1984)
11. Hackman, J. R., "Total quality management : Empirical, conceptual, and practical issues", Administrative Science Quarterly, 40(2), pp.309~342 (1995)
12. 홍승표, "기업 Size에 따른 경영혁신모델도입이 경영품질에 미치는 효과에 관한 연구： 말콤볼드리지(MBNQA) 및 한국의 품질경영상 기준으로", 품질경영학회지, 33(4), pp.1~11 (2005), 한국품질경영학회
13. Ishikawa, K., "Guide to quality control" (1976), Asian Productivity Organization
14. Jennings. K., "A survey-based benchmarking approach for health care using the Baldrige Quality Criteria", The joint Commission Journal on Quality Improvement, 20(9), pp.500~509 (1994)
15. 주철안, "교육역량강화를 위한 교육성과기준 요인간 인과관계 연구 - MBNQA를 중심으로", 인적자원관리연구, 18(2), pp.191~212 (2011), 한국인적자원관리학회
16. Juran, J. M, "Product quality-A prescription for the West, Part I", Management Review, 70(6), pp.8~14 (1981)
17. Kanji, "Business excellence : make it happen", Total Quality Management, 13(8), pp.1115~1124 (2002)
18. 강병서, "병원의 서비스품질이 고객만족과 성과에 미치는 영향에 관한 연구-중소병원을 중심으로", 중소기업연구, 27(1), pp.57~88 (2005), 한국중소기업학회
19. 김효경, "호텔에서의 리더십이 종사원 만족과 업무프로세스, 호텔경영성과에 미치는 영향에 관한 연구 - 미국의 말콤볼드리지 국가품질상 모형을 중심으로 -", 인적자원관리연구, 18(3), pp.203~217 (2011), 한국인적자원관리학회
20. Kim, Y .K., "Causality Analysis on Health Care Evaluation Criteria for State-Operated Mental Hospitals in Korea Using Malcolm Baldrige National Quality Award Model", Community Ment Health, 48, pp.643~651 (2012), Korean Hospital Association
21. Lawler, E. E., "Creating High Performance Organizations : Practices and Results of Employee Involvement and Total Quality Management in Fortune 1000 Companies. San Francisco, CA : Jossey-Bass Publishers" (1995), Jossey-Bass Publishers
22. Lee, S. M., "Impact of Malcolm Baldrige National Quality Award Criteria on organizational quality performance", International Journal of Production Research, 41(9), pp.2003~2020 (2003)
23. Lei, P. W., "An NCME Instructional Module on Introduction to Structural Equation Modeling : Issues and Practical Considerations, Educational Measurement", Issues and Practice, 26(3), pp.33~43 (2007)
24. "Malcolm Baldrige National Quality Award 2006 Award Criteria for Performance Excellence" (2006), United States Department of Commerce, National Institute of Standards and Technology
25. "Malcolm Baldrige National Quality Award 2011-2012 Award Criteria for Performance Excellence" (2012), United States Department of Commerce, National Institute of Standards and Technology
26. "Malcolm Baldrige National Quality Award 2013-2014 Award Criteria for Performance Excellence" (2014), United States Department of Commerce, National Institute of Standards and Technology
27. Meyer, M. S., "An empirical test of the causal relationship in the Baldrige Health Care Pilot Criteria", Journal of Operations Management, 19(4), pp.403~425 (2001)
28. Montes, J. L., "Factors affecting the relationship between total quality management and organizational performance", International Journal of Quality & Reliability Management, 20(2), pp.189~209 (2003)
29. 문재영, "한국 국가품질상(KNQA)의 효과성 측정을 위한 측정도구 개발", 품질경영학회지, 34(2), pp.22~32 (2006), 한국품질경영학회
30. 오재원, "혁신역량이 경영품질 활동에 미치는 영향에 관한 연구 -말콤 볼드리지 모델을 기준으로-", 품질경영학회지, 42(3), pp.459~476 (2014), 한국품질경영학회[DOI]
31. Pannirselvam, G. P., "A study of the relationships between the Baldrige categories", International Journal of Quality and Reliability Management, 18(1), pp.14~34 (2001)
32. Parasuraman, A., "SERVQUAL : A multi item scale for measuring consumer perception of service quality", Journal of Retailing, 64(Spring), pp.12~40 (1988)
33. Powell, T. C, "TOTAL QUALITY MANAGEMENT AS COMPETITIVE ADVANTAGE : A REVIEW AND EMPIRICAL STUDY", Strategic Management Journal, 16(1), pp.15~37 (1995)
34. Preedy, V. R., "Handbook of Disease Burdens and Quality of Life Measures" (2009), Springer
35. Schmidt, M., "The Ripple Effect The two 2013 Malcolm Baldrige National Quality Award recipients-one a hospital and the other a school district-describe how the Baldrige framework promotes excellence throughout their organizations", Quality progress, 47(8) (2014)
36. Shortell, S. M., "Assessing the Impact of Continuous Quality Improvement", Total Quality Management : Concept Versus Implementation, 1995, pp.30(2), 377~401
37. AMOS Statistical Analysis, "SPSS", pp.2014, Song, J.
38. Su, C. T., "An empirical study of the Taiwan National Quality Award causal model", TQM & Business Excellence, 14(8), pp.875~893 (2003)
39. Wilson, D. D., "An empirical investigation of the Malcolm Baldrige National Quality Award Casual Model", Decision Sciences, 31(2), pp.361~390 (2000)
40. Woodside, A. G., "Linking service quality, customer satisfaction, and behavioral intension", Journal of Health Care Marketing, 9(4), pp.5~71 (1989)
41. Zeithaml, V. A., "The behavioral consequences of service quality", Journal of Marketing, 60(April), pp.31~46 (1996)

관련 논문AI추천