본문 바로가기
KERD
논문KCI 등재

공기업 품질경영 성과요인간의 인과관계 분석에 관한 연구: 제조분야 및 의료분야와의 비교를 중심으로

Analysis of Causal Relationship among Performance Factors of Quality Management in Korean Public Enterprises : Using Malcolm Baldrige Non-profit Criteria

이상철|이동기|서영호|문재영
한국품질경영학회 (Korean Society For Quality Management)|2009.03|품질경영학회지 (Journal of Korean Society for Quality Management)|제37권 제1호|pp. 10-19

1

조회

0

다운로드

15

인용

0

참고문헌

키워드

Total Quality ManagementNational Quality AwardMalcolm Baldrige National Quality AwardNon-profit Criteria
주제분류학제간연구

초록

The objective of this study is to analyze the causal relationship among Non-profit Criteria of the Malcolm Baldrige National Quality Award(MBNQA) and to compare the casuality among company, hospital and non-profit organization field. The survey instrument consists of 94 questions from the seven categories of the MBNQA. Structural Equation Modeling (SEM) is used to analyze the empirical data and estimates the path coefficients among the MBNQA categories. The result of our research is as follows, First, the Leadership effects on as a driver of all factors. Secondly, the positive effect of the Foundation on the Direction and the System categories, Finally, the positive influence of the Direction on the System categories of the MBNQA model. In this study, most hypothesis are statistically significant.

Abstract

The objective of this study is to analyze the causal relationship among Non-profit Criteria of the Malcolm Baldrige National Quality Award(MBNQA) and to compare the casuality among company, hospital and non-profit organization field. The survey instrument consists of 94 questions from the seven categories of the MBNQA. Structural Equation Modeling (SEM) is used to analyze the empirical data and estimates the path coefficients among the MBNQA categories. The result of our research is as follows, First, the Leadership effects on as a driver of all factors. Secondly, the positive effect of the Foundation on the Direction and the System categories, Finally, the positive influence of the Direction on the System categories of the MBNQA model. In this study, most hypothesis are statistically significant.

참고문헌 (46)

  1. 김계수, "공공부문에서 MB모형을 이용한 품질경영 인과모형의 구축에 관한 탐색적인 연구 : 자치행정부문을 중심으로", 한국경영과학회지, 27(3), pp.41~57 (2002), 한국경영과학회
  2. 곽채기, "공기업 경영혁신과 정부 –기업관계의 재구조화 방안- 정부 투자기관의 기업 지배 구조를 중심으로-", 서울행정학회, 10(2), pp.319~337 (1999)
  3. 공공부문의 성과평가 및 관리 방안 연구 : BSC를 중심으로, "권미수", 한국전산원, ~ (2005)
  4. 문재영, "한국 국가품질상(KNQA)의 효과성 측정을 위한 측정도구 개발", 품질경영학회지, 34(2), pp.22~32 (2006), 한국품질경영학회
  5. 문재영, "한국 국가품질상(KNQA) 평가모형의 인과관계 연구：기업체 평가기준을 중심으로", 품질경영학회지, 35(3), pp.55~65 (2007), 한국품질경영학회
  6. 박희봉, "말콤 볼드리지(Malcolm Baldrige) 모델을 이용한 지방자치단체 조직 평가: 포천군 공무원의 자체평가를 중심으로", 한국행정학보, 33(3), pp.257~272 (1999)
  7. 서영호, "국내 품질경영상 수상업체들의 주식시장에서의 성과에 관한 연구", 품질경영학회, 27(3), pp.51~66 (1999)
  8. 송충근, "지방정부 품질경영(TQM)의 성과와 영향요인 - 충청남도 사례를 중심으로 -", 한국행정논집, 15(1), pp.155~182 (2003), 한국정부학회
  9. 유한주, "말콤볼드리지 국가품질상과 일본경영 품질상의 특성 비교분석:전략계획범주를 중심으로", 품질경영학회지, 28(4), pp.140~150 (2000)
  10. 이상철, "말콤볼드리지 의료서비스 평가 모형의 인과관계 분석 : 국내 대학 병원을 중심으로", 품질경영학회지, 35(4), pp.1~15 (2007), 한국품질경영학회
  11. Badri, M. A., "The Baldrige Education Criteria for Performance Excellence Framework Empirical test and validation", International Journal of Quality & Reliability Management, 23(9), pp.1118~1157 (2006)
  12. Baidoun, S., "Towards an index of comparative critically: An empirical study of TQM implementation in Palestinian industry", Total Quality Management, 15(1), pp.127~144 (2004)
  13. Barclay, C. A., "Quality strategy and TQM policies: empirical evidence", Management International Review, 1(1), pp.87~98 (1993)
  14. Bigelow, B., "The implementation of total quality management in hospitals: How good is the fit?", Health Care Management Review, 20(4), pp.7~14 (1995)
  15. Bigelow, B., "The more things change, the more they stay the same", Health Care Management Review, 25(1), pp.65~72 (2000)
  16. Black, S. A., "Identification of the Critical Factors of TQM", Decision Sciences, 27(1), pp.1~20 (1996)
  17. Deming, W. E., "Out of the crisis" (1986), MIT Center for Advanced Engineering
  18. EFQM, "Excellence Model (2007) Self-Assessment Manual(European Foundation for Quality Management)", ~ (2007)
  19. Evans, J. R., "Critical linkages in the Baldrige award criteria: research models and educational challenges", Quality Management Journal, 5(1), pp.13~30 (1997)
  20. Flynn, B. B., "The Impact of Quality Management Practices on Performance and Competitive Advantage", Decision Sciences, 26(5), pp.659~691 (1995)
  21. Flynn, B. B., "Further evidence on the validity of the theoretical models underlying the Baldrige criteria", Journal of Operations Management, 19, pp.617~652 (2001)
  22. Gann, M. J., "Total Quality Management in Health Care: A View of Current and Potential Research", Med Care Res Rev, 51, pp.467~500 (1994)
  23. Goldstein, S. M., "Empirical Support for the Baldrige Award Framework in U.S. Hospitals", Health Care Management Review, 27(1), pp.62~75 (2002)
  24. Handfield, R. B., "An empirical test of linkages between the Baldrige criteria and financial performance", Proceedings of the Decision Sciences Institute, pp.1713~1715 (1995)
  25. Jones, L. P., "Public Enterpriseand Economic Development: the Korean Case" (1975), KDIPress
  26. Juran, J. M., "The Quality trilogy: A universal approach to managing for quality", Quality Progress, 19(8), pp.19~24 (1986)
  27. Kadir, S., "On service improvement capacity index: a case study of the public service sector in Malaysia", Total Quality Management, 11(4), pp.837~843 (2000)
  28. Lascelles, D. M., "A review of the issue involved in quality improvement", International Journal of Quality & Reliability Management, 5, pp.76~94 (1989)
  29. Meyer, M. S., "An empirical test of the causal relationship in the Baldrige Health Care Pilot Criteria", Journal of Operations Management, 19(4), pp.403~425 (2001)
  30. National Institute of Standards and Technology, "Malcolm Baldridge National Quality Award. United States Department of Commerce, Technology Administration, Gaithersburg, MD", ~ (1995)
  31. National Institute of Standards and Technology, "Malcolm Baldridge National Quality Award. United States Department of Commerce, Technology Administration, Gaithersburg, MD" (1999)
  32. National Institute of Standards and Technology, "Malcolm Baldridge National Quality Award. United States Department of Commerce, Technology Administration, Gaithersburg, MD" (2006)
  33. National Institute of Standards and Technology, "Malcolm Baldridge National Quality Award. United States Department of Commerce, Technology Administration, Gaithersburg, MD" (2007)
  34. Pannirselvam, G. P., "A study of the relationships between the Baldrige categories", International Journal of Quality and Reliability Management, 18(1), pp.14~34 (2001)
  35. Peters, T., "Facing up to the need for a management revolution", Sloan Management. Review, 13(4), pp.7~37 (1988)
  36. Ramirez, C., "Baldrige Award Winners identify the essential activities of a successful quality process", Quality Digest, pp.38~40 (1993), January
  37. Rao, S. S., "A framework for international quality management research: Development and validation of a measurement instrument", Total Quality Management, 10(7), pp.1047~1075 (1999)
  38. Samson, D., "The relationship between total quality management practices and operational performance", Journal of Operations Management, 17(3), pp.393~403 (1999)
  39. Sharaph, J. V., "An instrument for measuring the critical factors of quality management", Decision Science, 20(4), pp.457~478 (1989)
  40. Stading, G. L., "Building quality strategy content using the process from national and international quality awards", TQM & Business Excellence, 14(8), pp.931~946 (2003)
  41. Su, Cho-Ton, "An empirical studey of the Taiwan National Quality Award causal model", TQM & Business Excellence, 14(8), pp.875~893 (2003)
  42. Thiagarajan, T., "A proposed model of TQM implementation based on an empirical study of Malaysian industry", International Journal of Quality and Reliability Management, 18(3), pp.289~306 (2001)
  43. Tillery, K. R., "Quality-strategy and quality-management connections", International Journal of Quality & Reliability Management, 8(1), pp.71~77 (1991)
  44. Wilson, D. D., "An empirical study test the causal link ages implied in the Malcolm Baldrige National Quality Award" (1997), The Ohio State university
  45. Wilson, D. D., "An empirical investigation of the Malcolm Baldridge National Quality Award Casual Model", Decision Sciences, 31(2), pp.361~390 (2000)
  46. Zhang, Z., "An instrument for measuring TQM implementation for Chinese manufacturing companies", International Journal of Quality and Reliability Management, 17(7), pp.730~755 (2000)

관련 논문AI추천

말콤 볼드리지 모형을 이용한 2차 의료기관의 전사적 품질관리와 성과 간의 인과관계 연구권준덕, 김양균, 박범규, 오현종, 윤치호한국품질경영학회 · 품질경영학회지2015 · 제43권 제1호국가품질상 모델을 적용한 ICT산업의 인과 관계 분석 연구신동근, 황찬규(사)디지털산업정보학회 · (사)디지털산업정보학회 논문지2018 · 제14권 제1호품질경영 활동이 기업의 경영성과에 미치는 영향: 국가품질상 수상 제조기업을 중심으로정규석, 한상훈, 홍승표한국품질경영학회 · 품질경영학회지2014 · 제42권 제4호The Effect of QM Activities on the Management Results of Small and Medium sized Enterprises in South Korea권정훈, 오현승, 이세재, 정수일, 조진형한국산업경영시스템학회 · 한국산업경영시스템학회지2018 · 제41권 제2호말콤볼드리지 의료서비스 평가 모형의 인과관계 분석 : 국내 대학 병원을 중심으로서영호, 이상철, 한상숙한국품질경영학회 · 품질경영학회지2007 · 제35권 제4호업종별 경영품질활동과 성과에 관한 연구김연수, 정영배한국산업경영시스템학회 · 한국산업경영시스템학회지2013 · 제36권 제2호

이 간행물의 다른 논문 (7건)

조직 상황을 고려한 DEA 기반의 벤치마킹 프레임워크임성묵, 설현주, 박광만pp. 1-9서비스품질향상을 위한 BSC적용방안에 관한 실증연구 - 호텔기업을 중심으로 -오형석, 권혁태, 김형욱pp. 20-28두 개의 이상원인을 고려한 VSSI 원인선별 관리도의 경제적-통계적 설계임태진, 정민수pp. 29-39온라인 제품정보 특성이 정보의 설득효과에 미치는 영향에 관한 실증적 연구임상현, 김정욱pp. 40-55대학 기숙사의 서비스품질 측정 및 중요도-성과분석류문찬pp. 56-68
원문 보기