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피드백 추구를 위한 모니터링과 묻기의 선행변인과 결과변인에 관한 연구

A Study on the Antecedents and Consequences of Monitoring and Inquiry for Feedback Seeking

유태용|정성훈
한국산업및조직심리학회 (Korean Society for Industrial and Organizational Psychology)|2008.05|한국심리학회지: 산업 및 조직 (Korean Journal of Industrial and Organizational Psychology)|제21권 제2호|pp. 285-312|DOI 10.24230/ksiop.21.2.200805.285

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참고문헌

키워드

LMX모니터링monitoringgoal orientationinquiry목표지향성직무긴장역할명확성묻기role clarity피드백 추구 방법정치성 지각feedback seeking methodpolitics perceptionjob tension
주제분류심리과학

초록

이 연구의 첫 번째 목적은 부하의 두 가지 피드백 추구 방법인 모니터링과 묻기에 각기 다른 영향을 미칠 것이라고 가정한 목표지향성, 상사에 대한 정치성 지각, 상사와의 관계가 모니터링과 묻기에 어떤 영향을 미치는지를 알아보는 데 있었다. 두 번째 목적은 피드백 추구를 위한 모니터링과 묻기가 역할명확성과 직무긴장에 미치는 영향을 알아보는 데 있었다. 이를 위해 기업에 종사하는 사무직 종업원 310명을 대상으로 설문조사를 통해 자료를 수집하였다. 요인분석 결과, 두 가지 피드백 추구 방법인 모니터링과 묻기는 서로 구분되는 요인으로 밝혀졌다. 두 가지 피드백 추구 방법인 모니터링과 묻기의 선행변인들에 대한 분석 결과, 목표지향성의 하위차원들 중에서 학습목표지향성은 묻기에 유의한 정적 영향을 미쳤고, 증명목표지향성은 모니터링에 정적 영향을 미쳤다. 또한 상사에 대한 정치성 지각은 모니터링에 정적 영향을 미쳤고, 상사와의 좋은 관계는 묻기에 강한 정적 영향을 미쳤다. 피드백 추구를 위한 모니터링과 묻기와 결과변인들(역할명확성과 직무긴장) 간의 관계에 대한 분석 결과, 모니터링은 직무긴장에 대해서 유의한 정적 영향을 나타내었다. 이 연구에서 얻어진 결과를 토대로, 연구의 학문적 의의, 실무적 시사점, 그리고 미래연구 과제를 논의하였다.

Abstract

The first purpose of this study was to examine the effects of goal orientation, subordinate's politics perception on his or her supervisor, and the quality of LMX on monitoring and inquiry for feedback seeking. The second purpose of this study was to investigate the effects of monitoring and inquiry on role clarity and job tension. Data were gathered from 310 white collar employees who were working in various organizations. It was found that two feedback seeking methods such as monitoring and inquiry were distinct constructs each other. First, the results of data analysis indicated that there was significantly positive relationship between learning goal orientation and inquiry, and that there was significantly positive relationship between proving goal orientation and monitoring. Second, subordinate's politics perception on one's immediate supervisor positively influenced monitoring and, although not significant, subordinate's politics perception was negatively associated with inquiry. Third, the relationship between the quality of LMX and inquiry was significantly positive. Further, monitoring for feedback seeking positively influenced job tension. Based on these results, both the academic and practical implications of this study and the direction for future research were discussed.

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