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팀 내 발언 기회의 전이 효과: 구성원의 삶의 만족과 사회적 영향력 인식에 미치는 영향 연구

Spillover effects of voice opportunity in teams on members’ life satisfaction and perceived societal influence

장은미|권지민|이정원
한국기업경영학회 (Korean Corporation Management Association)|2023.04|기업경영연구 (Korean Corporation Management Review)|제30권 제2호|pp. 51-76

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참고문헌

키워드

삶의 만족job satisfactionlife satisfaction직무 만족주도적 성격proactive personality팀 내 발언 기회전이 이론사회적 영향력 인식Within-team employee voice opportunityspillover theoryperceived societal impact
주제분류경영학

초록

최근 기업에서는 구성원들의 요구에 대응하고, 그들의 새로운 아이디어와 건설적인 의견을 조직의 자산으로삼고자 직원 발언 기회(employee voice opportunity)를 다양하게 마련하고 있다. 효과적인 의사결정에 있어 구성원으로부터의 다양한 아이디어나 제안, 우려 사항 등이 담긴 솔직한 발언(voice)을 듣는 것이 더욱 중요해지고있기 때문이다. 그러나 직원 발언 기회 관련 기존 연구는 실질적인 업무 운영 단위인 팀 내에서의 발언 기회가구성원에게 어떤 효과가 있는지에 대한 관심이 부족했으며, 구성원의 직장에서의 경험에는 물론, 직장 밖 영역에 미치는 영향에 대해서는 밝혀진 바가 거의 없다. 이에 본 연구는 직원 발언 문헌 및 전이 이론(spillover theory)에 근거하여, 팀 내 직원 발언 기회가 직원들의 삶의 만족, 사회에 대한 영향력 인식과 같은 구성원의 웰빙에 긍정적인 영향을 미치는지, 그리고 이러한 영향이 직무 만족을 통해 나타나는지 규명하고자 하였다. 가설검정을 위하여 국내 대기업 71개 팀에 속한 직원 364명을 대상으로 설문조사 자료를 수집하였고, 경로 분석을실시하였다. 분석 결과, 팀 내 직원 발언 기회를 높게 인식할수록 구성원의 삶에 대한 만족과 스스로 사회를 바꿀 수 있다는 인식이 높아지는 것으로 나타났다. 이러한 효과는 직무 만족을 매개로도 유의하게 나타났으며, 특히 주도적 성격이 높은 직원들에게 더 강하게 나타나는 경향을 보였다. 본 연구의 결과는 기업이 조직 차원 뿐아니라 팀 단위에서도 직원들의 목소리에 귀 기울이는 환경을 조성하려는 노력이 필요하며, 이러한 노력이 곧직원들의 직장과 삶에서의 웰빙에 긍정적인 영향을 미친다는 점을 밝히는 의의가 있다. 또한 직원 발언 기회 연구가 향후 팀 맥락과 직원들의 업무 외 영역으로 더욱 확장될 필요가 있음을 시사한다.

Abstract

Organizations today have come to value employees’ concerns, suggestions, and ideas for effective decision-making for corporate management. More and more firms are securing a diverse array of employee voice opportunity to pay closer attention, in hopes of responding to employees’ needs and transforming their novel and constructive opinions into a valued organizational asset. Yet, existing work has neglected the importance of employee voice opportunity in the team context, overlooking its impact on employees’ work experiences, after-work lives, and even in general social realms beyond work as well. To complement the extant research, this study draws on employee voice literature and spillover theory to investigate how within-team employee voice opportunity is positively associated with one’s general well-being, encompassing life satisfaction and perception of societal influence. To test the hypotheses, path analysis was performed with survey response data collected from 364 employees across 71 teams from large conglomerates in South Korea. Results indicated when there are more within-team opportunities for employee voice, employees show a higher level of life satisfaction and perception of societal influence. Moreover, this effect was mediated by job satisfaction and was also significantly stronger for employees with a more proactive personality. Overall, our findings suggest that organizations should make efforts to create an environment in which employee voices are closely heard, not only at the organizational-level but also at the team-level, which constitutes a more practical business unit. It is also implied that these efforts further extend to have a positive impact on employee well-being, both at work and in life outside of work. Implications for future research on employee voice opportunity in the team context and non-work related areas are discussed.

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