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구성원의 제언행동이 혁신행동에 미치는 영향: 역할확장 자기효능감의 매개효과를 중심으로

Voice Up, Then I Know I Can Innovate: The Relationship between Employee Voice and Innovative Behavior, with Mediating Role of Role-breadth Self-efficacy

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키워드

주제분류경영학

초록

본 연구는 혁신행동을 높일 수 있는 조직환경 관점에서의 선행요인으로서 제언행동을 제안하고, 그러한 관계에서 역할확장 자기효능감(RBSE)의 매개효과를 통한 메커니즘을 규명하고자 하였다. 관련 선행연구 고찰을 통하여 연구가설을 설정하였으며, 국내 공공 및 민간 기업체를 대상으로 수집된 189개의 설문조사를 바탕으로 실증분석을 실시하였다. 연구결과 첫째, 조직구성원의 제언행동은 혁신행동에 유의한 정(+)의 영향을 미치는 것으로 확인됐다. 둘째, RBSE는 제언행동과 혁신행동 간의 관계에서 정(+)의 매개효과가 있는 것을 확인하였다. 이는 조직구성원의 제언행동이 많을수록 혁신행동이 강화되며, 제언행동이 강한 조직구성원은 높은 RBSE를 경험하게 되어 이러한 개인의 역할 행동이 직무에 대한 능동적이고 긍정적인 역할태도에 영향을 미쳐 혁신행동이 강화되는 것으로 해석할 수 있다. 본 연구는 국내 경영학 분야에서 실증연구가 부족했던 제언행동에 대한 RBSE와 혁신행동 등과 같은 긍정적 과업행동과의 관련성을 규명함으로써 기존의 연구를 확장하는 데 시사점이 있다. 이와 관련하여 이론적, 실무적 시사점을 제시하고 향후 연구방향에 대해 논의하였다.

Abstract

Although voice has frequently been considered as a proactive extra-role behavior that employees take to make constructive improvements, the understanding of the effect of voice on employee innovative behavior is insufficient. The purpose of the current study is (a) to provide thorough understanding of the relationship between employees’ voice behavior and innovative behavior and (b) to provide a empirical validation of the relationship by identifying role-breadth self-efficacy as a mediating mechanism. Results of the field study (N=189) from Korean public and private organizations demonstrate the positive association of voice and innovative behavior of employees. The results also show that role-breadth self-efficacy(RBSE) positively mediates the relationship between voice and innovative behavior. The current study broadened the scope of voice studies in relation to innovative behaviors and elaborated the mediating mechanism. The theoretical and practical implications are discussed.

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